Oman Air

✅ Trip Verified | Amazing ground work staff at the airport in London as well as in Colombo. Never experienced such a friendly professional staff with any other airline. Also they check luggage tickets at the belt to make sure the luggage goes to the person it owns.

✅ Trip Verified | Another excellent flight with Oman Air. This was part of my return trip having vacationed in the Philippines for 3 weeks. Oman Air is new to me still, and I really like their long haul product. They offer excellent value for money, their aircraft's are young compared to many airlines, and the cabin interior is lovely. The food on-board was fine for Economy Class, the seats comfortable and the staff friendly and helpful. I've also noticed that Oman Air is very punctual, which is a massive plus these days! Overall, very happy, and already looking at booking another trip with Oman Air next year.

✅ Trip Verified | Final leg of my trip home to London. I was very happy with everything about this flight - the food, cabin crew, seat comfort and punctuality. I've had a really great experience with Oman Air over the last month, and really rate them highly. My only criticism of Oman Air is that on this flight, I bought one of their (overpriced) WiFi packages as I needed to do some work emails, and the WiFi is painfully slow. Whilst I realise at 40,000ft I can't expect lightning fast, at almost $40, it should be better.

✅ Trip Verified | An excellent flight. Arrived early in Manila, and the service onboard was great. My partner and I had been allocated three seats due to problems checking in online (22A, 22B, 22C) and it was great to be at the front and have a spare seat. The meal service was excellent, and we were regularly offered drinks and water. It was a morning flight (breakfast was sausage and eggs) and before we landed we were offered a snack box with a pastry and a cake - we were never hungry or thirsty, IFE offered plenty of choice. Seats were comfortable and cabin crew service excellent. A very new aircraft and I cannot fault Oman Air.

✅ Trip Verified | Overall, an excellent flight. I had had some difficulties checking in online, whereby I had checked in, had boarding passes emailed, and then the check in disappeared from my account on the app and website! When I contacted the call centre, they couldn't help me. However, when I arrived at Heathrow, and when I explained, the Supervisor was VERY apologetic, and as I was traveling with my partner, she booked us on the front row of Economy, and gave the two of us THREE seats (20A, 20B, 20C) - extra legroom, as well as 22A, 22B, and 22C on our next flight. Great customer service. The experience at Heathrow was great - very efficient and fast boarding for all passengers. The service onboard was superb. We had a chicken curry meal for dinner, and regular drinks (including alcohol, tea and coffee, juices, and plentiful water were offered). Breakfast was a small snack box with a hot pastry and small cake. The seat was comfortable and the legroom was excellent. The IFE was sufficient with plenty of choice. I'm struggling to fault Oman Air here - they're great value for money and offer great service.

✅ Trip Verified | Airline moved the flight schedule and then promised overnight hotel due to the 1 day layover. Then they lied about providing accommodation and left us in the airport in the middle of the night. The airline website does not allow you to get any refunds as it goes in a loop. This is an airline with no customer service and has staff that do not care. Never going to fly them again.

✅ Trip Verified | I would highly recommend and fly with Oman Air again without hesitation. Every flight departed on time and arrived either on Time or early. All staff interactions were Excellent. Professional and eager to meet every request. Food was bountiful and high class. Plane seats were well laid out and clean. Oman Air lounge in Bangkok was small an a little cramped however in Muscat the lounge was splendid. If the right pricing was again available for the route I would book without hesitation.

✅ Trip Verified | We had paid extra to be able to select our seats in advance as we want to make sure that we are sitting next to our two young children. For the second leg we had selected seats 33F, 33K, 33J and 33H. I was astonished to discover at boarding in Muscat that my seats had not only been changed post on-line check-in at Bangkok airport, but also at the point of boarding Oman Air were once again changing our seats. Twice after our online check-in and advanced seat selection without being informed. Neither of these seat changes were acceptable given that we had deliberately paid for "Economy Smart" class to allow us to select our seats at a cost significantly higher than the standard rate. The new seating had both our children sitting next to a stranger and my wife and I behind them. This is never a seating arrangement that we would choose as we always select three by a window and one across the aisle. It raises safeguarding issues with our young children as we do not know the nature of the people they are sitting with. I complained at the boarding desk who informed me that the flight was full but she would get customer services. Twenty minutes later the customer service representative turned up and informed me there was nothing she could do. I received no apology and had to board the plane with our 7 and 10 year olds sitting apart from their parents. They were distressed as were we. On our return I made a complaint through the online form only to receive a standard canned response. When I queried the response, as I hadn't received the service that I paid for, I received a one sentence follow up which does not make sense "With regards to the seats please be advised that the selected seats were payable seats which required to be paid." I have since sought clarification on the response but have been ignored. I cannot fathom why Oman Air would separate children from their parents and not inform them until the gate, particularly when we purchased advanced seat selection through our choice of fare. Looking at who was sitting in the seats we originally selected it did not appear that they required special assistance and the aircraft was the same as advertised. Finally the response from the customer service assistant is lacking in compassion and understanding. His response to this issue, along with the service we received when attempting to board the plane is some of the worst customer experience I have received in nearly four decades of flying. I emailed senior executives about this issue, the emails have not bounced but been ignored. Do yourselves a favour, don't fly Oman air.

✅ Trip Verified | My ticket was confirmed to fly on Sun 7th Aug 2022. I was supposed to fly from London Heathrow to Karachi Pakistan via Muscat. I reconfirmed my ticket on the morning of Sat 7th Aug and they confirmed everything is according to schedule. I booked the cab which costed £66 and reached Heathrow. Waited in long queue of check-in and at my turn I was give the luggage tag only for Muscat. I queried this error and it came to my attention that they cancelled the flight and blamed it on Pakistan government declaring the public holiday at last minute. Regardless of this change I was dealt with it and fully cooperated with them, since having an empathy that these things can happen but requested them to store the luggage so I don't have to order a cab on my way back home and on Tue 9th when they rebooked the ticket, but honestly the way their ticket office attendant dealt with me was completely shocking and appalling.

Not Verified | Its an absolute wonderful experience with Oman Air for both my out and inbound from LHR to MAA and MAA to LHR via Muscat. All the cabin crew were friendly and very supportive, I'm impressed with a service of crew. Would love to fly Oman Air again and again happily with family.