✅ Trip Verified
| Manchester to Colombo via Muscat. I was not impressed with the on-line checkin experience. I was given error messages suggesting I try later, and this was the only advice given when I telephoned them. Eventually I tried with Chrome instead of Firefox and everything worked: however, you cannot check in online unless you choose and pay for a seat (and if you are willing to pay to reserve a seat you can do that as soon as you have bought your ticket). So I checked in at a desk at the airport: I was not asked to pay anything but was not given a choice of seat. (I was given a window seat for the first sector; an aisle seat for the second leg, but both of these were towards the rear of the aircraft.) The lounge provided for premium class passengers at Manchester is only the Aspire lounge, which is OK but pretty basic. Food for the Manchester to Muscat sector was generous and acceptable (apart from a horrible sausage roll for breakfast!), but somewhat lacking in flavour. Service was incredibly slow: I think I began eating my supper at around 11 at night (departure time scheduled for 20.05). One poor woman was desperate for the toilet but the food trolley would not let her get past for a prolonged period. On the Muscat to Colombo sector we were served a spicy and delicious fish curry, but the woman next to me could not tolerate the spices and there was no alternative (we were near the rear and all the vegetarian lunches had been given out already). The real star was the infight entertainment: a broad selection of intelligent films from Europe; Iran and other cultures, many of which were recent releases. There were also TV series and Hollywood or Bollywood rubbish for those so inclined, as well as a wide range of interesting music. (Unfortunately the listening conditions with the roar of the engines made musical appreciation impossible, even using my own noise-cancelling headphones. The earphones provided in economy were of good quality but obviously not noise-cancelling.) Oh: the coffee was very sad. Maybe it is time that some Middle Eastern airlines shared this aspect of their culture with all their passengers. My seat on the Boeing 787 was comfortable, with just enough space. On the 737 I was rather cramped, even in an aisle seat (and I am not particularly large).