Lufthansa

FRA-JFK 747-8 in First Class. Truly First Class experience all the way from the exclusive feel of the FCT at Frankfurt limo to the plane and then a very warm and professional welcome from the fantastic crew. Cabin 7/8 full. Seats 1A and 1K are great for people traveling together although not the most private. Beautifully elegant cabin comfortable seat/bed and simply wonderful service. Only the food was disappointing - nothing special and poorly presented. Excellent wines. Bags first off at JFK and off the plane and through Customs within 20 minutes! Would definitely fly again.

FRA-LAX and return. New business class is very comfortable and Lufthansa crew is always friendly. Food was also good generous portions and very varied. Only downside on LH is the entertainment system. They could add more recent movies to their list.

My wife flew on 10/6/2014 from Newark NJ on Flight LH 403 to Frankfurt and from Frankfurt to Chennai India on Lufthansa LH758. For health reasons my wife needs a wheelchair as she has trouble walking. We requested a wheelchair for her at the Newark Frankfurt and Chennai airports. Everything was fine in Newark NJ. However when she arrived at Frankfurt no wheelchair was provided. Lufthansa staff advised her there was no wheelchair and to walk slowly. When my wife told them she can hardly walk and carry the carry-on luggage they ignored her. Finally one Lufthansa staff walked her to the bus to the next flights terminal but she did not help in any way. Seeing my wife’s inability to move the carry-on another kind passenger helped her. When she arrived at her terminal she had to wait for the cart to drive her to her gate. Lufthansa staff needs to be trained in customer service especially service to individuals who need assistance. These flights are not inexpensive and there is no excuse for this type of rude and incompetent service.

3 of 4 flight segments this year have all been delayed. The last one being this morning from BCN-FRA over 30 minutes late. On the outbound FRA-BCN economy passengers were served half of a sandwich. That's how far LH has sunk now.

Entertainment System and reading lamp didn't work and this is not the first time. I traveled 7 times this year between Canada and Germany with Lufthansa and 3 times the entertainment system at my seat was broken. Especially on such a long overseas flight it is unacceptable!

Lufthansa flight LH763 from Delhi to Munich October 4th 2014. Out-dated and worn business class seats. Possible to recline fully but narrow. Really close to non-existent service. Despite few passengers in business class very slow and inattentive service. After initial take-off beverages no more drink service of water or anything else. Food quality like in a cheap charter flight. No one of the staff bothered to serve a quick breakfast to those passengers who wanted to sleep a bit longer not even a cup of coffee.

Flight 427 PHL to Frankfurt on August 23 2014. This flight was supposed to have new business class. The video was non-functional and my seat would not operate properly. We were in 4A and 4C. At the end of the flight the flight attendant found a large water bottle in the mechanism inside the seat cushion. Headphones were loose attached to the console and not in separated plastic bags. Drinks were horrible. The flight attendants were nice. The stewardess told us at the end of the flight that planes were switched in Frankfurt.Our flight from Frankfurt to Athens was on a 321 airbus. Business class was 3 thin coach seats with no one in the middle seat.

TXL-FRA-RIX: Both the legs were operated by A321. Crew were pleasant on both the flights especially that onwards to RIX. They were lively willing to help and didn't mind making small talk with passengers. Like all LH flights even this one was refitted with Recaro seats and ceiling attached TV. Passengers were served muesli bars on first leg and on the second leg yoghurt dip with freshly chopped fruits - this is what disappoints me as LH takes pride in being full service airline. Previously they at least served freshly baked bread rolls and sandwiches. LH should really reconsider on snacks they serve as I believe 120 mins are enough to serve a proper small meal although the crew is saving grace and made several drink rounds. I have travelled extensively on different airlines and wouldn't hesitate to suggest LH to up their game.

LH 465 9/21/2014. Lufthansa provided excellent value a very pleasant flight experience and great professional staff from pilots to cabin crew! It is always a pleasure to fly with Lufthansa because their crew really values you and gives you the best flight experience possible. The cabin crew were very responsive. The seats were comfortable. There is none of the nickel-and-diming miserliness other airlines seem to specialize in. The service is prompt courteous and generous!

LH 464. The plane was changed between flight booking and the flight itself therefore all passengers (especially families) could not sit together as originally planned. Everything was mixed up. The way the flight attendants worked with this was not very helpful. Many children were on this flight. The flight back was much better. Nevertheless I would book Lufthansa again.