Lufthansa

Had a 10hrs flight from LAX-FRA with this airline and the service at the airport was okay. I did online-check in 24hrs before so I only had to go to the bag drop counter. The line was very long so I had to wait a long time. The funny thing was that the check-in line was much faster. Boarding was fast. The impression I got of the crew was that they were very unfriendly and were very stressed. The seats were comfortable for a long flight. Leg space was okay if the front seat isn't reclined. A plus was the inflight entertainment a large selection of movies music TV shows and games. The food was better than average a choice between two dishes. I had the chicken which was okay for an onboard meal. Breakfast was an omelette with spinach and hash browns a plus is that you have a good choice of beverages and alcoholic drinks. All in all it was a nice flight with average food and stressed stewards. In the past service was much better.

IAD-IST (via FRA) in economy on February 21 2015. I arrived at IAD during a bad snowstorm. The gate counter showed the flight as "on time" until the 748 showed up 60m before the scheduled departure time. Departure was then delayed by 90 minutes. The American agents at the gate weren't very polished about it but not too bad either. They were able to give me my new arrival time in Istanbul (3.5h later than originally planned). We boarded but needed to de-ice and it took 2.5h between boarding and taking off. I am glad I had had a snack at IAD! The captain was frustrated and very apologetic throughout. This was my 2nd flight on LH 748 and although I love the Queen of the Skies the 748 economy cabin is not pleasant. It is very chopped up and you don't have that Wow feel you should have in a 747. I was on the first aisle seat behind the premium economy which means that the aisle abruptly narrowed and I was "in the way." Dinner was fine and the choice of entertainment was great. Because of the delay I had a rushed transfer at FRA where the passengers needed to take a bus to board (no jetway for the IST flight). The flight to IST on a spotless A320 was uneventful. Good lunch but no entertainment at all. All in all Lufthansa did well considering the storm. But on my way back Turkish Airlines and United were just as good if not a little better.

I choose Lufthansa over other transatlantic carriers because I have and continue to experience excellent service even in the economy class. I do wish however that Lufthansa had not followed the lead of United in the reduction of space in regular economy class and the introduction of a "premium" economy class for an excessive amount of additional fare. The space in the "regular" economy class has become too tight. Service continues to be good although the "snack" before landing in Chicago left much to be desired. The flight attendants on this particular flight (LH 430 on February 25) provided excellent service in a friendly and accommodating way. The interface between the Lufthansa and connecting United flight was better than I have experienced in the past although I believe that United continues to be the weak link in the Star Alliance particularly with regard to US-domestic flights that connect with Lufthansa international flights. United's service simply doesn't compare with Lufthansa's and their flights are frequently delayed or canceled.

LH 418 a very reliable airline. An improvement that they have introduced Premium Economy class. On this specific flight the crew offered water regularly. The inflight entertainment is a little outdated. A positive was the Hotspot / Internet access which allowed me to do some work.

Business class on BCN-FRA-DEL. BCN-FRA flight was decent (same seats as economy nothing to write home about good breakfast warm service) but for some reason was parked halfway down the Rhine valley when it arrived in Frankfurt. Took over 40 minutes to make my connecting flight at literally the other end of the airport. For some reason Frankfurt airport staff thought it necessary for all buses to wait for all passengers to leave the aircraft before staring the long trek to the terminal instead of a bus starting off when full. FRA-DEL flight was on the A380 with the old style angled flat seats. Given that both of Lufthansa's supposedly downmarket brands (Swiss and Austrian) have better long haul business seats Lufthansa has no excuse for continuing with this substandard product. To add to the cost-cutting feel the portions of food served on the flight seemed smaller than those I've gotten in the past on LH. At least the IFE worked fine and has good choice and the staff tried hard to keep the passengers happy. Would recommend flying Lufthansa business only if flying on an aircraft with the new business class.

Flew on LH 958 FRA/BHX on 22 February in business class. The cabin staff did not even bother to close the curtain separating business from economy throughout the entire flight that tells you everything you need to know about Lufthansa's incredibly poor short haul domestic product. I had transferred from a long haul flight where I experienced the new business product which is excellent. I guess the business cabin on short European flights is used mainly by connecting long haul business class passengers - surely nobody would actually pay to fly business on only a short haul flight at least not on LH group carriers.

Birmingham to Venice 20/2/15. As a frequent traveller whose budget only stretches to economy class we were very impressed. Very efficient check in and friendly crew really enjoyed the complimentary snacks and drinks and disagree with other reviews stating "not enough legroom" in economy. We all had a very comfortable flight and will definitely fly with Lufthansa again.

A380-800 FRA-MIA in coach on 3/1/2015. Flight left promptly on a dreary day in Frankfurt. Seating in row 83 was a bit tight but I had ample shoulder room at the window thanks to the curve of the plane's fuselage. Two full meals were served over the 10 hour flight and the crew was pleasant and the flight was amazingly smooth at 40000 feet.

I recently flew from Mumbai (BOM) to Frankfurt (FRA) LH757 and Frankfurt (FRA) to Newark (EWR) LH402. In general I am happy with Lufthansa service compared to United Flights I flew earlier. However I noticed a significant difference in service for the flight leg from Mumbai (BOM) to Frankfurt (FRA) LH757 compared to Frankfurt (FRA) to Newark (EWR) LH402. On LH757 flight attendants were not very friendly one of them was complaining that he had a tough night! As far as I am concerned most of the passengers were ready to go to sleep as the flight was scheduled at 3am. So there was not much to do for the flight attendants. I would say it was very "light" duty for the flight attendants. In Economy class during the food service water was only dispensed once. Coffee was never served. When asked for water after dinner it never was delivered! Now notice that on this flight alcoholic drinks were not even offered! Most of the flight time flight attendants were not seen. On the leg from Frankfurt to Newark LH402 flight attendants were extra friendly offering passengers help in finding places for luggage. Offered alcoholic beverages. Extra non alcoholic drinks. After the main dinner service there were extra offering of beverages like tea coffee and water! It seemed like a totally different airline! Why the difference Lufthansa?

LH475. Overall a good flight. Very full so no free seat at all in the cabin. Staff very friendly. Cabin very modern. I had requested an Asian vegetarian menu however it turned out as a "normal" tasteless vegetarian rice and vegetable. Staff tried and provided some veggie pasta which was ok. Overall satisfied with the flight.