Lufthansa

HAM-FRA-RIX: I have travelled this sector a couple of times in past few months and service has always been consistent although at times crew can be sour. All the flights were operated on time on standard A321 without AVOD. I am 189 cms tall and find LH seats hard but I somehow fit in cost cutting can be clearly seen. At all flights informative announcement from cabin. Toilets on LH can inconsistent dirty on some segments. On both flights to RIX crew ran out of sandwiches so we had to take leftover croissants. The crew are doing an acceptable job but they need to work on their snack service. This segment is 2 hours and has enough time to serve a decent snack and please also consider vegetarians. Even though I pay for a premium airline I always have to buy a salad or sandwich from the airport to eat inside the aircraft just because sandwiches are either with chicken or eggs. No vegetarian option and one can't even book a meal for long EU flights.

DXB-FRA BUD-FRA-DXB. Usually exclusively fly with Emirates but I'm glad I chose Lufthansa this time. Online check in worked like a charm and the bag drop counter was very fast. As the intercontinental flight was red-eye didn't get to properly check out the IFE but it looked very promising. Food was excellent very good taste indeed. Cabin crew were nothing exceptional but very good nonetheless. Seat on the A340-300 was quite comfortable and I got some good shut eye. Seats on the A320 BUD-FRA were a bit thin but can't complain as it's adequate for the short hop. All flights were perfectly on time and although we had a 1 hour connection in FRA on the return trip we had plenty of time. Overall very good first experience on Lufthansa!

LH475 from YUL to MUC on Airbus 333. Used the priority check-in for Star Alliance Gold and was served by a very efficient duo of agents. They moved me forward in the cabin and put me in a seat which had a good chance of having the neighbouring seat empty. It also provided extra legroom as it was in a transition row. Aircraft was spotless and bright and the pullback from the gate was on time. Service by FA's was efficient professional and attentive. Two choices of main course was offered for dinner and the food quality was good for Economy. There were several drink rounds throughout the overnight flight and breakfast was served prior to landing. IFE was expansive and offered a great choice of recent movies and other entertainment. Bathrooms were spacious bright and kept clean. Seats were as comfortable as one can expect in Economy and provided reasonable legroom. Flight arrived on time and we were kept informed by the captain at just the right points in the flight. Another great experience with Lufthansa they seldom disappoint.

LAX-MUC on an A340-600 (newly reconfigured with Premium Economy). Had the aisle bulkhead in the front of economy. LOTS of legroom though the IFE and tray are both in the armrest (fine by me). Seat was very comfortable and I slept well. Crew were excellent as was the food. Got to watch 2 recent Oscar winning films in the IFE. I love the A340's having the economy class toilets downstairs. Wish LH flew directly to New Zealand: they would have my money every time.

I traveled from FRA to LAX on a brand new Lufthansa Boeing 747-8i. The plane itself was in great condition with a wide selection of entertainment programmes and friendly staff providing good service. But economy seating was absolutely not acceptable in terms of seat dimensions. I am a pretty average sized male (187cm 90kg) and my shoulder width was wider than the seat. Same goes for my seat neighbour which meant that we had to sit uncomfortably bent and twisted or get personal. The forward distance was so narrow that my face was only 5 inches from the back of the forward seat when it was moved fully backwards. I tried to avoid the whole thing by upgrading to Premium Economy but I learned that a regular Economy ticket was not eligible for an upgrade. Only Eco Flex tickets can be upgraded but they are so expensive that I would go straight to Business Class instead of buying one of them. Overall I am still wondering what all these bonus miles on my account are good for. Conclusion: When I have an alternative on a direct connection next time I will give the competitor a try. Lufthansa's problem aren't overpaid crews but a lack of respect to the needs of passengers.

I flew from Frankfurt to Tokyo and back on am A340-300. Both flights were excellent with good efficient service and responsive in flight entertainment. The wifi (paid service) was excellent and really helped to pass the time during the long 11-12hr flights. One passenger had an eating disorder and for some reason there had a misunderstanding and Lufthansa didn't have a meal for them. I was very impressed how the chief purser went out of her way for the passenger offering him food from business class and at one stage even her own food! The outbound flight was delayed due to a technical malfunction just as we were taxiing to the runway. However was impressed with how Lufthansa handled this. The pilot kept us informed several times and we were only delayed by an additional hour. Overall I highly recommend Lufthansa!

As large person (6ft 4in) it is almost impossible to sit in one of the standard economy class seats! I learnt that with the cheaper tickets a seat reservation is no longer possible. So even if you check in online (24 hours prior to the flight) only middle seats are available - absolutely impossible for people like me! I had luck that one person didn't check in so one of the seats with additional leg space was available. The crew supported me in this (the woman at the check-in told me that the seat maybe would be available and I should ask at the gate as I've arrived at the gate they already were informed). So this time leg space was no issue but if you don't like close contact to your neighbors you will not stay in the seat for a long time! You can't sit erect you have to buckle. I've spend more than 50% of the time walking around and chatting with the very friendly crew. For me (not paying an extra charge) this seat was OK. But for my neighbor who paid extra it was annoying - he like me was more walking around than sitting in the insufficient seat!

Economy FRA-ORD was ok in many ways on time good seats timely departure and arrival. However advance seat reservation (window seat at a cost of €25) did not allow do identify seats with TV boxes under the next seat thus restricting space. This should be indicated during the booking process like is possible with SWISS.

Had a 10hrs flight from LAX-FRA with this airline and the service at the airport was okay. I did online-check in 24hrs before so I only had to go to the bag drop counter. The line was very long so I had to wait a long time. The funny thing was that the check-in line was much faster. Boarding was fast. The impression I got of the crew was that they were very unfriendly and were very stressed. The seats were comfortable for a long flight. Leg space was okay if the front seat isn't reclined. A plus was the inflight entertainment a large selection of movies music TV shows and games. The food was better than average a choice between two dishes. I had the chicken which was okay for an onboard meal. Breakfast was an omelette with spinach and hash browns a plus is that you have a good choice of beverages and alcoholic drinks. All in all it was a nice flight with average food and stressed stewards. In the past service was much better.

IAD-IST (via FRA) in economy on February 21 2015. I arrived at IAD during a bad snowstorm. The gate counter showed the flight as "on time" until the 748 showed up 60m before the scheduled departure time. Departure was then delayed by 90 minutes. The American agents at the gate weren't very polished about it but not too bad either. They were able to give me my new arrival time in Istanbul (3.5h later than originally planned). We boarded but needed to de-ice and it took 2.5h between boarding and taking off. I am glad I had had a snack at IAD! The captain was frustrated and very apologetic throughout. This was my 2nd flight on LH 748 and although I love the Queen of the Skies the 748 economy cabin is not pleasant. It is very chopped up and you don't have that Wow feel you should have in a 747. I was on the first aisle seat behind the premium economy which means that the aisle abruptly narrowed and I was "in the way." Dinner was fine and the choice of entertainment was great. Because of the delay I had a rushed transfer at FRA where the passengers needed to take a bus to board (no jetway for the IST flight). The flight to IST on a spotless A320 was uneventful. Good lunch but no entertainment at all. All in all Lufthansa did well considering the storm. But on my way back Turkish Airlines and United were just as good if not a little better.