Lufthansa

Tried to book seats online for our impending journey to Brazil. Spent an age going through all the information and was poised to spend a small fortune on allocated seats and then found I started getting spurious (but in no way informative) error messages referring me to a (German) telephone number. I decided after several attempts to use the Lufthansa webchat and a nice but not very helpful woman took me all the way through the very laborious process only to inform me after all that their website is not compatible with Google Chrome. So my Sister tried it for me on her PC and it failed yet again. Half the population uses Google Chrome! Lufthansa you really need yo try harder than this. Appalling start to our first ever Lufthansa experience. I am rating the airline on the various categories listed here as it won't let me submit a review without doing so.

Flight LH475 from Montreal to Munich on 12/12/2014. A bit delayed due to late arrival of the aircraft from Munich however the delay was almost made up in Munich what allowed me to catch the connecting flight. Appreciate the upgrade to Business Class as Gold Star Alliance member - service great as usual no any problems. Recommend LH for long haul flights - even in the Economy Class the seat is quite comfortable and passenger safety and satisfaction is always of top priority.

December 2 2014 from Dulles flight 419. Destination was Frankfurt Germany. Upgraded on the return flight which was Frankfurt to Dulles on Lufthansa 418 on December 13 2014. Lufthansa has always been our preferred carrier but the new seating in economy was on the verge of intolerable. The way the seat attaches to the floor greatly limits what you can carry on there is no foot room. Knee room to the next row is minimal especially if the person in the seat in front leans back. The seats are narrow and not comfortable. They are squeezed together so much that the seat pocket in front of you can barely hold one bottle of water. Food has greatly degraded over the past few years. I feel degraded by being in economy class. It is insulting to pay for such a horribly uncomfortable trip. I felt like baggage being crammed into the baggage hold and that I had no value as a customer. Our return flight was much better as we unhappily upgraded to economy plus but we greatly resented being forced to pay more money just to have a seat that was adequate for an overseas flight.

Flight Munich - Washington (LH414). Great seat big TV screen modern and easy to use controls nice materials everywhere. The seat was comfortable and roomy (I was in the window seat). Entertainment was good. Food was also good and a fair choice. Plenty of beverages. Crew was wonderful flight attendants were attentive and friendly. The only thing I would recommend - some more privacy. But overall I had a very good experience.

LH491 LH431. Whenever we fly between Germany and the US we fly Lufthansa. The seat comfort in Economy class seats is a pain. Business or First Class I can recommend without hesitation. The service is always excellent and I always enjoyed that! We had the seats at the emergency exit which we take if we have to fly Economy as Senator without extra charge as a standard passenger with extra charge. The space you have in this seat is limited the only plus is the leg room but people who try to go to the bathroom step into it hit your legs etc. Wondering why there is no Economy Plus as an option.

Flight LH444 from FRA to ATL booked in ECO because our company travel policy does not allow Business but operational upgrade to C (based on my status as LH-Senastor) because the main cabine was full and C not even 50 % occupied. Plane was equipped with the new business class seats I like them very much. The food was excellent and the wine selection very nice. All in all I had a very relaxed flight and arrived in Atlanta right on time.

Lufthansa is getting tired and it shows. I have flown 73 times with Lufthansa in the last 7 years. My flights BEG - FRA - ADDIS (via Jeddah) and return business class were very disappointing. Frankfurt - Addis is a long flight. Old aircraft old tilting seats old films old system unimaginative food no difference on the way back. Crew change in Jeddah swapped one good cheery crew for another.

I had the flight Paris-Tirana-Paris via Munich last month. Lufthansa offers very good European product. Both flights arrived on time and Lufthansa provides nice clean aircraft's with very friendly cabin crew. I am very much pleased with the generous leg room in comparison with low cost companies. This is very much appreciated! In terms of the food I have only one comment since Lufthansa gives sandwiches which used to be very tasty. Now they gave us the cheese sandwich which was full of unidentified cream and mayonnaise. It was so stodgy and unpleasant. I hope that the management will make appropriate actions to distribute healthy simple food in the future. Overall Lufthansa is my first choice and it is recommended without hesitation for European routes.

I felt disappointed on my flight back from Toronto to Frankfurt in August. At the check-in counter I paid an extra fee since my bag was heavier but that was no problem. I asked if I could bring another hand-baggage but the answer was no. I felt ripped off when boarding I saw people with 3-4 bags each one when allowed is 1. And moreover I couldn't put my bag over me but 5-10 meters behind me since there was no place where it was supposed to be because a young couple had 2 backpacks 2 bags and 2 sleeping bags. I spent 1000$ dollars and 150$ more for the fee and I had my worst flight because I was so pissed off. And at the airport I had to take the money at the atm paying commissions because the credit card machine didn't work.

I like Lufthansa but increasingly flying through Frankfurt is becoming a nightmare. More often than not the plane is parked on the tarmac vs. at a gate and there are inordinate delays as the busses don't leave till they are absolutely full - if you are travelling first or business and have got off first or had priority boarding - it really makes no difference as you end up waiting in the bus. Also the amount of time that it takes to transfer gates during transit and also go through immigration make it easily one of the worse international hubs now.