Lynx Air

Not Verified | My parents wanted to visit me in BC from Ontario so I bought them round trip flights. Their return flight was supposed to be on Sunday July 30th at 11am as said on the confirmation itinerary. As I checked them in, their boarding passes said Saturday July 29th at 12:30pm. I checked the flight status for the 30th and it said it is canceled. We had no warning of the flight changes and had to purchase new last minute flights to get them back home. I have been trying to call them since Saturday (waited 5 hours on hold that day) and it’s Monday now, and again, still on hold.

Not Verified | I was denied a boarding pass after paying for two way ticket and checking-in on-line because I was told that my USA PASSCARD was insufficient proof of USA Citizenship. The agents at the check in counter said that the USA PASSCARD was invalid for air transportation from Vancouver to Calgary despite my having already cleared Canadian Customs in Victoria BC 3 days prior after arriving by ferry from Seattle. The back of the USA PASSCARD states that it is only valid for ground and sea travel between USA and Canada internationally. The validity of my USA PASSCARD was verified within the hour by AIR CANADA agents in the same terminal.

Not Verified | Really don’t know if this is an airline or a sham. In Toronto they take us to a terminal where all shops close at 9. The flight was supposed to take off at 8 and then every 30 mins they kept delaying until 1 am. No apologies, no care for elder and kids who have been waiting not even a bottle of water. Reason is even funny. They could not find a company to clean the aircraft, can you believe it. Please please please avoid this flight . And after reaching Calgary waiting for another 60 mins for baggage to come. Canadian airport authority should look into this for sure.

✅ Trip Verified | Flight delay from hour to hour, ending up to be from 9.30pm to over 2am. This messes up my travel plan, other than being extremely annoying. Also, on Google flights was signed as carry-on free. But I ended up paying for it.

Not Verified | Simply the worst airline I’ve ever flew, delays, no comfort, explanation or caring whatsoever. I've used ultra cheap airlines before, but who runs this company is a joke worst management I've ever seen in my life.

✅ Trip Verified | I do not recommend Lynx Air. Never in my years of plane travel have I been charged for a personal item backpack being too large. Lynx charged me $100 for a backpack that clearly fits under the seat, and has many times in the past. Staff was rude and unaccommodating and extra charges significantly increased my cost of travel. Also, no option for mobile boarding passes and airline communication is poor. Prices aren’t worth the headache. Won’t fly again.

✅ Trip Verified | The worst service ever. The flight was delayed and then it got cancelled and they didnt even book us another flight. They told us they would, they are very irresponsible

✅ Trip Verified | Our 7:30p flight was delayed until after 10:00p and there was absolutely zero communication about what was happening or when it would be resolved. My wife and I were traveling with two small kids (Ages 3 & 1) and when we asked for some more water so we could relieve the pressure on their ears, we were told "that it wasn't time for water service and we would have to check back later in the flight" naturally our kids were crying and despite numerous pleas to fill up our water cup, they would not allow us to have it. We eventually arrived after 1am (over 3 hours late) and they had the audacity to say "have a great night" as we stepped off the plane. I will never fly with Lynx Air again, even if they pay me to fly on their airplanes.

Not Verified | I flew from Toronto to Orlando for a business trip I. July. When I first checked in the lady could not find the information in her system for my paid checked luggage receipt. I showed her my printed copy of the paid receipt to confirm and she wouldn’t initially accept it saying that it wasn’t in the system and tried to make me pay again. I had to basically call over a manager and argue and fight to get my bag checked. (The cost to check 1 bag was an extra $187 dollars) When I landed in Orlando my bag was lost and never arrived. There was a girl at the Orlando airport who was nice but wasn’t really able to help me a she was a subcontracted employee that didn’t work directly for Lynx. She took my baggage claim report and said someone would call. I spent 12 days in Orlando and my luggage never arrived. I had to re-buy everything for my trip. On the way back the flight was delayed by 3 hours which was annoying (but unfortunately more common these days) and we sat on the runway for about half hour waiting to get off the plane because there was a “miscommunication” with the agents that were suppose to meet us on the runway with the stairs to deplane. It was pretty frustrating. Overall the airline seemed pretty unorganized and poorly run. I’m hoping my luggage gets back to me at some point when I get home. I won’t be using this airline again.

✅ Trip Verified | Delayed 5 hours, then didn't take off for 1.5 more hours. No proper communication whatsoever. Ticket booking service wasn't informed about this delay, all calls to their customer support fail "due to technical reasons". Flight crew is extremely novice, logistics for Lynx flights is non existent. This is the worst airline operating in Canada by a substantial margin. Avoid at all costs