KLM Royal Dutch Airlines

Pleasant flight with KLM from Johannesburg to Amsterdam, on time with good service from crew. Seats very narrow in economy class and limited recline. The seating arrangement of the 777 of 3/4/3 is not good for people in the 3 area as each has to disturb the other to move out of the seat and climb over each.

✅ Verified Review | Flew KLM from Singapore to Bali on a Boeing 777-200ER with a refitted cabin. The legroom was good, and the IFE offers music and movie choices. The cabin crew were friendly and helpful and food delicious with two drinks services on this 2 hour flight. I would recommend KLM.

✅ Verified Review | Vancouver to Barcelona via Amsterdam with KLM. I've flown with KLM for years, and I always choose them. I have never had a delay, customer service is excellent and the inflight entertainment is abundant. I never had problems with airline catering, and KLM always has pretty tasty food. The food and beverage carts seem to always be coming by so I'm never hungry or thirsty.

✅ Verified Review | Excellent flight on KLM B787-9 Dreamliner (PH-BHC) in business class seat 3A from Amsterdam AMS to Xiamen XMN (May 10, 2016). Boarding was very efficient, a pre-departure drink and amenity kit were offered and we departed just on time. The Zodiac reverse herringbone seat was very comfortable, both for sitting and for sleeping. The crew were very professional and friendly. Both the dinner and the breakfast were OK. This was my 100th flight overall and when I told this to the crew I got an extra amenity kit and they did all their best to make this flight an unforgettable experience. This flight was fantastic and I can highly recommend KLM! I am looking forward for the next KLM-flight.

✅ Verified Review | Curacao to Amsterdam was my first experience with KLM's New World Business Class. This new interior looks decent. However I think that the screens for the entertainment system were a bit small for a business class. Moreover the resolution of the films in the entertainment was quite low, and compression artefacts were quite often very visible. Between flights cleaning wasn't satisfactory: tray had coffee stains and on the floor at my seat I found a crumbled cookie. However the service onboard was swift and the attitude of the attendants was warm and professional. Despite the fact that all seats on the upper deck were occupied, I experienced a comfortable, relaxed flight. KLM baggage handling at arrival was also very fast. I never left Amsterdam airport, after a transatlantic flight, so quickly.

✅ Verified Review | London to Amsterdam. Appalled by KLM chaos at Heathrow this evening with an overbooked flight at 20.25. Later, on the flight not allowed to bring on any trolley bags unless gold or platinum members! Checked their luggage policy and am allowed hand luggage of the size I have. Get on board and empty lockers!

✅ Verified Review | Flew with my family from Curaçao to Amsterdam. Very good and friendly wheelchair assistance at Hato. Nice new world business class KLM. Great seats, spacious cabin, very friendly crew. Regular food was ok/good, gluten free food wasn't gluten free (both of my daughters were sick during the flight!) and was poor in both quantity and quality if you compare it with the regular food. No gluten free desserts, no snacks whatsoever on a 9 hour flight. So if you need to have gluten free food I strongly suggest that you bring your own. Wheelchair assistance at Schiphol was a complete chaos. It took them more then an hour to bring us from the plane to the bagage claim. 3 pieces of luggage were broken + our 2 own wheelchairs were damaged (third time in a row with KLM!) Filed a complaint at KLM Customer Care, damage to luggage and wheelchairs will be paid by KLM. As a compensation they offered me a ridicoulous low amount KLM vouchers which I didn't accept and then the CC case manager decided to close the file. Apparently KLM doesn't accept any response from their passengers. So no more KLM for our family.

✅ Verified Review | Amsterdam to Toronto with KLM. Excellent service, meals were delicious, snacks, breakfast, very nice. Seats were comfortable, nice entertainment with a lot of selection. At 6,2" there was plenty of leg room. Clean aircraft with excellent friendly staff that flew us to our destination on time. Landings, flight, and communication by the pilots was excellent. Will fly with KLM again - highly recommended.

✅ Verified Review | Madrid to Amsterdam with KLM. Flight was a connecting flight from ACE. After spending some time in their lounge at MAD using our PP, we boarded the flight. With an evening flight, the plane is well maintained. The crew makes and could break the flight as we have experienced the last couple of years flying KLM. This crew was extremely cheerful. The flight was full. Service was a sandwich. No choice. The full service included alcohol, sandwich and coffee was ok. Arrived on time. Our national airline has a great service. This crew really did a great job.

✅ Verified Review | Toulouse to Amsterdam with KLM. This flight, was operated by KLM but booked on the AF website. Check in was via the Air France Mobile App - although it looks different from the KLM App is identical in use. Toulouse provides SkyPriority for Business class and Flying Blue Elite passengers which worked well. Although they have a lot of flights out of Toulouse, Air France does not have its own lounge and uses a contractor lounge which was absolutely fine. Boarding was 10 minutes late, without any communication from the ground staff. SkyPriority boarding was strictly enforced. The onboard service was typical KLM which is OK as was arrival in Amsterdam. All in all it does not matter whether you fly on a KLM or AF ticket, service is 100% aligned, only uniforms and languages differ.