KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
6/10
4 star Skytrax Rating
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8/10

"cabin crew was very pleasant"

(Netherlands)

Trip Verified | Amsterdam to Aruba. Booked a flight to Aruba for a short week with KLM for a price what I've found quite steep for such a flight, though I was not in the mood to use Arkefly. On the day of travel, the public transport was striking forcing me to go to Amsterdam early to prevent being late to my flight. Flight itself boarded on time and departed about 25 minutes late as ground staff was late bringing a passenger on board who needed assistance. Eventually airborne, a round of drinks were served about 30 minutes after airborne. About an hour later, food was served and I chose for Chicken in BBQ sauce which was ok in size and quality, though a tad sweet. About midway through a flight, the only round of drinks (water only) and icecream was served. Another meal service was initiated about 90 minutes to landing which was ok (sort of Pizza slice) and some dessert and salad. Enjoyable. The flight itself was decent and cabin crew was very pleasant, though KLM could have offered a better service by providing us with more drinks instead of continuously asking for a drink.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Aruba
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"KLM offers a very good product"

(Brazil)

Trip Verified | Vienna to Sao Paulo via Amsterdam. The new lounge at Schiphol is excellent with plenty of space to choose from and drink and food options are plenty, fresh and the area is well kept by smiling and helpful staff. Boarding was well organised with priorities well taken care of. After boarding cabin crew make you feel comfortable. Pre departure drinks were offered and the flight attendant offered to prepare my favourite cocktail. Menus, very nice amenity kits and warm towels distributed. After take-off, more drinks and warm salted almonds were served. In flight entertainment options are varied. A delicious lunch followed with two choices of appetisers, three choises of main dishes, dessert and cheese. A mid flight snack was seved and yet a light meal before landing completed a no non sense catering experience. Quantity and quality were both outstanding and presented by attentive cabin crew. One point that deserves KLM attention is their long haul product is the seat, while on short haul it offers a good seat pitch and recline, their long haul product needs an update urgently. The seat is too narrow limiting the choice of a good sleeping position even though it stretches to a full horizontal position, space for the feet is minimal and if you need to go to the toilet, you will have to jump over your neighbours legs, most airlines are now offering seats in a staggering position to avoid this. Alll in all KLM offers a very good product and special kudos to their great staff.
AircraftBoeing 737-800/ 777-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVienna to Sao Paulo via Amsterdam
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"onboard service was good"

(United Kingdom)

Trip Verified | This was the last flight of the day from Amsterdam to Manchester. It departed significantly later than scheduled, which was quite frustrating. However, the onboard service was good, as ever, and a snack and drinks were provided.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Manchester
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"seats were cheap looking"

(United Kingdom)

Trip Verified | Seoul to Basel via Amsterdam. Service was the best out of 3 airlines I have recently flown. The seats were cheap looking and very old. The aircraft was very old, chipped bathroom etc. The food was okay but tasted a little a bit of plastic from the melted base or the lid. Overall it was an okay meal. In-flight entertainment was satisfactory and this flight didn't have WiFi.
AircraftBoeing 777-200ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Basel via Amsterdam
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Manchester to Amsterdam"

(United Kingdom)

Trip Verified | This was the early morning flight from Manchester to Amsterdam, which I have flown several times before. This flight was punctual, and we arrived on time. Onboard service was excellent, with a breakfast sandwich and hot and cold drinks provided. I recommend KLM for short haul and long haul flights. They've never let me down.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Amsterdam
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"good luck, you will need it"

(Canada)

Trip Verified | KL 1073 Amsterdam to Manchester flight. Arrived at Schiphol Airport 3.5 hours before the 1 hour 15 mins flight to Manchester. Upon arrival at Manchester half the passengers received their luggage and half did not! No excuses can rectify that happening. We had to fill out paperwork and then leave for our hotel with nothing and hope our luggage would be delivered. It was delivered a day and a half later, in the evening. Upon inquiring at the airport and from the baggage company employees handling this issue for KLM, I found out that this is a regular occurrence each day and not a one off. Apparently they leave your luggage behind in order to ship cargo to Manchester as it is a big money earner for them. They inconvenience the paying customer and spoil their vacation. Luckily we were at a hotel for 4 days but if you are renting a car and moving around Britain - good luck, you will need it. I suggest check out other airlines rather than have this happen to you. We will never fly KLM again!
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Manchester
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"never book a flight with KLM again"

(United Kingdom)

Not Verified | Leeds to Bremen via Amsterdam. Flew in May but my baggage turned up 4 days later, bought £30 worth of toiletries but no clothes as I’m staying in offshore. Was promised £30 back and £100 compensation. Haven’t received anything but emails telling me my bank details are incorrect. Not the first time it has happened. But certainly the last as I will never book a flight with KLM again
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLeeds to Bremen via Amsterdam
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Smooth morning flight"

(Switzerland)

Trip Verified | Smooth morning flight from Zurich to Amsterdam. Full plane but nevertheless very fast boarding. Exit row seat 11D. Exceptional large legroom. Catering consisted out of a cake, can of water and an additional drink. Only minus was the far away landing runway, so we had to taxi 12 minutes after landing to the terminal.
AircraftE190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to AMS
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent experience"

(Ireland)

Trip Verified | Excellent experience, staff are first class, food and entertainment very high standard, easy of travel and ground support excellent, 5 stars all round, seat very comfortable with loads of space, highly recommend.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDublin to Lima via Amsterdam
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst day of my life"

(Netherlands)

Trip Verified | Milan to Amsterdam. KLM just made the worst day of my life! The whole operation and customer service is a joke. They oversold their tickets and put me on the waiting list twice for both of my return flights in the same week. I checked in online early, selected seats, and even traveling with my boyfriend who got a seat. And the customer service just let me down again the staff don’t give a damn and not Helpful at all and won’t even give any apologies!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Amsterdam
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no