Lufthansa

LHR-FRA-BOS-FRA-LHR on 2x A321 and 2x B747-8 all flights on time. All aspects of the flights were good. We had seats in the last row, doubles, on both Atlantic legs.

I managed to travel on LH779 SIN-FRA in their new premium economy on the A380. The new seat is quite wide and offers space for your personal items. Once on board we were offered a welcome drink. The food was absolutely fantastic a dinner and breakfast was offered both hot and large in size I found the meals better that some airlines business class. Great entertainment system with lots on offer. Staff were friendly and quite interactive with passengers.

FRA-LHR LH924 Business 29 May 2015. Seats are the same as economy with the only difference that the middle seat is always left empty. The food was really good. Our breakfast was comparable with the better breakfasts you would get on long haul flights (miles ahead of what you would get in north America or Japan). Very nice food. Cabin crew was attentive and very polite. The airplane was generally quite and provided for an overall very enjoyable flight. No IFE was available.

Flew round trip from Denver to Frankfurt in May. As noted in previous reviews service was curt lacking in smiles or friendliness. Return trip the bathroom was the dirtiest smelliest mess I have encountered on a plane. Is anyone responsible for checking it during the flight? I have very low expectations of food on airplanes but these meals were worst I've ever had. What really has made me decide to never fly Lufthansa again is this: I paid extra to reserve seats in the first row of economy which has a partition in front of you instead of a row of seats and more leg room. When we checked in for our return flight we were told those seats were not available. I was told by customer service that paying extra to reserve a seat gives you no guarantee or rights to those seats and my request for a refund was denied. Absolutely terrible customer service in my opinion.

Frankfurt is too big for transfers between A and Z gates unless this airline helps passengers with carts or at least notifies next gate of that passengers are on their way. Our intl luggage didn't make the connection all due to what LH called "damage" to the first plane which was solved with a 30 minute late arrival to BUD. We were traveling from BUD to IAD through FRA and it was gruelling and impossible for someone with bags or who can't sprint for 1 mile.

I had 8 flights with Lufthansa last month on routes between London and Frankfurt Frankfurt and Gdansk (round- trip) Munich and Kiev (Round-trip) Frankfurt and Kiev (round-trip) Frankfurt and Gdansk (one way). Some flights were with City line subsidiary some with Lufthansa mainline. City line is better in terms of seat comfort (2-2 on Embraer aircraft plus good seat pitch) but no hot meal service. Lufthansa serves hot meal but seating is crowded and provides less comfort. Also City line crews mostly look disinterested. Ticket prices looked excellent value for money. A big letdown was Frankfurt airport experience. Not a single time had we embarkation or disembarkation via finger. Long bus rides only. To add insult to injury when boarding via bus they never used bus gates. We had 5 flights downstairs from Z gates designated for A380 only to stand for 25 minutes on the apron waiting for the bus to pick us up. Then 20 minutes on a bus standing and waiting for plane stand assignment. Overall very average. Flights are on time. Bags arrived safely.

Travelled from Frankfurt to Hong Kong on 20 May. Thankfully connecting flight from Hong Kong to Adelaide was codeshare with Cathay Pacific who provide a true Premium Economy experience. LH served choice of 2 meals in foil trays coffee and tea in paper cups. Hot paper wipe was provided to freshen up Cathay provide a hot towel. Whilst cabin crew were efficient smiles were rare. Basic headphones provided rather than the noise cancelling variety provided by Cathay. No priority check in or boarding. Plastic tumbler of orange juice given as" welcome drink" just before take off. Cathay offer choice of sparkling wine sparkling water or orange juice served in a glass once you are settled in your seat. Blanket provided barely covered knees and legs. Cabin is only separated from economy by a small screen. Seats were comfortable with a reasonable incline although those on Cathay were larger and more incline. Think it is a stretch to call what Lufthansa offer Premium Economy. Disappointing. Better value would be to purchase an economy ticket in the exit row.

FRA-SIN in P/E. We had booked economy but gate staff announced a "special" price for surplus seats in premium economy. Well it wasn't bargain basement but a reasonable price. We had already enjoyed P/E on the way over to Europe so thought why not? P/E is well worthwhile and as mentioned for previous flights should be standard. It is just so more comfortable compared with economy but much more affordable than business. Food service all extremely good and IFE is now one of the best on any airline we have traveled with - fast and responsive with a good choice of channels. Lufthansa has had some mixed reviews but I feel it has lifted its game. A380 is a superb aircraft: super smooth and quiet. We arrived feeling surpassingly refreshed and I actually got some sleep on the overnight flight for once.

LHR-FRA-HEL both on A321s. First flight left a little late. Food was a small sandwich or a museli yoghurt I had the latter which was ok for the length of flight. Plenty of drink options and an efficient crew. Quick transit in FRA then they decided to change the gate twice. I did receive SMS messages about this and the gate staff were apologetic. The flight to HEL left late as the aircraft was late in from Hamburg. Again good crew. 2 choices of small sandwiches neither I could eat due to some of the ingredients. The stewardess said she would try and find me an alternative and sure enough came back with a chocolate and nut croissant. Unusual for the time of day it was not bad at all and you cannot fault her attempt to find me something I could eat. Going that little bit further shows why LH is one of my favourite airlines. Shame arrival was some 50 mins late (first for me flying LH) but good value with a no nonsense but efficient service.

SIN-FRA in P/E. Despite having flown between Singapore and Europe several times in recent years this was my first experience of the A380 and I was a little in awe of this giant aircraft. It is an excellent airplane! It makes flying seem so effortless. Super smooth take off and landing and so much quieter than a B777. Legroom is the main advantage of P/E. We firmly believe all airplane seats should be this size. I find standard economy now is so cramped as to be almost unbearable on long flights. The premium is well worth paying for and much more affordable than business if you are paying yourself. IFE was superb fast and responsive and an excellent choice of both video and audio channels. Food was good if not remarkable and service was extremely prompt and polite. Getting on and off was fast. I don't usually sleep much on long flights but did manage to doze a bit and arrived feeling reasonably refreshed after a 12-hour flight.