Lufthansa

✅ Trip Verified | Faultless. Two excellent on time flights from Birmingham to Miami via Frankfurt. Pleased that Lufthansa has the good grace to serve complementary snack and drinks even on short European flights. The standard of food offered for both lunch and dinner on the transatlantic leg was very good. Frequent drinks runs were greatly appreciated. First class cabin crew on both flights. Based on my experience today I’m very pleased that I have flights booked with this airline later in the year.

✅ Trip Verified | Dubai to Frankfurt. I upgrade from Premium economy to Business by cash - this was smooth via LH homepage. As I am Star Alliance Gold I used the SEN lounge in Dubai - LH offers a consistent lounge product but food & beverages are very average in Dubai- if at all. At least the lounge is nicely furnished. Boarding was quick and the "Old Lady 747" was full in business. The seat is comfortable - but it offers no/limited privacy and on the lower deck it has an outdated 2-3-2 configuration - can it get any worse? Their sister airlines Swiss and Austrian offer a much better layout already. Anyhow I got a good sleep for almost 5h as the seat converts in a fully flat bed. I waived the late dinner and had only the breakfast - unfortunately nothing to remember. The inflight entertainment is technically advanced - the selection on music is the worst from all airlines I have flown. The movies though are OK. Overall the experience is OK - but far away from 5 star.

✅ Trip Verified | London to Athens via Munich. Exceptional service. 4 Star Alliance Lounges in LHR Terminal 2 to choose from, the best being Air Canada to have good food an have a good shower if you have time. The boarding process was very easy for priority boarding, did not wait even one second. On board the food was very nicely presented and of great quality for a barely 1 hour long flight, so perfect marks for the catering. The Cabin Crew were also very presentable, cheery and professional. The transit experience was also easy in Munich airport, and the lounge there was nice, airy, and quiet. Luggage came out quickly after landing. All in all perfect service from one of the best European Airlines.

✅ Trip Verified | Tokyo to Buenos Aires via Frankfurt, the trip from Tokyo to Frankfurt was very good, the staff experienced and respectful. My big disappointment occurred while flying from Frankfurt to Buenos Aires. I asked the stewardess to help me In order to put a backpack in the luggage rack as I was holding my baby and she refused to help me, I had to ask for help from another passenger. I also requested services from the staff and the person assigned to the area pretended not to see or hear the passengers' calls. When I was getting my return flight from Buenos Aires to Tokyo, the flight was canceled and rescheduled, we had to wait around seven hours. Someone from Lufthansa staff in Buenos Aires did not want to inform us about the arrival times to our destination. I was assigned a second flight from Frankfurt to Tokyo with only one hour difference, I was not informed that I would travel with another airline and they did not confirm whether I would be given seats with a crib for my baby (I had paid for this seat as flying from Buenos Aires to Tokyo can easily take more than 30 hours). I asked the staff to confirm this information, but she told me that everything was indicated on the ticket, which was not the case since it did not indicate the local time of arrival to Tokyo, so I had to request the information from another staff. Finally, the flight took off later than the scheduled time expected so I was afraid that I could not connect flights on time. In Frankfurt, you can experience some delay while making flight connections. No one from the airline assisted us even though we had less than forty minutes to get to the second flight, due to the flight delay. Luckily, some security from the airport gave us a priority in the security line because otherwise we would not have arrived on time.

✅ Trip Verified | Tel Aviv to Munich. Lufthansa has to think about their boarding procedures in Tel Aviv. We waited 25 minutes for boarding and it took us a long time to get all passengers inside the A321, so we left Tel Aviv with about 30 minutes delay. The cabin staff were kind of stressed and unfriendly, due to a group of passengers who stood in the aisle all the time during the flight. Once they announced there will be a delay at the arrival and they will give further information about connecting flights. The passenger next to me asked how long the delay will probably be but the stewardess did not know. They also announced a gate as arrival position in MUC which doesn't exist. The seats were good, with enough space even for tall passengers, but only two lavatories for 180 economy passengers? There was no inflight entertainment. Really poor for a four hour flight. The meal was pretty good and rich but we had to wait 1,5 hours to get our first drink and there was no second beverage round as on the outward flight to TLV. Lufthansa makes many promises with their advertisement of being a five star airline butare not able to keep many of them on longer flights with the A321. I will think about an alternate low-cost flight next time.

✅ Trip Verified | Copenhagen to Barcelona via Frankfurt, both ways delayed. Left CPH arrived an hour late in Frankfurt. They bussed us from the plane at Terminal A through the Maze to Terminal B. I flat out ran through the Frankfurt airport to make my connection. When I got in, of course there was no overhead room. Attendant told me I could go check at the back of the plane (was sitting in row 6). Leaving Barcelona the flight to Frankfurt is currently delayed an hour and a half. This time, dreading the run through the airport I ask the attendant what the ETA is because I have another tight connection and he says he won't be able to say until we are 15 minutes from landing. I will never be flying with LH again.

✅ Trip Verified | New York to Tel Aviv via Frankfurt. Worst airline experience we have ever had. Bumped from business to the back of coach (paid full fare for the tickets) because of overbooking. Arrive for our connection in Frankfurt to find they changed our children from 3 seats together to 3 random middle seats. No explanation or solution. Just a shrug. Wi-Fi doesn’t work, no entertainment on FRA-TLV flight. Business class on our connecting European flight is literally three coach seats with the middle seat blocked off. Never fly this airline again.

✅ Trip Verified | Munich to Birmingham via Frankfurt. I had to travel with Lufthansa after the bankruptcy of Airberlin, as they were the only available airline running domestic flights in Germany. The service level was way worse than KLM or BA. I will make sure to avoid Lufthansa as much as possible wherever.

✅ Trip Verified | I had heard good things about Lufthansa's business class and selected them for this flight from Bangkok to Frankfurt. I regret the decision. The worst feature is the extremely narrow seat. I'm not large but found it to be a tight fit around the shoulders. Also, the seat is on a sideways angle, meaning that it's not a natural position in which to sleep in the bed mode, further complicated by the fact that the footwell is very narrow indeed. This is a 2-2-2 configuration and the seats are far too close to each other and lack any real sense of privacy (nor do they have a privacy screen). I do the same sector frequently and this is by far the worst of the major airlines. The cabin looks great but in practical terms (ie the need to sleep), it is very poor. I only wanted a snack for dinner on a midnight departure and chose a Thai prawn appetiser (dry and miserable) and some cheese (dreary but edible) With so many other great business class choices available, it's extremely unlikely I would choose Lufthansa again.

✅ Trip Verified | Rio de Janeiro to London via Frankfurt. The flight was good, the onboard service was good but at the time I’ve landed in my destination, when I got my suitcase it was broken even with a FRAGILE sticker. The holder was bending over and when I was try to fix it to can carry the luggage it couldn’t be fixed. I’ve had a big trouble to bring it to home. I’ve emailed Lufthansa asking for a repair day after and I hadn’t have an answer. They choose to ignore my email and I still got a broken suitcase and I’m still waiting for a repair.