Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2434 reviews
5/10
4 star Skytrax Rating
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9/10

Lufthansa customer review

(Qatar)

This was my return flight from Paris CDG to DOH via FRA in Business Class the flight from CDG to FRA was on an Airbus A321 was comfortable with prompt efficient service all on time though I was troubled that at check in although I explained to the staff that I had fragile glass ornaments but they refused to put a handle with care stickers on my bags. The portion from Frankfurt to Doha was on an Airbus A330 with the new business class which was very nice and excellent service with wonderful meal selection I really liked the Bavarian Goose. Though the connection time was very short just one hour but all our bags made it through which was also very nice.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

Trip from Frankfurt to Dublin in Business Class on A319 (no connecting flight). You get what you expect. The weak point is the seating of NEK as its an Economy Class Seat with the middle-Seat blocked. Seat pitch and space are not luxury the recline is ridiculous and it feels somewhat cheap. There is no IFE and no power socket what was not so important on this 110 minutes flight. Nevertheless I would spend the money again as the rest was really ok.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Vietnam)

LH772 FRA-BKK with A340-300 window seat 23 K. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. No complaints at all for Economy Class you can't do much better than that. LH seats seems to be bigger than in the past a little bit harder but more spacious in length. The inflight entertainment is excellent with touch screen 8' monitor quite good quality. The only complain is that it shows the program of December 2014 even we started the trip on the first 2015. The steward promised to check and answer but he never returned.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Vietnam)

LH779 SIN-FRA with A380 window seat 23 K. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. The C class seat near the window got extra storage on the side and is very convenience. The only problem is the remote control under your arm rest some times you unintentionally hit the remote control and your film stops. I like the A380 very much.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Italy)

I flew Venice-Frankfurt-Delhi on December 28. Initial flight was supposed to be a day earlier so I missed my connection in FRA and was put on a Lufthansa flight to Delhi rather than Air India which was nice. VCE-FRA was delayed by 2hours and I only managed to make it because FRA-DEL was also delayed. FRA airport although I was there for less than an hour was an atrocious experience. I had to speed like crazy to make the flight and still had to go through security one more time and they were extremely rude unprofessional and in no way understanding. This is surely not Lufthansa's fault but it did ruin my trip. Flight to Delhi was on their A380 which I adore. Leg room was fair food was decent although they only had vegetarian options. FAs were extremely polite and professional and always asked if we wanted any drinks throughout the flight. My issue was mostly related to IFE which was not what I expected from LH. Overly German focused and pretty dull overall. Regardless I surely would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Lufthansa customer review

(United States)

I flew on the new 747-8 that Lufthansa put into service from LAX to Frankfurt. The cabin was clean and the entertainment system functioned flawlessly. I was seated in coach somewhat in the middle section. The service was prompt and pleasant. Although I don't eat airline food the cabin crew completed service and quickly quietly cleaned it up. The aircraft itself was quiet and the lighting system was much more pleasant (L.E.D.) than the standard type. Overall better than many other transatlantic flights I've made.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

FRA-DTW and DTW-FRA LH 442 and LH 443. Food: It would be great to have the availability of both food choices when sitting at the back of the plane. I'm sure the person sitting in the first rows of economy class didn't pay more than the person in the back and should have the availability to choose between foods. Seat Comfort: The seatmap shown during the self check-in was not the same as found on the plane. In the seatmap during check-in it was shown that there was no other seat to my right. I ended up sitting in the middle seat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Australia)

LH1392M Frankfurt - Prague. On time departure bussed to aircraft on remote stand. Efficient and friendly crew and a lovely breakfast served despite the flight being only 40 minutes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(United Kingdom)

Tried to book seats online for our impending journey to Brazil. Spent an age going through all the information and was poised to spend a small fortune on allocated seats and then found I started getting spurious (but in no way informative) error messages referring me to a (German) telephone number. I decided after several attempts to use the Lufthansa webchat and a nice but not very helpful woman took me all the way through the very laborious process only to inform me after all that their website is not compatible with Google Chrome. So my Sister tried it for me on her PC and it failed yet again. Half the population uses Google Chrome! Lufthansa you really need yo try harder than this. Appalling start to our first ever Lufthansa experience. I am rating the airline on the various categories listed here as it won't let me submit a review without doing so.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Lufthansa customer review

(United States)

I like Lufthansa but increasingly flying through Frankfurt is becoming a nightmare. More often than not the plane is parked on the tarmac vs. at a gate and there are inordinate delays as the busses don't leave till they are absolutely full - if you are travelling first or business and have got off first or had priority boarding - it really makes no difference as you end up waiting in the bus. Also the amount of time that it takes to transfer gates during transit and also go through immigration make it easily one of the worse international hubs now.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes