Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 482 reviews
6/10
4 star Skytrax Rating
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1/10

"Worst experience"

(Switzerland)

Trip Verified | Worst experience with an airline. On the departure in Zurich already 90 minutes delay because of deicing. We had a connecting flight from Muscat and were worried to miss this. This was smiled at by the staff. On site then we only managed to catch our flight by running. When checking in online for the return flights, we were offered "premium seats" for the two flights: we spent 100€ because extra leg room and space was suggested. We did this because the outbound flight was quite modest in terms of comfort. Big surprise when boarding: the premium seats are normal economy seats and there were no benefits for the money paid. I have demanded my money back. After 2 weeks l received an email but they hid behind the policies that these tickets were not refundable. Once and never again Oman Air.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Muscat
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"The flight was very comfortable"

(Saudi Arabia)

Trip Verified | The flight was very comfortable and we had no issues during check-in from Dammam. The flight was full and the service on board the aircraft was very good and the staff was very friendly. I was surprised at how good the food was on the second leg of the journey from Muscat to Kozhikode. The flight was comfortable but I would recommend they add more leg space. It can get a tad bit uncomfortable.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDammam to Kozhikode via Muscat
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"meant to have extra legroom"

(United Kingdom)

Trip Verified | I had the worst experience on the flight from LHR to GOI, I purchased a premium seat which was meant to have extra legroom which was 30A on the 787 seat map it showed that there was plenty of space. But to my surprise this seat did not have a window and it was before the partition which did not leave much space.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Goa via London
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"such a great experience"

(Australia)

Not Verified | I travelled through Oman Air for the first time. I was not expecting it to be such a great experience. Totally value for money. Feels like they will beat Emirates soon.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Muscat
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Crew attentive and service oriented"

(India)

Trip Verified | Traveled MCT-COK-MCT (outbound Economy and inbound Business). Had a good flight both ways. Food was okay for this short flight. Crew attentive and service oriented. On time performance. Had a good experience with Oman Air. Clean aircraft and timely performance.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuscat to Kochi
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"no one in the customer service office"

(Indonesia)

Trip Verified | Slow response of the staff, and no one at Frankfurt airport in the customer service office. I have a connecting flight from AMS, and it was very tight in time. In the end, I missed my flight and luggage. Don’t really recommend it
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Jakarta via Muscat
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"very underrated airline in my opinion"

(Singapore)

Trip Verified | A very underrated airline in my opinion, it boasts a very new and updated fleet of Boeing 787s and 737s with well-trained and competent crew put in charge of the flights. 4 flights in total and none of them were late, as others have pointed out they are surprisingly very good with being on-time. They also provided additional snacks and drinks on top of the regular meal service. Decent legroom in line with international-standard full-service carriers. The only two minor gripes I may have is that the selection of movies and IFE is somewhat limited, and connecting flights as Muscat Airport involve a lengthy wait to get through security.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Muscat
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Service was rushed"

(Saudi Arabia)

Trip Verified | Service was rushed especially the Muscat to Manila flight. Also no alcohol was served which was a let down. Being first timer on Omar Air I was excited but I was wrong.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiyadh to Manila via Muscat
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I enjoyed flying with Oman Air"

(United Kingdom)

Not Verified | I enjoyed flying with Oman Air. The service, food, airplane, customer care, all that was very good. I can't complain and I don't understand why people are complaining,. This Airline is very good and I will fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok via Muscat
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Highly recommend it"

(France)

Not Verified | The service and comfort was fairly decent for the price paid. Good IFE with a responsive screen and a recent selection of movies. An aperitif was served, main dish was good. The crew is friendly and passed several times to bring water. Alcohol was served. The only letdown was the breakfast which was only a pie. But this is a short flight only 7h. Overall on par with emirates at a third of the price. Highly recommend it.
AircraftB787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Muscat
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes