| On January 24 we booked a trip on KLM from Bergen, Norway to Barcelona, Spain, for travel on September 2. We booked long ahead of our travel dates to get a good schedule at a good price. Our trip was KLM 1188, departing Bergen at 2:10pm and arriving in Amsterdam at 3:55pm, and KLM 1675, leaving at 4:45pm, and arriving in Barcelona at 6:50pm. We expected to have a nice, leisurely morning before heading to the airport. However, on March 30, we received two emails indicating that our flights had been changed. The first email stated that we were being changed from KLM 1675 to KLM 1681, leaving Amsterdam at 8:35pm and arriving in Barcelona at 10:45pm, making it impossible to make any connection to our final destination. Our layover in Amsterdam was changed from 50 minutes (a little short, but it's what we chose) to 4 hours and 40 minutes. Then, 90 minutes later, the second email stated that we had been changed from KLM 1188 to KLM 1186, leaving Bergen at 11:35am and arriving in Amsterdam at 1:20pm. Now we were not only arriving in Barcelona quite late, but our layover was changed to 7 hours and 15 minutes. This wasn't at all what we had booked, and was the first instance of poor customer support -- and we only chose KLM on Travelocity because it met our needs, not because of a specific desire to fly that airline. Unfortunately, due to other obligations, I studied KLM's flight choices on April 2, three days later, and tried to change my flights at that time. Travelocity assisted at this point, for quite a long time, but ran into problems with KLM. I stated that the first flight was acceptable, but that we'd prefer the second flight be changed to KLM 1673, departing Amsterdam at 2:15pm. This would change our layover in Amsterdam to 55 minutes, and restore the trip duration to something very similar to our original trip. Instead, KLM decided that our original flight was most comparable (in price or class) to a flight leaving at 6:05am! They would only change our tickets to KLM 1184 leaving Bergen at 6:05, and KLM 1669 leaving Amsterdam after a 2 1/2 hour layover. (And, they charged a few dollars per ticket, extra, for the privilege of this horrible start time, and longer trip.) I was informed after the fact, by Travelocity, that I should have contacted an airline within a day of being notified of unacceptable flight changes (and I'll do so in the future!), but this wasn't my highest priority in those few days. What's most irritating, however, is that not only did KLM somehow think that changing a trip duration from less than 5 hours to more than 11 hours was "reasonable", but that the final resolution of moving a flight from 2pm to 6am was all that was offered. I'd heard that KLM was a decent airline, and we'll find out for ourselves in September, but this customer experience makes it very unlikely that they'll get our business for any of our future travels.