Lufthansa

✅ Trip Verified | Munich to Madrid. It seems like the check in for Economy passers has to be done from then on their own, same goes with the bag drop. That’s a little inconvenient especially if you’re having several connecting flight and want to check if you can get the bag for a layover. The boarding was almost one hour delayed but LH kept everyone informed and once it started it was very quick. The flight itself was good.

✅ Trip Verified | Munich to San Francisco in First Class. Fantastic service from start to finish. The new lounge in Munich is a huge improvement, spacious and with great apron views. Excellent crew, attentive and professional. The seat and cabin are very comfortable, although i prefer row 2 as there quite a lot of toilet/gallery traffic in the 1st row. On time landing, and through immigration and luggage collected within 20 minutes of landing. Only negative is the boarding procedure in Munich. No real priority boarding for First - just the general Business/Star Gold friend and family boarding scrum. A shame Munich can't offer the same incredible ground services as in Frankfurt.

✅ Trip Verified | Flew London Heathrow to Frankfurt with Lufthansa. Probably the smoothest flight I’ve had! A minor delay, 12 minutes or so, but well announced. Seating was comfortable and cabin crew were excellent. Not a huge fan of the seriously cheese sandwich, but that’s my personal taste and for such a short flight what I expect.

✅ Trip Verified | Frankfurt to Madrid. Great European flights from Frankfurt to Madrid on both legs. Lufthansa serves a free hot meal on this 2.5 hour flight which is very outstanding in times of pay for anything. Meals were delicious and came with full bar service. Crew was great and very helpful. Both flights were smooth and on time. Only annoying aspect was boarding and deboarding in Frankfurt with long bus rides, but I guess this is the fault of Frankfurt airport (lack of gate positions).

✅ Trip Verified | My flight from Toulouse to New York with Lufthansa was very enjoyable. Everywhere, ground agents were very nice and there were no delays along the way. On the first leg, the seat was comfortable. It was less so on the flight from Frankfurt to New-York, where economy seats are a bit cramped (I am tall), but very manageable. Flight attendants were nice. The food was good, although I have had better before. The inflight entertainment was good, although the range of movies and shows proposed was a bit limited compared to new high quality entertainment standards. Once in NYC, I got my bag quickly. Overall, the flight was nice, for an affordable price. I will enjoy flying with them again sometime.

✅ Trip Verified | Flew Delhi to Toronto via Frankfurt. Pleasant Experience. I flew LH 761 on mighty 380 plane with smoothest take off and landing. In these days 380 is the only plane left with wide and comfortable seats. Staff were tentative and courteous and special food requests were also accommodated. Transfer at FRA was OK and next flight was also good. Probably, Lufthansa is in the handful of good airlines remaining in sky in spite of strong competition of Big M3.

✅ Trip Verified | Toulouse to Singapore via Frankfurt. The TLS-FRA flight arrived late, leading to miss the connecting flight to SIN and causing me to spend the night in FRA. These things happen, and as a frequent traveler working in the aerospace industry, I'm more understanding than most. However, I was not impressed at all by the way the situation was handled: no information was given by the crew about the delay of the TLS-FRA leg. We were just stuck in the aircraft, doors closed, and not moving. After asking multiple times, I was told by the FA it was because of fog in FRA. When I proceeded to claim compensation, the airline told me it was because of French Air Traffic Control Strike. Remembering the chaos in FRA airport that evening, I have a hard time believing that. No staff was available to provide assistance once arrived in FRA airport. All customer service desks were closed, even though it was obvious that there was a big mess in FRA. It was impossible to reach the hotline to check for alternative flights. I stayed online for 2 times 45 mns, before giving up. So I organized my own hotel, transportation and meals, and in line with EU regulation 261/2004, I asked the airline to pay for the expense incurred. It has now been 4 months, and I have yet to receive the funds. I received a reply 6 weeks ago telling me the payment has been made, but it never reached my bank account. Now, customer relations department is just playing dead. On the onboard experience itself, I would say that the crew is professional, but rather cold. Food is edible, but I thought below average of other full service airlines. The major issue lies with FRA airport, where connections are very long: I had to walk 35 mns and take a train to reach the other terminal. Security was very long, with only 2 lines open, and rude staff at every checkpoint (passport control, security, boarding gates). Considering the ticket price, I will not fly with them again, mostly because of FRA airport, and the "ghost" customer relations department. I cannot believe they received a 5 star rating.

✅ Trip Verified | Munich to Athens. The points I mention don´t mean much, but in combination they make you wonder why you spent more than the price of an economy class ticket. Outbound flight MUC-ATH (Jan.13th, 2018): I noticed that the Business Class security fast lane at MUC airport was not open. The food in the business lounge at MUC is fine but the same. When boarding the aircraft you used to be addressed by name, not for me. The A321 business cabins have a fixed tray table across the middle seat which is very awkward for sitting down and getting up when you have a window seat. An economy class passenger stowed his hand luggage in the business class overhead compartment. No welcome drink, and announcements in German and English, no Greek. The onboard choice of meals consisted of two main courses, the one I chose I found inedible. LH always serves freshly baked bread which is nice but for some reason they forgot me so I had to ask for it. After meal, economy class passengers queued to use the business class toilet. Return flight ATH-MUC the lounge at ATH airport nice with better food than MUC but no toilets. Staff took the trouble to annouce LH departures personally which was a nice touch. At gate, priority boarding was announced but not enforced. This is one of the most annoying problems with LH business class travel and it happens all the time. On the flight, again no announcements in Greek, food markedly better, but disorganised service. They didn´t come around to ask if you wanted any extra drinks after meal service, and some tray tables stayed down into final approach at MUC. All in all, not a five-star experience.

✅ Trip Verified | Manchester to Rio de Janeiro via Frankfurt. I started to use Lufthansa for the majority of my flights (routes dependent). It’s not always the most direct for me but always have a pleasant flight and arrive without back pain and feeling reasonably fresh. I've used many airlines and this is up there for me, the transfer is always smooth. So it’s a yes from me!

✅ Trip Verified | Kiev to New York via Frankfurt. Flight from Kiev to Frankfurt served a rather tasty turkey sandwich along with beer and wine. Flight from Frankfurt to New York served a delicious chicken and pasta dish. Got exit row seats on both flights, and an exit row in economy actually offers at least twice the room of a premium economy seat. Drinks services seemed to be a bit stingier than they used to be, but you could still pop back to the galley for an extra drink and bag of crisps. Overall, great flights, and I'd happily use Lufthansa again.