Lufthansa

LH 402 Mar 8 2015 from Frankfurt to Newark. There was a standard that on Star Alliance flights the gold members got following standard benefits on board. a) Priority boarding b) personal invitation on board by the steward c) free seat next to passenger's one to provide more comfort (if possible). On this flight everything was wrong. Boarding was chaotic there was no priority boarding. No invitation. The flight was not overbooked but stewardess seated another person next to me so she reduced my flight comfort significantly. She could have seated that person easily somewhere else. It didn't happen for the first time. The service standard of Lufthansa has decreased a lot during last 9 months.

I recently experienced a great and very comfortable Business Class flight with Lufthansa from Munich to Miami. Perfect service very professional helpful and friendly crew. The food was delicious and a nice variety of wines was served. Everything very clean comfortable seat that was converted into a full flat bed. So I could get some hours of sleep. Very clean plane and technically in perfect shape as far as I a business person could see. Great service so I can highly recommend Lufthansa.

MUC-TLS-MUC on March 12 and return March 16. The flight was operated by Lufthansa's CITY LINE with an E195. I love this aircraft. The crew to Toulouse were very nice and happy to passengers opposite on the way back. Presented themselves a little arrogantly. The service was a sandwich and a drink service. Fine with me. However they served the exact same sandwich on the way back. I am happy that Swiss will fly as of May 1 2015 directly to TLS so I don't have to fly to MUC to change.

Out of EWR and in in FRA on time. Nice welcome on board. Fine food and huge choice of on board entertainment. Nice to wake up with a "good morning" caress and a real Espresso.

HAM-FRA-RIX: I have travelled this sector a couple of times in past few months and service has always been consistent although at times crew can be sour. All the flights were operated on time on standard A321 without AVOD. I am 189 cms tall and find LH seats hard but I somehow fit in cost cutting can be clearly seen. At all flights informative announcement from cabin. Toilets on LH can inconsistent dirty on some segments. On both flights to RIX crew ran out of sandwiches so we had to take leftover croissants. The crew are doing an acceptable job but they need to work on their snack service. This segment is 2 hours and has enough time to serve a decent snack and please also consider vegetarians. Even though I pay for a premium airline I always have to buy a salad or sandwich from the airport to eat inside the aircraft just because sandwiches are either with chicken or eggs. No vegetarian option and one can't even book a meal for long EU flights.

DXB-FRA BUD-FRA-DXB. Usually exclusively fly with Emirates but I'm glad I chose Lufthansa this time. Online check in worked like a charm and the bag drop counter was very fast. As the intercontinental flight was red-eye didn't get to properly check out the IFE but it looked very promising. Food was excellent very good taste indeed. Cabin crew were nothing exceptional but very good nonetheless. Seat on the A340-300 was quite comfortable and I got some good shut eye. Seats on the A320 BUD-FRA were a bit thin but can't complain as it's adequate for the short hop. All flights were perfectly on time and although we had a 1 hour connection in FRA on the return trip we had plenty of time. Overall very good first experience on Lufthansa!

LH475 from YUL to MUC on Airbus 333. Used the priority check-in for Star Alliance Gold and was served by a very efficient duo of agents. They moved me forward in the cabin and put me in a seat which had a good chance of having the neighbouring seat empty. It also provided extra legroom as it was in a transition row. Aircraft was spotless and bright and the pullback from the gate was on time. Service by FA's was efficient professional and attentive. Two choices of main course was offered for dinner and the food quality was good for Economy. There were several drink rounds throughout the overnight flight and breakfast was served prior to landing. IFE was expansive and offered a great choice of recent movies and other entertainment. Bathrooms were spacious bright and kept clean. Seats were as comfortable as one can expect in Economy and provided reasonable legroom. Flight arrived on time and we were kept informed by the captain at just the right points in the flight. Another great experience with Lufthansa they seldom disappoint.

LAX-MUC on an A340-600 (newly reconfigured with Premium Economy). Had the aisle bulkhead in the front of economy. LOTS of legroom though the IFE and tray are both in the armrest (fine by me). Seat was very comfortable and I slept well. Crew were excellent as was the food. Got to watch 2 recent Oscar winning films in the IFE. I love the A340's having the economy class toilets downstairs. Wish LH flew directly to New Zealand: they would have my money every time.

I traveled from FRA to LAX on a brand new Lufthansa Boeing 747-8i. The plane itself was in great condition with a wide selection of entertainment programmes and friendly staff providing good service. But economy seating was absolutely not acceptable in terms of seat dimensions. I am a pretty average sized male (187cm 90kg) and my shoulder width was wider than the seat. Same goes for my seat neighbour which meant that we had to sit uncomfortably bent and twisted or get personal. The forward distance was so narrow that my face was only 5 inches from the back of the forward seat when it was moved fully backwards. I tried to avoid the whole thing by upgrading to Premium Economy but I learned that a regular Economy ticket was not eligible for an upgrade. Only Eco Flex tickets can be upgraded but they are so expensive that I would go straight to Business Class instead of buying one of them. Overall I am still wondering what all these bonus miles on my account are good for. Conclusion: When I have an alternative on a direct connection next time I will give the competitor a try. Lufthansa's problem aren't overpaid crews but a lack of respect to the needs of passengers.

Flew Business Class from Newark to Stockholm and return to JFK both via Frankfurt. Outbound on 747-800. Beautiful plane and has a high tech feel. New Business Class is nice but somewhat cramped - the seats are very narrow and there is really no storage space. The angled seats puts your feet uncomfortably close to your neighbors. Service on board was very professional and attentive. The meal out of Newark was surprisingly good with an excellent fillet mignon but ground service was lacking - boarding was delayed by almost an hour after it was announced for unclear reasons and the lounge was crowded with terrible internet. Connecting flight on A321 - just economy seats for business class price. Nice service but terrible product. Return was supposed to be on United from Frankfurt but flight delayed for 7 hrs due to mechanical so switched to LH400. Again impeccable service but meal as is standard for Lufthansa out of Frankfurt barely edible - tough lamb with weird vegetables. Desert so small one needs a microscope to see it. The breads served were the best part of the meal. The biggest problem is Lufthansa's angled business class seat. The most uncomfortable business class seat in the air. The IFE system had very limited choices. We circled JFK due to a bad snow storm and then waited for gate forever - total delay of 2.5 hrs. but the crew kept everyone informed and were very nice. Bottom line - highly professional service with sub par cabins.