Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2439 reviews
5/10
4 star Skytrax Rating
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10/10

Lufthansa customer review

(United Kingdom)

KUL-FRA LH783 17 May 2015 Business. Extremely comfortable flight. Airplane was very tidy and clean and the new seats are lay flat a considerable improvement with respect to the old Lufthansa business class seats. They provide the possibility to chose the seat firmness and include massage. Meals are top notch. there is wide variety of beverages (I got a fantastic passion fruit juice before taking off). Flight was on time and very smooth indeed. Cabin crew was very attentive. In flight entertainment was very good with a wide range of movies in each category. A superb flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United Kingdom)

LH452 21/3/2015. MUC-LAX business class. 5 star treatment. Flat seats very nice choice of food and extremely friendly and helpful cabin crew. The choice of in-flight entertainment is quite good although the overall number of move is available in each category is not very large (20ish). One of the better airlines to fly business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(United States)

Flew Philadelphia - Madrid via Frankfurt on May 1 2015. The flights were on time planes clean and the flight crews friendly. Catering was good. The reason I write this us that the Big Three US airlines provide mediocre - at best - service in economy and could learn how to improve their service and still make a huge profit. Lufthansa was very impressive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United Kingdom)

LH453 24/3/2015. LAX-MUC economy class. Seats were extremely comfortable and with lots of space. Meals were very good. Inflight entertainment was good with new several new releases and a reasonably vast choice of movies Staff was extremely friendly and helpful. I have non doubt that the service provide on this flight was comparable (if not better) to that provided by other 5-stars rated airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Lesotho)

Flew TLV-FRA-JNB on April 15 2015. Had a very nice experience A321 from TLV then A380 to JNB. I travel with LH quite frequently and am always pleased with them especially on their A380s. Downside was the price. VERY expensive but I am a Star Alliance member and am collecting miles so It was fine. Food was Salmon and rice then a Steak. A lot of new movies and latest releases.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(United States)

Lufthansa flight LH0408 from Dusseldorf to Newark on Monday April 27 2015. Flight crew was efficient but not especially friendly. The food was the worst airline food I have ever been served. I asked for Diet Coke with the meal and was given a small glass that was half full.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Italy)

Flew SFO-FRA on the A380. 11hr 20min in Y. Boarding at SFO was a mess because of some bad handling of their staff regarding priority boarding of disabled people that were flying with us. On board IFE had a decent selection touchscreen not very responsive though. They served dinner and breakfast in the morning. Honestly both were quite good. Staff were smiling even during breakfast in which they surely looked tired but they kept a professional attitude. They gave us a pillow and a blanket (which were acceptable) and the headset (terrible sadly). During the flight water was distributed frequently and you could also serve yourself in the galley for some snacks or some juice and the staff was gald to help. The recline is not bad at all but the pitch is really lacking sadly. No mood lighting also (which would have been a nice touch). Capt spoke frequently to the cabin also because of some sustained turbulence we had that interrupted breakfast: he assured everything was alright but we were unlucky as some strong tail winds shook us for a good part of an hour on the Atlantic. After we landed it was a mad rush to the connection with Air Dolomiti to Verona: FRA is quite huge and we only had an hour or so. All in all a good experience: I find that atm what sets apart an airline with an another is their staff which I found really helpful kind and respectful. I would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Italy)

KIX-FRA-MXP. Despite the longest security check at Osaka Kansai that I remember once onboard the flight was very good. Both flights on time good comfort on the 747-400 and kind flight staff. Transfer at FRA a bit long but overall ok. Good IFE quality choice fairly good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Italy)

MXP-MUC-HND. First leg on time (not many snacks considering it was lunchtime). Second leg on an A340-600 plane full and upgraded to business. Good seat comfort and very good service from flight crew. IFE was good in both quality and choice. Despite a delay for tech issues before departure a very good travel experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(Germany)

I flew LH710 FRA-NRT on an old 747-400. This plane was very old. Most cramped plane I have been on. My IFE screen was broken so I wasn't able to watch movies for eleven hours. Cabin crew wasn't that nice. One steward didn't smile at all. I would have expected more from a "4 star airline". Food was ok nothing special. All in all it was an awful experience. This was definitely my last time with LH!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no