KLM Royal Dutch Airlines customer review
A O'Brien (Ireland)
Amsterdam to Rio June 2013. First time traveling KLM and it was a very good experience. A hot meal served a couple of hours into the flight then mid-flight a hot snack was served. An hour prior to landing crew came around again with a choice of Ice Cream or Crisps. The presentation of the food looked a little bit cheap but the quality was good. Cabin crew were excellent. Every hour at least there were crew members in the cabin with a drinks tray offering water/juice etc. Inflight entertainment was good and the seat was comfortable. I would have no hesitation in using KLM again.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
KLM Royal Dutch Airlines customer review
Sander Huizinga (Netherlands)
AMS-BCN. Unfortunately the service on this flight consisted (as usual) of a cheese sandwich. Now I don't like cheese so I skipped it. Nevertheless the crew managed to give me an alternative: sandwich with meat. Very good! The only disappointing thing about this flight was the lack of TV screens throughout the plane.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
KLM Royal Dutch Airlines customer review
P J Trebuchet (United Arab Emirates)
DXB-AMS-CGN return flight. Chaotic check-in at DXB airport. My reservation reference had been lost and ground staff were unable to retrieve it. I had to go down to the KLM airport office and resolve it. Crown Lounge is pitiful no food service no quiet zone no showers. Sky Priority boarding has been not respected we were all mixed. Aircraft operated was an old tired Airbus 330-200 we were packed like sardines and the temperature was extremely hot with no individual air setting. Seats awfully cramped. IFE was not working and was never reset. Light remained off during all flights (a night flight) no earplugs nor eye mask available. Food was a tiny cheese sandwich as a snack after take off and a "delicious" breakfast with only one option served by the most inefficient and rude crew I've seen. Return flight was similar: same equipment same food same rude cabin crew. Worse still is Schiphol Terminal: unhelpful ground staff. No way to access to the lounge even with a premium economy ticket. AMS-CGN flight delayed.
Seat Type | Premium Economy |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
KLM Royal Dutch Airlines customer review
Shirley Turner (United Kingdom)
I travelled from Manchester to Montreal via Amsterdam I enjoyed both flights with KLM the service and flights were perfect can't say the same on the return leg with Air France will book with KLM next year for sure.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
KLM Royal Dutch Airlines customer review
Barbarsa van Egmond (United States)
23rd June we were flying from Amsterdam to Los Angeles. Plane left 1 hour late the captain tried to explain but the sound system was so bad you could not hear what he was saying. The food was pretty bad. Inflight entertainment was outdated. Most of the crew were not interested in cleaning up after you. The crew came by once to pick up your empty meal container and let you sit with cups etc for the rest of the flight. The movie selection was good. We have used KLM for many years to fly to Holland but this will be our last trip with them.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | N/A |
Food & Beverages | N/A |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
KLM Royal Dutch Airlines customer review
M Ellis (United Kingdom)
BHX-AMS-PEK return code share with China Air. Have flown many times with BA Virgin Lufthansa Air New Zealand etc and KLM was by far the worst especially the legs operated by their code share partner (not necessarily KLM's fault but when buying tickets through an airline you expect equivalent level of service throughout). Meals and refreshments were awful IFE most rudimentary and other passengers allowed to ignore safety rules such as cabin baggage limits and seat positions for takeoff and landing. Could not discourage using KLM strongly enough.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
KLM Royal Dutch Airlines customer review
Arne Haukeland (Brazil)
KL705 AMS-GIG on May 21. Very good crew who were very service minded. As always priority bag system doesn't work upon arrival but besides that everything works very well. Looking forward to when the new business class cabin comes.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
KLM Royal Dutch Airlines customer review
S Ptctan (Germany)
STR-AMS-JFK return. Planes were clean but seemed pretty old. Food was so-so selection of movies poor. Staff friendly. Be extra careful with KLMs terms and conditions absolutely no refund if flight cancelled in most classes! Even most LCCs handle this better.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
KLM Royal Dutch Airlines customer review
Michael Connaughton (United Kingdom)
Manchester - Amsterdam - Buenos Aires. Economy class. KLM were the cheapest and had the most convenient flight times. All flights more or less on time. Transfers at Schipol were effortless and smooth. In terms of inflight service I found it to be more than acceptable. Seat backs were a bit hard but overall 13+ hours in their seats did not feel unbearable at all. IFE was good but the outdated screens could do with an overhaul (777-200). I found the service to be good. The flight attendants were always visible and very attentive. They keep you well stocked up with food and drink during the flights. Yes attendants can be quite terse at times but this was mainly due to passengers ignoring the command to put their seatbelts on during times of turbulence. Elected to upgrade to Economy Comfort on EZE-AMS return leg in order to attempt up get some sleep and to be one of the first to disembark the plane due to a short connection time (45 minutes) and it was worth it. Overall my experience was good and I would fly with KLM on a long haul trip again.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
KLM Royal Dutch Airlines customer review
Youssef Ashraf (Canada)
AMS-DMM. The service is very nice always smiling and makes you feel comfortable. The only problems are the TV screens it is very old and the resolution is not that good but if you excluded that from your evaluation everything else is perfect.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |