Oman Air

Bangkok to Paris had technical problem in Bangkok and maintenance could not fix it and we had to spend a night at Bangkok. From the moment we left the plane to the following morning at the airport Oman Air staff was invisible and we only had information from the Bangkok airport crisis number (witch is very efficient). The following morning Oman Air told us we would take off at 1130am and spend a 23hr transit at Muscat before taking our second plane to France. The technical problem had not been fixed and we had to change for another plane. We arrived Muscat at 630pm instead of 230pm. Baggage didn't follow. As in Bangkok we didn't meet any Oman Air staff in the hotel and had great difficulty to collect information. Our plane to Paris took of on time but we arrived at destination with a 36 hours delay. Due to those awful conditions I think Oman Air's staff was not very helpful. A french speaking mediator in Muscat and a better coordination between the company and hotels where we spent the 2 nights would have been helpful (60 people were concerned).

FRA-MCT-CMB return in Business class. MCT-CMB with B737-800 as departure on a Monday. A330 is used on all other days. Due to this aircraft no sleeper seats - only usual short haul equipment. Apart from this excellent cabin on other flights with A330-300/200. Seat configuration in J class is 1x2x1. Very good service good entertainment available. Problems with food - not enough vegetarian pasta available on CMB-MCT. Cabin crew on leg MCT-FRA was too noisy talking whole night too loud.