KLM Royal Dutch Airlines

✅ Trip Verified |  Already second time within two months that KLM loses my baggage on the same route. I'm working offshore and I have no time to wait in hotel until my baggage will be found.

✅ Trip Verified | KLM got very bad. Must be one of the worst European airlines nowadays. Flown with them twice in the last 2 weeks. Old planes and always delayed, not great cabin crew neither. What has happened with KLM?

✅ Trip Verified | This airline was once a premium choice but in recent years the management has basically imploded. Flights get cancelled all time and rebooked to terrible options without notice. On one single trip, we were rebooked 5 times on inward and outward flights and only after writing angry messages were we offered a normal alternative to a new flight that included two 6 hours layovers, which was supposed to have none. No food vouchers offered, you have to force them to do everything and therefore force you to become an annoying passenger for the unfortunate ground personell. Last but not least, our last flight was delayed by two hours and the only offered option instead of our actual transfer flight was to stay at the airport for 10 hours, again no offers of food or lounge without going to the counter and waiting in line for an hour. What took the crown was that our automatically rebooked flights and human rebooked flights were all still in the system with no tickets reissued. That meant that we were unable to check in, unable to reserve seats, unable to get the seats we payed for and altogether made it impossible for the lady at the counter to understand what was going on without calling KLM directly. The only thing they cared about at the gate was upgrading passengers that wanted to pay extra. They all had priority over the bunch of people with no seats. Premium prices for budget service. Just do yourself a favour and pick any other airline.

✅ Trip Verified | The check process was a shambles - the bag drop system was broken down and the check in desks were moving incredibly slowly. Worst still, when we were finally loaded on the plane they advised us we would going nowhere for an hour as there were delays in Amsterdam. Why load the plane at all?

✅ Trip Verified | A wonderful experience. Their cabin crew help you with whatever was possible. On return the gate agent helped me to reschedule my flight in a way I got an entire day in Amsterdam.

Not Verified | Terrible app that crashes constantly and has incorrect info such as the flight gate, etc, was boarding my flight and I was told that I had to go to another line and wait to fill out "security" questions which I have never needed to do in any other flight, international or not and when I asked the clerk behind the counter they said "America needs to know where you'll be staying" I'm an American citizen, I'll be staying in my home I shouldn't have to be questioned on when/where I will be staying especially when I was never told before hand that this info would even be needed, terrible protocol, terrible food on board, overall an aggravating experience. I will never be using this airline nor will I ever recommend it.

Not Verified | We booked 4 tickets with KLM because the flight times were convenient and the airplanes new and I've never flown on a 787 before, so great. Outward bound leg was cancelled 24 hours before the flight because of mechanical difficulties of the plane GRZ-AMS, so we had to go via MUC on an old 340. The return leg was also changed which we only learned upon checking in exactly 24 hours before the flight. Now we have to go with Delta on an also old 777. When we wanted to choose our seats (as soon as the online check-in was open), there were no alternatives at all and we had to sit apart from our family members or pay 120 USD per pax for premium seats. Terrible experience, will avoid KLM at all costs from now on.

Not Verified | My wife and I recently (May 6, 2023) flew KLM from Split through Amsterdam to Atlanta to return home. My wife had a broken patella and a full leg cast so she could not fly economy. The flights attendants on both flights (KL 1946 & KL 621) worked to accommodate both her situation to be as comfortable as possible as well as to allow me to be fairly close to assist. I wish to commend all the crew for the assistance in this difficult situation.

✅ Trip Verified | KLM was my preferred airline before covid, now it is consistently my worst travel experience airline! After having completed so many surveys for KLM where they wanted to know how valued and special I felt as a customer, now they seem not to care any longer at all about their customers. I used to be a flying blue gold member, almost reached platinum and now I am still a silver member. Despite this, the way KLM now treats me every time I fly with them is worse than the cheapest of the airlines. Their staff do not appear to know or understand the applicable benefits for each of their membership levels. It clearly states on the website that silver flying blue members have priority check-in, baggage drop-off and boarding. However, every single time I go to any of those lanes I am told extremely rudely that I am not allowed to use either of these services. Even when I show them the current KLM flying blue website / the KLM App that clearly states that silver members have those benefits, I am told that it no longer applies. In February 2023 KLM left us stranded in Tanzania for 24 hours due to allegedly security threats. However, when going to the official Dutch foreign ministry advice for travelling no alerts were provided for the area we were in. After I finally returned home, I filed a claim to KLM for compensation which was denied with no explanations. Then I filed a claim for reimbursement of expenses (namely 1 extra day at the hotel and 1 extra day at Schiphol long term parking) and I only received a refund for the hotel. I asked at least 25 times to KLM via all the channels they have (email, website, KLM customer service support at Schiphol airport, Messenger, flying blue phone number) why I didn’t receive a refund for the parking expenses. After 3 months I am still awaiting for a reply that will obviously never come! Incredibly rude, utterly stupid and I would expect much more from an airline such as KLM. Unless I have no other options, I now choose to fly with other airlines and I know I am not alone in this.

✅ Trip Verified | Flew CPH-AMS-KGL with KLM 3rd May 2023 on B737-800 and A330-200 aircrafts, respectively. Ticket bought from Ticket.com and easily handled online on KLMs homepage. Check-in online with success, but it does not reduce check-in time in Airport, so it just wastes time. Luggage checked in the whole way and delivered perfectly in Kigali. Seat choice functions well and is free to Flying Blue (elite) card holders. As both flights became almost full, I had to change my seats accordingly; eventually I got a (5 cm only) more spacious “Economy Comfort” seat which almost reassembles “Premium Economy”, which is a class higher. On the short haul I picked a declinable exit seat and had the whole row to myself. Lounges in Copenhagen (Aviator, 2 choices) and in Amsterdam (4 choices) are both nice and provide excellent breakfast. They open as early as 5 am, which made use possible. In the KLM Lounge 52 in Amsterdam, there is a new hype with their extremely popular Mimosa drink (champagne with 25% orange juice, blended, not stirred). Full catering service onboard on both flights, even the short haul to Amsterdam. FAs were good and energetic, particularly on the short haul. On the long haul, however, some cabin crew tend to patronise the passengers. Onboard supplies are quite sparse, unless one pushes. Call buttons are only answered after long time waits. Long haul rendered 2 hot meal services, but the food is not good, apart from the starters (Mediterranean Mezze). I tried both main dishes offered at lunch and they were both disappointing. They offer hot and soft drinks but also Heineken and (cheap) wines onboard; however, the red wine is somehow good (Shiraz from South Africa). I brought along my own glasses as I refrain drinking from paper mugs. Cutlery is made of wood. IFE (only longhaul) is good; bring your own headset. Conclusion: Recommended. All flights on time. Value for money. As usual, luggage was handled correct. Catering is clearly subpar compared to other legacy carriers. Big advantage to be frequent flyer, especially elite, which allow for amble seat choice and fills you up in the lounges prior to be airborne.