Lufthansa

LH 797 Hong Kong-Frankfurt Jan 18 on B747-8. Really impressed by the new LH Premium Economy which I could use for the very first time. Check-in friendly and quick. Boarding efficient. On board a very friendly crew. Once I had taken my seat welcome drink was offered to all passengers in this section. Nice amenity kit at every seat. The seat is simply great much more space than in normal Economy big IFE-screen with huge entertainment options. This was one of the drawbacks of flying Lufthansa but they finally improved it. Meal service from a menu 3 main dishes to chose from. Well presented on fine china. Due to departure at midnight service very efficient but never looked stressed. Wanted to give us more time to sleep. The seat is very comfortable good enough to sleep for 6 hours or so. Of course can't compare with their new Business seats which are top notch. During the night staff came around with drinks and snacks. Breakfast could have been better in my opinion. But that's the only negative point. In all Lufthansa is getting a real premium carrier. Staff excellent efficient friendly and professional.

LH 428 flight to Charlotte/USA was the introduction of new Premium Economy at this connection. Had a chance experiencing this new offer and was satisfied. Seat very spacious in economy and service upgraded compared to standard economy. A good option for the money having more room better service and comfort.

LH 457 1/15/15. My first time in Premium Economy. I will never fly business again. The leg space was great the seat did not incline like in business but still enough to enable me to sleep. The service was ok+ of course not like in business but still very good food and drinks were more than sufficient. I also have to mention the excellent service at the gate. I had been on the waiting list for an upgrade to business which had gone lost though. In premium economy there were only middle seats left which I didn't like. The attendant behind the desk looked into it and found a window seat for me. After some terrible experiences with other airlines (especially British Airways whose economy class has become a joke ever since they decided to divide their aircraft into five (!) different classes) this was an enjoyable experience.

Flew to and from Sao Paulo via Frankfurt. Already written about the disastrous seat reservation system so I won't rant on about this here again. I would say though that it took no fewer than 4 people at Frankfurt to actually resolve our seating issues. In the end only the Flight Manager was able/willing/empowered to deal with it. The crew on all flights were to be fair very good and the food was fine too. Seats however were very uncomfortable on the B747 so I got little if any sleep on the long 11 hour flights. Also the IFE is terrible. I have a very varied and eclectic taste in TV music and film and found little to entertain me. And to top it all off Lufthansa left our bags in Frankfurt en route back to London and can't seem to drag themselves to get them back to us in Southampton until tomorrow even though by their own admission they have now arrived on a later flight. Appalling.

LH491 January 10 2015. I have been a senator member for many years and since 1998 I flew practically only with this airline to my complete satisfaction. In the years I also became an hon club member thanks to my very frequent flight trips. Now I am retired person I cannot afford to fly business and I regularly fly 3-4 times a year either to Brazil or USA to visit my son and daughter. I always book well in advance my flights (the last one of December 16 2014 was booked on June 6 2014). To be more comfortable (I have a knee problem) I always try to book emergency seats and this seems to be almost impossible. I would like to see the airline more sensible to this subject.

LH428 11/1/2015. Flight MUC to CLT with a small 330 / 300 Airbus. Flight was almost fully booked but plane was not parked at the gate but parked on the tarmac. Had to travel with busses. Plane was already delayed and extra de frosting made the delay even bigger. Entertainment system needed re booting several times. Crew were friendly. When you fly a lot like I do you expect a bit more variety of food - not always chicken with pasta.

Flew Cologne to Munich and back on some day. Early morning flight was on time Crew were nice and offered chocolate cookies before take off. Flight only 50 minutes but got a nice coffee with milk and one juice. Captain informed about flight details. In Munich gate was with jetfinger and since the plane was not full it just took a few minutes to deplane. Love LH over Germanwings too bad they do not fly from Cologne to Hamburg.

LH 428. Flight and connections were very good. I would improve entertainment on board (old movies) and food could be better! Overall they are good!

Stockholm - Munich - Lisbon return. Everything worked out perfectly on this trip. The planes were in good condition the service was excellent and the food was better than expected. The short stop in the clean and efficient Munich airport was a nice break.

Stockholm - Frankfurt - Dallas. This time the Lufthansa experience was not as impeccable as I am used to. On the long flight during the day from Frankfurt to Dallas the IFE system never started up. This made the journey feel a bit longer than the 10 hours it actually took. Apart from that the service the food and the comfort was very good. Without asking for it I was also offered a very generous amount of frequent flyer points as compensation a few weeks afterwards.