Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 480 reviews
6/10
4 star Skytrax Rating
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6/10

Oman Air customer review

(United Kingdom)

BKK to LHR via MCT. A tale of two halves. BKK to MCT flight was excellent staff very attentive and interacted with passengers. The cabin is excellent as are seats. Lounge at Muscat is small but quiet and relaxing. Food options well presented. The 2nd flight was disappointing. Having made the mistake of ordering vegetarian food the crew were oblivious to the fact that the meal presented was third rate. No alternatives offered and we went the whole flight without any food. The cabin crew seemed to spend most of their time talking among themselves. Four staff for 16 passengers but little interaction and no customer service. This illustrates the inconsistencies in standards at Oman. At their best they are as good an any airline but at their worst they are poor. There is an urgent need to achieve greater consistency.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Oman Air customer review

(Poland)

Me and my partner got our flight to Bangkok scheduled for April/May. They tried to reschedule our flight in February for later dates we had made arrangements for hotels/flights after few days they went back to original timetable. Of course they did not even consider taking any costs of our arrangements! Appalling customer service. And today the same story - again they want to reschedule a flight and the reason is "something to do with switching from their Winter Schedule to their Summer schedule and being a young airline they are quite inexperienced at this". They have already ruined our vacations with such irresponsible behaviour. They are not worth all the hassle even though they've got competitive price.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Oman Air customer review

(Ireland)

LHR-MCT-BKK return great value for money paid €540 pp return. Flights on time good flight entertainment. Crew efficient and friendly adequate amount of drink and food services. Would fly with Oman Air again.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Oman Air customer review

(United Kingdom)

Economy class conditions seemed to be more cramped than on other airlines and crew surly. Their complaints handling is a disgrace. We had a brand new suitcase destroyed on the return leg. We reported the damage immediately at Heathrow and got a customer reference number. Since then I e-mailed the customer service address with copies of a whole load of documents (mostly irrelevant to my claim but I supplied them anyway). The first response was a blanket "sorry to her your problem but we are not liable". When I pressed it further I was told "We are not liable because the damage is fair wear and tear". When I pointed out why this was utter rubbish and gave chapter and verse from their terms and conditions I have just been ignored. Seems like their idea of customer service just means "deny everything but do it politely".
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Oman Air customer review

(United Kingdom)

LHR-MCT-BKK. Good IFE and very empty flight. Crew were fine food was edible not as good as some airlines but I've hadworse. MCT-BKK flight was completely full and cabin crew obviously couldn't cope and had no hesitation in showing so. Food seemed better on this leg. BKK-MCT cabin crew very attentive - I was unwell on the way back and I was upgraded during the flight. I was fortunate to have a faulty seat belt MCT-LHR and was upgraded again.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Oman Air customer review

(United Kingdom)

LHR-MCT-BKK. Good selection of food well presented. Cabin crew attentive but not overbearing. Lounge in Muscat comfortable with good selection of food and facilities. Shared Emirates lounge in Bangkok.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Oman Air customer review

(United Kingdom)

Heathrow-Muscat-Bangkok return journey. Both flights friendly staff plenty of leg room and good quality food. Muscat Airport has little to do needs an internet cafe but with only 3 hours stop a coffee and book filled the gap adequately. Seating was 2-4-2 so had no issues with a squashed middle person.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Oman Air customer review

(United Kingdom)

To and from Bangkok via Muscat and very impressed. Seating comfortable with good legroom food also high quality. No issues when ordering drinks. On the way to Bangkok the two or so hours wait wasn't too bad although over £6 a beer was excessive. On the way back I paid to use the lounge as it was 3 hours stopover very good value. Lounge nice and quiet with food and drinks available also cubicles to catch up on sleep if needed.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Oman Air customer review

(United Kingdom)

LHR-COK via MCT . They seem to have got the economy seat configuration about right. I'm 6'4" and although not exactly comfortable did not suffer the discomfort I have endured on other airlines. Food okay and IFE comprehensive - although the free headphones are about as cheap as you can get. Punctuality was good on all sectors and Muscat is a pleasant environment to wait for a connection. I do have one issue though. I appreciate Oman is an Islamic state and some of the cabin crew probably do not approve of alcohol. But on the first leg LHR-MCT when my partner developed a headache and asked for a paracetamol she was told that she couldn't have one as she had been drinking alcohol! Yes she had had a 330ml of Fosters and one 18.5ml bottle of red wine in the previous 6 hours but to deny a customer a painkiller on these grounds is ridiculous and poor customer care. Then on the return flight from Muscat I requested a Gin and Tonic and was told there was no Gin on board - this was about 30mins after leaving Muscat. I think Oman air need to decide whether they are going to be a dry Islamic airline a point of view I would respect or have a liberal Western attitude to reasonable alcohol consumption.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Oman Air customer review

(United Kingdom)

LHR-MCT-LHR. Oman Air have one of the better Economy products. New A330-300 with 34" seat pitch good food and IFE attentive service and convenient flight times. Booking online was followed by a lengthy pantomime email correspondence having to send them scanned pictures of your passport and credit card to avoid fraud. Apart from that a good journey.
Seat TypeEconomy Class
Value For Money 12345
yes