Lynx Air

✅ Trip Verified | Save yourself. Unless you're flying with no luggage, it's a scam. They just dinged me $100 for my checked baggage at the airport for a one-way flight. Yet the cost of my flight was $60.

✅ Trip Verified | Booked a flight ticket and was canceled right after. Didn't receive cancellation confirmation and full amount charged. Upon speaking to customer service penalizing for processing the cancellation. Not helpful, unresponsive and not listening at all. Ridiculous.

✅ Trip Verified | We had a 2 hour delay but the staff was kind and professional. The guy next to me took up his seat and half of my seat, but overall was a great experience for what I paid.

✅ Trip Verified | Cheap ticket but add on fees for everything. Website does not update delayed flights, airport crew didn't know either. Delay, delay, delay - 5 hour delay, no apology, no explanation.

Not Verified | Oh man, where to start. Well at no fault of their own from Halifax our departure was delayed by 3 hours due to weather conditions in Toronto, but we finally got on the plane and departed at 10:40pm, original time was 7:15pm. This flight crew was reasonable and although the seats were uncomfortable, the flight was packed and overall everyone was tired this was not the fault of the flight crew. That being said, when we landed in Toronto, we were informed that we had to taxi to another gate because Air Canada was at ours? not sure how that just happens. So, about 30 minutes later, we finally see the doors open, and people start deboarding, and a new flight crew shows up. Meanwhile we are already very delayed and the current flight crew seems tired and annoyed, one of the stewardesses even shouted at the new crew, "you going to just stand there or you gonna help" grooming the interior. Finally this new crew gets off their butts and starts doing something I guess. They are taking their sweet time just joking around, being useless to be honest. Then the Toronto people start boarding, keep in mind, we are already late by almost 5 hours, so you'd think everyone who was needing to board would be there chomping at the bit to get on the plane. We wait seriously an hour and a half to board the plane, they are waiting for some people who apparently can't use watch (last time I was late for a flight, it left without me, as it should have). By now the Halifax folks heading to Calgary are getting very frustrated, it's the middle of the night and we have been sitting in this cramped plane for hours not moving. Oh and did I mention this whole time they are repeating the "prohibited to smoke" announcement, every 10 minutes, which is for some reason needed to be blasted at an unruly decibel considering the time of night. Then this guy gets on the mic and starts thanking everyone for their patience, especially the folks from Toronto, because yah you know Toronto is the center of the uni. No, snacks this whole time, 2 rounds of a dixie cup of water for what ended up being over 8 hours in the airplane. Some kid is puking in the seats beside us and they just give him a bucket. The one thing I have to admit was that the pilot did a great job, flawless take off/landing, spot on. I seriously would rather saw off my arm then do this flight again, I will gladly pay the additional $500 so that I don't have to endure the sheer annoyance of everything that had to do with this flight.

Not Verified | We arrived 3 hours before the check-in. The line was gigantic. They had issues to check-in and we lost the flight. They simply didn't care the staff said they could not do anything - appalling!!!

✅ Trip Verified | Saving a few bucks to fly Lynx isn't a great idea. We arrived at Lynx counter (Vancouver Y9107 March 2 2023) 40 minutes before flight time. Strange that this is a domestic flight but they put their check-in counter in the international flights section. Not a soul around. Yes we are in the right spot, checked with information counter. Couldn't get ahold of anyone so stayed overnight. So decided to give them (Lynx) another chance and booked Lynx again for the next day. Costs to date: hotel 205, cab 50 , new tickets including 2 checked bags 363, additional charge because carry-on to large 75. Total cost 693 plus original booking of 182. (Total 875)plus a lost day. Large carry on was ok on all other 7 legs of this holiday but not with Lynx. One month holiday (Calgary to Thailand) 1st leg WestJet - perfect 2nd and 3rd leg EVA air - perfect, 4th and 5th leg Bangkok Air - perfect, 6th and 7th leg EVA air - perfect, 8th leg Lynx - not so perfect.

✅ Trip Verified | Outbound: Took us an hour and half of waiting in line to check our bags (ski equipment and baby gear) and get boarding passes at Los Angeles International. Boarding gate was located in a different terminal, so more time taken to get there. Despite our timely arrival at airport, we barely had time to pick up some food for the trip (Lynx is a very budget operation). Flight was then delayed another 40 minutes after boarding because passenger count could not be verified. Return: We arrived at airport with all our ski equipment plus a toddler, stroller, carseat and thought we were clever to unload right under the Lynx sign at Calgary Airport. No such luck. We were told by other passengers to wait an hour. Someone else came by and told us that Lynx was doing check-in at the other end of the terminal. Even the info person at the airport did not know where Lynx was. Quite an inconvenient expedition with luggage and child. We had to have yet another protracted discussion with the agent about whether we'd prepaid for all our luggage. She ended up overcharging us and I will have to follow up on that. Plane ran an hour late. This is a new airline; staff is inexperienced and poorly trained.

✅ Trip Verified | My granddaughter and i recently flew with Lynx Air, was a little nervous because if bad reviews but I’m always willing to give someone a chance. Our flight was delayed 40 mins but no big deal, we went through security no issues then just sat around, but we got to our destination a few minutes early than was expected which was a bonus. As long as you are aware its a bare bones airplane, no food or onboard entertainment. Seats were comfortable enough, it was very clean and attendants were very pleasant to deal with. Just make sure you print your boarding pass off when you get to the airport, we didn’t so it took us longer to board and we paid for priority boarding, so i wasted my money, my error for not checking this ahead of time. What I liked is they boarded a few rows at a time so there wasn’t a pile up of people standing in the rows. I would definitely fly with them again.

✅ Trip Verified | I arrived to check my bags 1 hour and 20 minutes before BOARDING and 2 hours before DEPARTURE. The two staff at the check-in counter would not check our bags. It took them 30 minutes to check 4 bags and then they said they would not check anyone else’s. Terrible service and the only bad experience about my trip to Toronto. Do better and hold those staff accountable for not checking the bags of 5 more passengers.