Oman Air

Not Verified | We travelled to Muscat from Manila, Philippines last July 21, 2023 via WY 844. Me and my husband have an infant and a 2-year old kid travelling with us. We checked in with a long line but fortunately, have checked with the ground crew that I can fall in line in Business Class lane since I am a Sindbad Silver holder. Everything was smooth until the boarding. They prioritized us boarding the plane because I am a Sindbad Silver member and I have an infant and kid travelling with me. Unfortunately, an hour after the plane take off, we complained already with the flight attendant to adjust the air conditioners temperature since it is hot. They said they will not knowing that there was indeed a problem with the air-conditioning. For the whole flight it was really hot. No one from the crew apologized on the condition and for the passengers, we just have no other choice but to pacify ourselves.

Not Verified | The first leg of our journey was good. The second leg was tough! Not infant friendly, the host forgot to provide the infant seatbelt for take off. With an infant a 7 hour flight in a mid row seat is not easy, at check in they left an adjacent free for some reason but someone sat there. There was no priority services for the infant.

✅ Trip Verified | Two delays for 1 flight, failed take off, canceled flight and reschedule for 24 hours later and arriving with a broken suitcase at the end! The worst of all - no proper communication from anyone - starting from the pilot, cabin crew on board to the baggage claim and ground airlines crew.

✅ Trip Verified | Our overall experience was excellent. Our Apex Suites extremely comfortable and spacious. The food and service outstanfing, especially on the sector delhi to Muscat on our return. However, we sat in seats 15A and B which is the small cabin with only 6 seats. On the outward these seats were fine except by the time they got to us they had no sleep suits available in my size. Sadly the same cannot be said for the return. Although the standard of food and service (once they remembered we were there as we were the only passengers in the cabin) was excellent, because they take food orders from the front cabin first, by the time they got to us there was no amuse buche left, and neither my appetizer or dessert choice which was extremely disappointing. Also no amenity kits were brought round (we may have been forgotten yet again?) We would definitely fly Oman Air again as the experience was excellent but would I choose seats 15A and 15B again - I'm not sure. Also I am very disappointed with the " after service " as I wrote to Oman Air in Muscat to point out the problems experienced in these seats at least 3 weeks ago and they haven't responded. I did expect better from such a good airline.

✅ Trip Verified | The gentleman named Raghed at the check-in desk at London Heathrow is a legend. He is polite, helpful and efficient. Moved the seats on request and even blocked the seats next to us to ensure I can lay down on the over night flight.

✅ Trip Verified | I found the crew staff of Economy class are very polite and humble and cooperative. As a whole I am satisfied from the services of Oman Air. On time flight on time arrival.

✅ Trip Verified | Good business class seat for solo traveller and mostly friendly and productive crew on the way. On both legs of my flight, Oman Air forgot my vegetarian meal. While this can happen, the crew blamed me for this. And they did not do the least to provide me some alternative meals on this flight. Also customer service only blamed me and ignored my complaint after that.

✅ Trip Verified | I was very disappointed. Good things to comment, they were on time, the plane was comfy with lots of leg room and very clean. Bad things, food was awful, only offered a small fish curry or veggie noodles. The dessert and side dish were definitely not something I’d serve to anyone. Salad was apple with carrot. The snack later was=bread with lettuce and chicken. They ran out of apple juice when they were giving out drinks. There was no headphones to watch movies on a 6.25h journey.

✅ Trip Verified | Worst experience with an airline. On the departure in Zurich already 90 minutes delay because of deicing. We had a connecting flight from Muscat and were worried to miss this. This was smiled at by the staff. On site then we only managed to catch our flight by running. When checking in online for the return flights, we were offered "premium seats" for the two flights: we spent 100€ because extra leg room and space was suggested. We did this because the outbound flight was quite modest in terms of comfort. Big surprise when boarding: the premium seats are normal economy seats and there were no benefits for the money paid. I have demanded my money back. After 2 weeks l received an email but they hid behind the policies that these tickets were not refundable. Once and never again Oman Air.

✅ Trip Verified | The flight was very comfortable and we had no issues during check-in from Dammam. The flight was full and the service on board the aircraft was very good and the staff was very friendly. I was surprised at how good the food was on the second leg of the journey from Muscat to Kozhikode. The flight was comfortable but I would recommend they add more leg space. It can get a tad bit uncomfortable.