Lynx Air

✅ Trip Verified | My flight from Calgary to Vancouver was delayed and no notification was sent so we were sitting by the gate more than 20 mins after boarding as no one has said anything. When I looked into the flight status screen it says cancelled. Supposed to leave at 9:30pm but was rescheduled for 3:30am meaning I had to miss my 1am flight to Hong Kong from Vancouver. What a hassle it was for my family waiting in Hong Kong that were all schedules to fly to Japan after 2 hours that I'm supposed to land in HKG. I called them the next day and was rescheduled for 6pm but then I filed for complaint and up until now I have no replies or no one has reached out to me. It’s joke why this type of airline are still operating.

✅ Trip Verified | Avoid this airline at all cost. They delayed my 12:35 am flight flight 7 times 2 hours prior to takeoff, and then cancelled last minute. I called them multiple times at between 7 and 9 am after the flight was cancelled but could not get through due to "Technical issues". After finally getting through to their phone line, I have been waiting on the phone for 3 hours for a customer service representative so that I can ask for my refund. I also have been waiting on their live chat for 2 hours, there were 72 people ahead of me in queue. These wait times mean - many many customers are unhappy right now and that Lynx air has maybe 1 employee working in their entire customer service department. Even if other airlines charge a bit more, it's worth it to pay the extra price for peace of mind and better service. This airline falls far below all standards I have for air travel, I would not recommend this airline to my worst enemy, even though my worst enemy today is Lynx Air.

✅ Trip Verified | I usually do not write reviews with a good or a bad experience. I usually let bad experiences pass, however I feel I need to write a review to let others know just how poor of an airline Lynx is in terms of logistics and customer service. I had a 7:35 am flight scheduled today which had been cancelled and moved to 8pm. They did not alert me until around 3am in the morning. By email and a voice mail. Naturally I woke up and headed straight to the airport to find out my flight had been cancelled and I had to head back into the city. A few hours notice that your flight has been cancelled and a 3am phone call is not acceptable in the slightest. I then got to airport and had a small gym bag filled with a few changes of clothes and a small work laptop. I was charged $90 dollars to bring this small bag onto the flight an absolutely outrageous price. When I brought up my displeasure at the price and the prior service, I was told to call the airline to complain, this was coming from someone who works in customer service for the airline, and I was argued with. A member of her team even agreed that my bag was just a small bag and should not be charged but she was ignored. Poor logistics, poor service, bad prices, poorly trained staff. Stay away from Lynx

✅ Trip Verified | Very frustrating and poor service. They lure you with lower fare and then their carry on size are so small that you will have to buy checked luggage just for carry ons. So, ultimately you end up paying more than Westjet or other airlines. I had to pay Lynx Air CAD 377 for 4 carry on bags. Also, after taking this much money they only serve you water in flight. More so flight is delayed for 90 min, later I learned that it is a usual practice for Lynx. I suggest to avoid this Airline.

✅ Trip Verified | First Flight Y9-536: Calgary to Kelowna - Delayed 2 hours without announcement in Calgary. Flight came from Toronto and is always delayed. No gate announcement until 15 min. Before boarding. Second flight Y9-537: Kelowna to Calgary. Delayed by one day, then cancelled. 6 hours later flight pushed out for another 2 full days. No notification SMS or Email received. Claimed for refund since I had to book another flight back to Calgary. System created a case File for APPR. But no response from the Airline. Unprofessional. File a complaint at Air Travel complaint.

Not Verified | Flight was booked for a Thursday morning. 2 hours before the flight (when I was already at the airport) they emailed me, saying they postponed the flight to a Thursday night red-eye due to "an issue beyond anyone's control" with no further elaboration. So I re-booked my bus connection, which cost a fee to change last minute. That afternoon, Lynx emailed me again, changing the flight to Saturday - not the earlier flight on Friday morning, I had to find that one myself - and re-book my connecting bus yet again, which cost me more money. No reason was given this time, just an email. I got to the airport on Friday morning, and the flight was delayed yet again. Not even an email this time, I had to find out at the airport kiosk. I missed my connecting bus, and Lynx is now pretending they aren't responsible for any of it. I guess "you get what you pay for", but I've never had a problem with Flair or Swoop. If I had known I'd be out this much for the connection, I'd have taken a better airline.

✅ Trip Verified | Second flight, no issues vs Flair, who failed miserably. Even made up time after 15 minute late departure. I did not find cabin crew to be very personable on either flight though, not that I care for an hour long ride. For $50 and saving me 8 hours of driving is worth it. Seats are more comfortable than WestJet and good legroom.

✅ Trip Verified | Avoid at all cost. No customer service, with Nexus cards we were sent to 45 minutes wait for regular security check as Lynx "is not a partner" of this program. We had to wait 2.5 hours to take off from Orlando inside the plane with no AC, and another 2 hours to exit the plane in Toronto as regular airlines were given priority and Lynx passengers were treated as dirt. Every aspect of customer service is sub-zero.

Not Verified | Online check in system does not work. Our family and two others on our same flight had our bags left behind at Toronto. Zero customer service - nobody at the airport after the flight lands and nobody will answer the phone. All done through the website “chat” feature. Bags flown to Orlando 2 days later, but nobody told me. I found out by tracking my AirTags. I contacted customer service to ask about this and no answer. I went to the airport 5 days after our flight in to track down staff who finally gave us our bags. Now back home, and still going through a chat system to upload claim forms for a refund. Worst customer service I have ever seen. Untrained and ill equipped staff. The only positive was an uneventful flight.

Not Verified | We arrive to Calgary airport at 12:30pm. Our flight was for 2.40pm, found out it was delayed until 8.40pm. Online it said that it was on time. We sat and waited a couple of hours, and then checked back in to find out the flight was totally cancelled with no explanation as to why. Multiple times we tried calling Lynx Air, they kept hanging up on us. We ended up booking through Porter Air, for the following morning at 6.30. We had to pay out of our pocket for a hotel, flight and a cab to and from. Not impressed with Lynx Air, I would never fly with them again, and I would highly recommend, no one flying with them. What a huge disappointment! I missed work on Friday, as well.