Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2447 reviews
5/10
4 star Skytrax Rating
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6/10

Lufthansa customer review

(Germany)

FRA-BOG-FRA on A340-600. As often with Lufthansa I found the flights satisfactory but not outstanding. Airplane looked new the cabin was in good condition and clean (the bathroom less so at least after a few hours into the flights). Beverages were served several times selection and quality were good. Food was o.k. but nothing to rave about except for the very tasty passion fruit cream for dessert on the flight back and the chocolate in between. I am glad though that again there was a vegetarian option. Service was quite friendly and attentive. For a tall person though the space in Lufthansa's Economy Class is really sub-standard: narrow seats leg room barely alright if the person in front of you has the seat in an upright position but very uncomfortable if that is not the case. My seat neighbor who had a center seat could hardly get out of the row. The space on Avianca's A318 for a domestic flight before that was definitely more generous and did not feel as claustrophobic. The IFE touch- screen did hardly react on both flights. Changing the program was therefore difficult.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Sweden)

LH 457 LAX-FRA 9th February. It was my first trip with a 747-8 and it was a great experience. I had a real good seat - 27K where I could feel comfortable and very good space to be an economy seat. Lufthansa always offers me a good service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Lufthansa customer review

(Germany)

LH429. The seat comfort in Economy Class is bad compared to other airlines. Even for people with a normal body height it is not comfortable to sit for 8-9 hours. Sleeping is nearly impossible due to steep position of seat back. Due to excellent reputation of airline I still tend to travel with LH and recommend to friends.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

Trip FRA-SIN and BKK-FRA on A380/A340 respectively. Friendly crew good service. IFE has improved too. New seats in economy are OK but seem of poor quality as the recline function was already faulty after not a very long-time in service. I always notice that the crew 'vanish' after their routine service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Luxembourg)

We flew FRA-SIN-FRA in business class. They have really improved their service offering. Now you get slippers and socks which does make perfect sense when you want to go to the restroom. They serve champagne in champagne glasses and finally serve espresso too. The crew to SIN was very friendly and courteous and took great care of us. On the return it was a little less overwhelming less smiles. IFE in general great more quality than quantity I prefer that. On return flight our screens didn't work and they didn't do much about it apart from suggesting we should sleep. Middle eastern Airlines really made a point and now all the others must follow if they want to stay in business. Advantage goes to LH their crews interact with customers .It's all a bit bland but what you see is what you get.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

Flight: LH430 FRA-ORD. Excellent crew good IFE very good food. Economy Seat could be improved.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

Washington Dulles to Frankfurt. 19/1/2015. My first time in Premium Economy and it's been fantastic! Its not as cheap as Economy Plus on United but you can't compare that! Far more leg space fantastic seats where you can nearly lay down as in Business Class food and drinks served with style and great taste! For my next trip I will book Premium Economy for sure. It's 100% worth it!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

LH475 Montreal - Munich. Almost fully booked. Seats (Economy) quite comfortable but a little more space would be great. Service nearly perfect very friendly staff. Catering very good (dinner) except the "snack" in the morning (sweet stuff). Lufthansa is getting better and better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

LH434 Munich to Chicago 26th January. Had multiple trips to the US with Lufthansa over the past couple of months and service timing and equipment was always perfect. Could recommend it fully but Economy seats should have a little more space.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(Germany)

LH460 22/1/15. We booked Lufthansa for our flight from Munich to Miami a 11.5h flight. We wanted to avoid an awkward flight with no space therefore we chose LH and paid more compared to other airlines. They say: there is no better way to fly. Honestly this was the poorest flight over the Atlantic. Absolutely no space to sit a domestic flight usually offers more space. The touchscreens almost were not controllable. You could touch them but they did not react so we could not really enjoy the inflight entertainment. The stewardess tried to help she was nice rebooted the system several times but it did not really work as it was to supposed to. Will never do it again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no