Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 454 reviews
6/10
4 star Skytrax Rating
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1/10

"they cancelled the flight"

(Pakistan)

Trip Verified | My ticket was confirmed to fly on Sun 7th Aug 2022. I was supposed to fly from London Heathrow to Karachi Pakistan via Muscat. I reconfirmed my ticket on the morning of Sat 7th Aug and they confirmed everything is according to schedule. I booked the cab which costed £66 and reached Heathrow. Waited in long queue of check-in and at my turn I was give the luggage tag only for Muscat. I queried this error and it came to my attention that they cancelled the flight and blamed it on Pakistan government declaring the public holiday at last minute. Regardless of this change I was dealt with it and fully cooperated with them, since having an empathy that these things can happen but requested them to store the luggage so I don't have to order a cab on my way back home and on Tue 9th when they rebooked the ticket, but honestly the way their ticket office attendant dealt with me was completely shocking and appalling.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Muscat
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
10/10

"absolute wonderful experience"

(United Kingdom)

Not Verified | Its an absolute wonderful experience with Oman Air for both my out and inbound from LHR to MAA and MAA to LHR via Muscat. All the cabin crew were friendly and very supportive, I'm impressed with a service of crew. Would love to fly Oman Air again and again happily with family.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Chennai via Muscat
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Customer service is appealing bad"

(United Kingdom)

Not Verified | London to Zanzibar via Muscat. They changed my flight and lied about giving me a hotel in a 20 hour layover. Customer service is appealing bad and has been equipped to disappoint you. They have a poor Web form to send feedback that don't work.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Zanzibar via Muscat
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"well maintained, comfortable and clean"

(Australia)

Trip Verified | Boeing 737-800 2x2 configuration. Retro style seating was well maintained, comfortable and clean. In-flight entertainment was comprehensive. In-flight food was delicious. Preflight drink was fresh orange juice, cloudy apple juice or lemon lime mint. Cabin crew were friendly and helpful. Totally full flight.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSalalah to Muscat
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew were hospitable and professional"

(Australia)

Trip Verified | Boeing 737 Max8 aircraft was in brand new condition. The cabin interior was immaculate. In-flight entertainment 'ARIA' was great. Cabin crew were hospitable and professional. In-flight dining was scrumptious and fresh. Seat was well designed and made good use of space. Highly recommended. I regularly fly Oman Air as I find their business class far superior to other airlines.
AircraftB737 Max8
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMuscat to Salalah
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Oman Air is truly a pleasure to fly"

(Australia)

Trip Verified | Boeing 787 aircraft was immaculate. Cabin interior was clean, well maintained and serviced. Cabin crew were polite, professional and friendly. In-flight dining was delicious and well presented. My family and I had a wonderful flight. Oman Air is truly a pleasure to fly. Highly recommend this business class product.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDoha to Muscat
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cabin crew were friendly and professional"

(Canada)

Not Verified | The in flight services I experienced on this flight was excellent. The cabin crew were friendly and professional. I was connecting after a long and a tiring journey flying in from Canada with two prior long lay overs. The friendly manner of the cabin crew made me forget my fatigue. The airline did not serve my choice of food and drink. But the crew members were extremely diplomatic in negotiating the substitutes they offered. Please keep up your good work.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDoha to Colombo
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never met with such bad customer service"

(Romania)

Trip Verified | My family was supposed to fly in April 2020 to Muscat from Amman, Jordan on a short holiday trip. Covid struck, airports closed and I spend emailing back and forth with Oman Air for a good year requesting a refund. Their replies would come sometimes a month after I would write them and when it seemed I might just get refunded, I had ridiculous requests like submitting a photo of my expired bank card that I used to purchase the tickets and the like. Needless to say, I was never refunded, silence from Oman Air side for more than 4-5 months. I've never met with such bad customer service as Oman Air. I might still travel to Oman, but for sure I will never book Oman Air again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmman to Muscat
Date FlownApril 2020
Value For Money 12345
no
1/10

"wait for a year to get my money back"

(United Arab Emirates)

Trip Verified | I have made a business class booking last July 1, 2020 as they were still selling tickets via their website despite their borders being closed. After several cancelations, I have made a refund request and with no options on the table, I have agreed to wait for a year to get my money back. It's been more than 12 months now and I have emailed them last June and still waiting for their reply
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDubai to Manila via Muscat
Date FlownAugust 2020
Value For Money 12345
no
1/10

"can get a refund after a year"

(Thailand)

Trip Verified | In June 2020, we booked a flight to BKK through Oman Air as we were relocating to Thailand. As many others, our flights were cancelled by the airlines due to Covid 19. When we requested a refund, we were told by Oman air that we can get a refund after a year. Now it has been a year since we booked and we are getting absolutely no responses to emails from Oman Air. We do not live in Oman anymore and we can't get hold of anyone in the company to get our money back. What can we do?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMuscat to Bankok
Date FlownNovember 2020
Value For Money 12345
no