Lufthansa

The quality of the flight was quite good, especially the meals. The seat was comfortable if sitting upright but less comfortable if you are trying to recline for your night sleep. Overhead storage cabins are sufficient unless your fellow passengers are selfish and store too much there. Plenty of leg room even if I store my bags up front (talking about the window seats though). Service quality by the staff (attitude, promptness and helpfulness) was 4 out of 5. As for meals I was highly impressed because of their setting. Metal cutlery (not plastic), menu to read, delicate desserts, and nice dishware. Other than that, the food is OK, the dinner being good while breakfast was poor. Inflight entertainment is satisfactory and caters for different ethnicities, although entertainment systems in some seats could not display programmes listed in magazine.

Overall flight at average quality for a business class. Seats are not comfortable and "privacy" is low. Overall service, quality of food and drinks is good.

Quick day trip to Munich and impressed with Lufthansa, specially when compared to British Airways Club Europe. The LH lounge at T2 was wonderful, although crowded in early morning. The breakfast spread was fabulous by lounge standards. Staff told me the food is by Do & Co, and hope they can provide food to all LH lounges in future. Onboard service efficient and friendly staff, I like that they still offer you a good choice of magazines even on short flights. A light breakfast served, seats reasonably okay with middle seat empty. In MUC decided to try out the "paid" VIP Terminal on way back - wow! It is fabulous and even has its own beer garden and outside dining area. You get taken by car to foot of steps for boarding. Return flight a similar experience and even managed to avoid Heathrow congestion and land on time, with very quick walk to exit T2. Certainly recommend them and will use again.

I wanted to fly LH 639, DXB to MUC. When we were ready for take off the air conditioning failed and plane returned to finger. Air conditioning was repaired, we took on more fuel then some more tests, eventually pilot announced "doors park" and "flight cancelled - go back to departure gate where ground staff will take care of you". We did, 3 ground staff had to take care to rebook some 300 passengers - a most unpleasant experience. I am sure the staff did their best but Lufthansa for sure didn't. During 5 hours wait in the queue they only offered some water inside the gate (the queue was outside), in 18 hours waiting time for the rebooked flight nothing else.

We flew from Miami to Barcelona to catch a cruise and came back to Miami from Venice two weeks later. A380-800 on the long haul and A320-200 on the short flights. My wife needed and received through Lufthansa special services wheelchair assistance. The Lufthansa staff was wonderful and took care of all of our needs promptly. The meals in economy were very good and water and juice were distributed 4 times during the long haul flights. The staff were very welcoming throughout the flights. We try to fly Lufthansa whenever possible.

LHR-FRA-BOS-FRA-LHR on 2x A321 and 2x B747-8 all flights on time. All aspects of the flights were good. We had seats in the last row, doubles, on both Atlantic legs.

Flew round trip from Denver to Frankfurt in May. As noted in previous reviews service was curt lacking in smiles or friendliness. Return trip the bathroom was the dirtiest smelliest mess I have encountered on a plane. Is anyone responsible for checking it during the flight? I have very low expectations of food on airplanes but these meals were worst I've ever had. What really has made me decide to never fly Lufthansa again is this: I paid extra to reserve seats in the first row of economy which has a partition in front of you instead of a row of seats and more leg room. When we checked in for our return flight we were told those seats were not available. I was told by customer service that paying extra to reserve a seat gives you no guarantee or rights to those seats and my request for a refund was denied. Absolutely terrible customer service in my opinion.

Frankfurt is too big for transfers between A and Z gates unless this airline helps passengers with carts or at least notifies next gate of that passengers are on their way. Our intl luggage didn't make the connection all due to what LH called "damage" to the first plane which was solved with a 30 minute late arrival to BUD. We were traveling from BUD to IAD through FRA and it was gruelling and impossible for someone with bags or who can't sprint for 1 mile.

I managed to travel on LH779 SIN-FRA in their new premium economy on the A380. The new seat is quite wide and offers space for your personal items. Once on board we were offered a welcome drink. The food was absolutely fantastic a dinner and breakfast was offered both hot and large in size I found the meals better that some airlines business class. Great entertainment system with lots on offer. Staff were friendly and quite interactive with passengers.

FRA-LHR LH924 Business 29 May 2015. Seats are the same as economy with the only difference that the middle seat is always left empty. The food was really good. Our breakfast was comparable with the better breakfasts you would get on long haul flights (miles ahead of what you would get in north America or Japan). Very nice food. Cabin crew was attentive and very polite. The airplane was generally quite and provided for an overall very enjoyable flight. No IFE was available.