Oman Air

LHR-COK via MCT . They seem to have got the economy seat configuration about right. I'm 6'4" and although not exactly comfortable did not suffer the discomfort I have endured on other airlines. Food okay and IFE comprehensive - although the free headphones are about as cheap as you can get. Punctuality was good on all sectors and Muscat is a pleasant environment to wait for a connection. I do have one issue though. I appreciate Oman is an Islamic state and some of the cabin crew probably do not approve of alcohol. But on the first leg LHR-MCT when my partner developed a headache and asked for a paracetamol she was told that she couldn't have one as she had been drinking alcohol! Yes she had had a 330ml of Fosters and one 18.5ml bottle of red wine in the previous 6 hours but to deny a customer a painkiller on these grounds is ridiculous and poor customer care. Then on the return flight from Muscat I requested a Gin and Tonic and was told there was no Gin on board - this was about 30mins after leaving Muscat. I think Oman air need to decide whether they are going to be a dry Islamic airline a point of view I would respect or have a liberal Western attitude to reasonable alcohol consumption.

LHR-MCT-LHR. Oman Air have one of the better Economy products. New A330-300 with 34" seat pitch good food and IFE attentive service and convenient flight times. Booking online was followed by a lengthy pantomime email correspondence having to send them scanned pictures of your passport and credit card to avoid fraud. Apart from that a good journey.

Delighted with recent flight London Heathrow to Mumbai via Muscat. The entertainment and food were excellent as was service. We were given a huge bag of nuts and some ice cream in addition to two meals on the 7 hour flights to and from Muscat. There wasn't much to do at Muscat airport for our 5 hour stop so take a good book if you have a long stop there!

Paris to Malé through Muscat. Business class of very high standard. Very friendly professional staff take care of you till the end of the flight (not disappearing as Air France staff do). Seats huge full lie-flat so it's possible to find comfortable position and sleep. Seats by windows have lots of storage however seats in the middle have limited storage. Excellent food classy presentation. Lounge in Muscat very comfortable with plenty of drinks and food. All in all excellent product.

FRA to MLE via MCT Business class. Lounge in FRA is the lounge of Cathay Pacific not so much to eat. Seats 1-2-1 configuration wonderful flat bed. enough storage space. large screen. huge choice of movies TV Music. Good food but less choice than Etihad. FRA to MCT was a night flight and we received pyjamas crew even offer to prepare bed for you. Lounge in Oman is new and comfortable with lot of choice of food.

LHR to BKK via MCT. Full flat seats excellent as is the cabin ambience. Cabin crew friendly but language skills not as good as Qatar. Food good but food on demand not so good. The lounge at Muscat quiet and relaxed but not such a good selection of food nor such good shower facilities as I had become used to in Doha.

A flight by my partially sighted and physically disabled brother from LHR to Bangkok via Muscat. Caught in the snow at Heathrow eventually he was put on a flight on 22nd December to Muscat in Business class. The ground support and handling throughout the journey was good allowing full access to ground facilities. Business class passengers helped with food toilet and access in the cabin. However due to the design of the A330 multimedia and visual signalling within the cabin was not available. The second leg of this flight was economy class. Again the ground handling seemed very good. However the staff seemed very inexperienced in seat selection and he was placed somewhere in the middle of the cabin. This meant that he could not access the toilet on board without the group effort of some 20 passengers to navigate the cabin. He was trapped in the toilet once there as it was not apparent how to unlock the door. The food was wrapped in dark plastic sealed containers which could not be accessed by a partially sighted person resulting some 5 hours plus with no water food disorientated unable to call for help and restricted access for disabled aids despite requests for a suitable seat location 1 week earlier.

BKK-MUS-LHR. Excellent on time new A330. Plane half empty had an entire row of 4 seats to myself on 1st leg and 3 seats empty on the 2nd leg. Excellent seat pitch and great IFE. Good menu choices.

BKK-MCT-FRA. Plane had a broken engine twice. No help from Oman Air staff at all. It was shambolic. The only comment was" we are waiting for our engineer". Arrived in FRA 38 hours late with different airline. If I can help it I will never fly Oman Air again.

Ruined my holidays the only one of the year. Because of the bad weather and subsequent cancellations instead of putting me on the second available flight (the first would have been for people who had booking prior to mine) they tried to push me on Christmas day flight and give priority to people whose booking was on a date later than mine. As half of my holiday had gone I saw no point and cancelled.