Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
4/10

"vermicelli drowning in oil"

(Qatar)

Verified Review | Doha to Kochi. Chose it for direct flight and to save time. Ordered special meal non lactose and unpleasantly surprised to be served vermicelli drowning in oil. Dessert was pineapple chunks coated with sugar syrup. I wish had not ordered any special meal. I recommend Qatar airways to be considerate with the choice of meal. The flight was on time and nothing much to say about the seat and comfort. My inflight entertainment on A330 was a joke but it was only 4 hrs flight.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDOH to COK
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"superb flying experience"

(United States)

Verified Review | Superb flying experience on Qatar Airways Boeing 787-800 between Doha and Kolkata and back. Friendly and attentive flight attendants, immaculately clean cabin in 1-2-1 layout, personal entertainment screen which regretfully I barely used, large bathroom with a window, and well prepared meal from a menu served whenever wished. The fully-flat seat allowed me to take a sound sleep, which was needed given the late night schedule of the both the incoming and outgoing flights - hence no movie watching. Smooth flight. Was very impressed and to top it, both flights were on time and parked at the gates. Highly recommended!
AircraftBoeing 787-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDOH to CCU
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"great service, fantastic food"

(Australia)

Verified Review | Sydney to Doha. I have flown with Qatar Airways a couple of times before. Great service. Fantastic food. Great airport in every way - Doha Hamad is big and stunning. Service from cabin crew amazing at all times - very helpful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"a terrible experience with the A330-200"

(Netherlands)

Verified Review | The new International Phuket airport should be avoided since the chaotic luggage and immigration checks cause a lot of delays, it took me almost 2 hours to pass check in and immigration. A terrible experience with the A330-200, which Qatar Airways replaced recently for this route. Seat is narrow and cramped and so is the cabin with it's 2x2x2 configuration, crew had no decent space to serve customers without touching others. No storage room in or around the seat, no decent storage place for the provided bottle of water. Food poor. Crew attentive and trying to make the best of things. Real shame Qatar Airways uses this plane on long haul flights. Flight from Doha to Brussels onboard the Dreamliner was such a relief and a wonderful experience again. Seat, dining and service top notch. Truly a 5 star business class product. If they can replace all the A330's on long haul by 787, A350 or A380 then overall would be 10 points.
AircraftA330-200, Boeing 787 Dreamliner
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHKT to BRUvia DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"food was terrible"

(Netherlands)

Verified Review | Amsterdam to Denpasar via Doha. The quality of food was terrible or the full choice on the menu was not available for everyone in economy class. I thought that some flight attendants don't speak really good English. Inflight entertainment was okay, but my touch screen didn't work that well. The flight itself was okay.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to DPS via DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"an absolute joy"

(Denmark)

Verified Review | Phuket to Copenhagen via Doha with Qatar Airways. Despite cut backs onboard in the recent years, service level and overall product still top notch. Service from cabin crew amazing at all times and food standard very high. Beverage choice also outstanding. Thai Airways Lounge in HKT an absolute disgrace, but not the fault of Qatar Airways. Also lounge in CPH on outbound extremely basic and a lot left to be desired. Al Mourjan Lounge in DOH still magnificent. Overall an absolute joy and would fly with them any day as a first choice.
AircraftA330-200 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHKT to CPH via DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight attendants helpful and attentive"

(United Kingdom)

Verified Review | Manchester to Bangkok via Doha. I can't think of any other airlines that match the standards of Qatar Airways. Excellent check-in facilities at Manchester, Qatar don't have their own lounge here and use the Escape lounge which isn't the best as now they've merged the business class and normal lounge so it's crowded and noisy but very helpful staff. Since I originally booked, Qatar changed the transit time in Doha and the aircraft on both legs of the journey, Manchester to Doha is now a Boeing 787, an improvement on the A330, but Doha to Bangkok is now a Boeing 777 which isn't up to the standard of the A380. However once onboard it's the service that matters not the aircraft, and this is where Qatar excels. The flight attendants are helpful and attentive, the food is probably the best you'll get on a flight, the entertainment is good with a choice of movies to suit most tastes. The 787 is a fine aircraft however I found the seats in business slightly uncomfortable probably due to being 6'5" as the end of the seat was halfway down the back of my thighs and I needed to recline the seat. The 777 feels old now compared to the 787 and A380, the business cabin seems cramped due to the 2x2x2 layout. All flights arrived early despite one being delayed due to some passengers in economy wanting to pick were they wanted to sit rather than were they were allocated. Ground staff in Bangkok also excellent, Qatar Airways will soon have their own lounge there rather than use the Thai lounge. Any negatives only that I seem to have lost my privilege club silver status, have to check my points. **ASKED TICKET
AircraftBoeing 787 / 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMAN to BKK via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"dumbing down of standards"

(United Arab Emirates)

Verified Review | Abu Dhabi to Perth return via Doha. Little to be said about connecting flights to / from Abu Dhabi. The Doha to Perth leg was on a Boeing 777-300 in 3x4x3 configuration, the return an aircraft with the old 3x3x3 seating. It would be wrong to suggest the revised seating is terrible. Leg room was ample, certainly far more generous than the equivalent provided by Etihad for example, and the food and IFE were to the usual high standard. Nonetheless, yet more dumbing down of standards / cutting costs to the point where there is increasingly little to differentiate its economy service from other operators. I lost count of the number of times I was bumped by passing traffic on the flight to Perth. I appreciate why Qatar Airways is pursuing this policy but very disappointing nevertheless.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAUH to PER via DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"they didn't disappoint"

(United Kingdom)

Verified Review | Having previously flown this route on PIA, I was eager to try absolutely any other airline. Having said that, Qatar with its brilliant reputation and reasonable fares made the obvious choice this time around. They didn't disappoint. We flew out on the 777-300ER (when we booked it was supposed to be the 787 but was later changed to this), where the seats were comfortable (reasonable leg room for Economy class), food was to a high standard and the IFE had a huge selection of movies/TV shows to select from. The staff were courteous at all times as well. From Doha to Islamabad it was the A320 which despite being a smaller aircraft had the similar feel to the 777. The IFE was of the same quality, food (although only served once) too was of the similar high standard. All in all, a fantastic experience and more than likely to fly with them again.
AircraftBoeing 777-300ER, A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to ISB via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"staff as usual are top notch"

(Zimbabwe)

Verified Review | Johannesburg to Dubai via Doha. I have flown with Qatar Airways a couple of times before. The leg from Jo'burg was quite comfortable especially being a night flight. The menu was good and the inflight entertainment didn't disappoint either. The staff as usual are top notch. However, leg room is limited for almost all window seats on the 787 due to the IFE box under the seats, however, the seat pitch isn't too shabby for economy class.
AircraftBoeing 787-8 / A330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJNB to DXB via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes