Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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5/10

Lufthansa customer review

(Canada)

LH 475 Sept 14 2014 YUL to MUC. Great staff service that ensured my wife and I plus luggage were on this flight in spite of a non-through ticket and just 50 minutes of transit time. The flight itself was much less pleasant - cramped seats not enough foot room in front of seat and an entertainment system that leaves much to be desired.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Lufthansa customer review

(Germany)

I am traveling frequently with Lufthansa and am usually quite satisfied. On the positive side of LH415 I would like to mention that they managed to transfer my luggage although United co-chair LH9295 was extremely late. The seats on LH415 can however only be rated as less than adequate. LH does not yet offer any form of economy plus. The seat are both rather narrow (8 lines of seats in an A330!) and the spacing between them is completely insufficient for tall people. I will not fly this airplane in this configuration anymore. The provision of classical music is mostly absent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

Vancouver-Munich-Dusseldorf. LH477 YVR to MUC on 3/4.9.14. Good service by ground staff priority security Maple Leaf Lounge International by Air Canada (good Business Class Lounge). A330-300 with new First Class. Beautiful cabin clean and in good condition. Flight on time. Excellent service from a professional and very friendly crew in a nearly full cabin. Dinner (including caviar) and breakfast top class wide choice of good beverages. Good quiet and dark cabin for night flight. In Munich limousine service to the terminal and assistance to the LH-First Class lounge excellent lounge with a wide choice of high-class food and beverages and own passport control by German Federal Police. LH2016 MUC to DUS on 4.9.14 (Business) with A320. Flight on time. Friendly staff small high quality menu. All in all an outstanding satisfactory experience.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Canada)

LH 494 MUC-YYZ Sept 1 2014. Nice exit row seating with availability to Senators unfortunately the exit row reservation has now also become available for an extra charge limiting the benefit of the Senator status. Smooth flight and inflight entertainment with no issues.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Italy)

I flew from Toronto to Munich (LH495) in Economy class on an Airbus A330-300. Clean sufficiently comfortable. No power access. Good dinner bad breakfast. Absolutely on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Switzerland)

YUL-MUC LH475. Flight and information: good seats are tight. Entertainment system: Screen was bad as the image jumped (trough all programs) good choice of programs/movies. Service: good. Food: chicken was awful lentils fine breakfast average.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(United Kingdom)

There are very few flights between London and Hanover so thinking Lufthansa was an organized airline my firm booked me a flight via Frankfurt. It's a mediocre flight from London to Frankfurt however the flight parked at the gate they did not use the finger instead passengers were all expected to get out at the rear of the aircraft and take a bus ride to another part of the airport (this seems to happen a lot with Lufthansa flights from London to Berlin and Dusseldorf too). After an involuntary tour of the airport I battled my way through security customs and immigration to get to the Hanover gate only to find the plane had gone. To my way of thinking this represents "mis-selling" as there is no way anyone is ever going to make the advertised connection in 30 minutes (not at Frankfurt anyway). Perhaps Lufthansa regard English passengers as "under-people". To add salt to my wounds Lufthansa made no apologies and just bumped me onto the next flight four hours later. I complained again at Frankfurt customer service which was a log wait amongst the flotsam and jetsam but was only offered a €10 coffee voucher which I declined as an insult. I can only assume that Lufthansa is now competing with German Wings for the most miserable service. Try and leave a comment on Lufthansa's web page and they actually believe people still use fax machines.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Lufthansa customer review

(Canada)

I flew with Lufthansa from Montreal to Berlin overnight on Friday. I had a very nice flight. The seats were comfortable the food was tasty the service was friendly and overall I was quite pleased. My only complaint was that the plane was very cold. Also the flight was quite expensive. However I am usually willing to pay a bit more for a Lufthansa flight. The inflight entertainment system was having some trouble as well. It was very very slow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Canada)

Last Sunday Aug 25 2014 I was flying from Warsaw to Frankfurt when the Lufthansa plane leaving for Frankfurt was delayed due to some unexpected circumstances. As a result I missed my connecting Air Canada flight from Frankfurt for Calgary. When I went to Lufthansa desk at the Frankfurt airport the ladies there were more than accommodating trying to offer me as many options as possible to get me to my destination. I opted for the next day flight to Calgary via Vancouver. The stay at the Interhotel at the Lufthansa expense was very pleasant great food and room made me forget about a snag in my return trip. But the biggest surprise was still awaiting me at the boarding time when I learned that my ticket was upgraded to Business Class. Excellent service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(United States)

Flew IAH-FRA-TXL and back FRA-IAH and First Class Service did live up to the title. The NEK in Europe might need some extra legroom instead of the empty middle seat. Friendly Crew great culinary experience and just a good way to go over the Atlantic. A380 is good way to travel.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes