Oman Air

Not Verified | I was impressed, and there is room for improvement. Both sectors departed and arrived on time. Suprisingly Calm and efficient boarding the Aircraft, which was pristine, two very hard working and happy Crew’s. With a rather Comfortable seat. On Both Sectors the Aircraft appeared full, I tried to be a smart snagging a decent seat at online check in. Many carriers allow you to select an alternate seat should you be allocated a poor one. Omar Air do not and I had 46H and 46F in the aft cabin right at the rear of the Aircraft. The Forward Cabin is far more appealing and it served me right. Seriously consider paying for a seat there. That said if wasn’t onerous. Should they address two things they are up there, even nicer than the usual “elite” Middle Eastern Carriers. A spectacular dawn arrival into Muscat was an unexpected treat, and what a delightful Airport. Please address. 1. Economy Catering. Plastic cutlery, Tray looks cheap and nasty, and it was sparse. Two choices including the apparently notorious Chicken with Rice which is exceptionally unappealing. Same meal on both sectors. 2. IFE. Such a shame, as the Screen is of exceptional quality. Content falls well short of the competition here. Despite the “Mealplan” and Tedious IFE I’d still recommend.

✅ Trip Verified | I had travelled from LHR to Muscat and had a day tour in Muscat. The lounge at Muscat was amazing and staff were attentive. Boarding to KUL there was clearly an issue as no welcome drink was served. The cabin manager checked in and apologised once we got going. Food plentiful, entertainment was fine, wifi poor. The staff were aware I had an hour before my next flight and helped me disembark first. Great airline.

Not Verified | Great space. Felt secure and secluded as a solo traveller. Staff were great, in a full cabin they were onto everything. The wifi was dreadful though. Food plentiful and tasty. An hour and a half late leaving but with snow in UK that’s hardly surprising.

✅ Trip Verified | Brilliant Airline! Very pleasantly surprised. I recently flew with Oman Air on two sectors. One was very short haul and one was mid range. Both flights were nice. The crew were polite and helpful, the food was very good and the IFE was quite impressive. The planes were clean and comfortable. The prices were very competitive.

✅ Trip Verified | Checked in online using their app which has very basic functionality. No option to choose seats which is annoying. Check-in was quick and easy but they couldn’t print our connecting QF boarding pass beyond Jakarta which caused an hour of inconvenience in Jakarta. Both flights were very full. The 737 has about 2 inches less legroom than the 787 so not a pleasant experience. Catering is very basic. They have a chicken rice creation which appears on every flight. Sometimes a choice. I tried a creamy pasta which was lukewarm and bland. Almost no vegetables in any dish. Crew seemed to just go through the motions. When we landed in Jakarta and turned off the runway half the passengers got up, opened the overhead bins and started to walk to the exit. Apart from one feeble announcement in English no effort was made to control the unsafe situation. Appalling.

✅ Trip Verified | The business class is of the standard now expected for full service airlines. It is not a stand out but also no clear faults. The policy for baggage allowance re sporting equipment is out of sync with major airlines however. They charge extra when an item exceeds 159cm rather than the standard 210cm. This means if you are flying with a bicycle or surfboard for example do not use Oman.

✅ Trip Verified | I was traveling with a family of 6 people, including 3 children, from London to Phuket on May. I chose this airline because of the departure and arrival times at the destination, I really wanted to land there in the evening and only these airlines had such a flight on that day. I wanted us to be able to skip the jet lag. Unfortunately, for reasons unknown to us, our flight was canceled and the next one was 14 hours later. We lost our prepaid airport transfer, overnight hotel stay, and landed in Thailand at 8 am. instead of the one day before- evening. I filed a feedback on the Oman air website, but unfortunately no one has responded to it yet. I've made 5 calls to customer service this week and each time I get the answer that someone will respond to my comment tomorrow. Additionally, one of the consultants shouted at me on the phone and when I asked for his name and to talk to someone above him, he put me on hold and ended my call after 20 minutes. So far, I have used Qatar Airways for such distances and I have never encountered anything like this

Not Verified | On my flight from Muscat to London WY101. I was seated on 27J seat. The cabin crew by the name of Kim was very courteous, smiling and helpful. She was very calm and polite to passengers.

Not Verified | The rudest and laziest cabin crew, not everyone, but the females. Had to take their Flight from Muscut to Cochin on 24/4/24 taking off at 2.05am. Lame excuses given for any request made and waking up toddlers in the middle of the night and making them cry, even after requesting for a seat belt extension as the baby was comfortably sleeping on the mother’s lap. Total contrast to the softspoken and friendly staff usually met onboard.

✅ Trip Verified | Oman Air decided in January to stop flying from Male as of April 1. We were booked on return flights on April 6, at no stage did Oman Air attempt to contact us about the cancellation of the return flight. The day before our flight was due to leave we logged in after upgrading the outbound leg and found the return cancelled. It has taken 28 hours and 6 phone calls to get any response from Oman Air, and they insist on sending us via Oman after getting us from Male to Doha, saying there are no seats from Doha to London, but on the Qatar web site I am able to book seats. The customer service staff have no ability to anything but email operations and that seems to be largely ignored. This was entirely avoidable and could have been an opportunity for Oman Air to delight us, but they chose to turn it into a crisis, causing a huge amount of stress. My advice is never use them.