KLM Royal Dutch Airlines

Not Verified | I have flown with KLM on many occasions, and I have to say their service is one of the best on my experience. I used Air France on the first leg of my flight and the service was night and day. I have to also praise the air hostess in KLM, always happy and willing to help.

✅ Trip Verified | First and foremost, the fact that KLM kicked us off our flight last minute is completely unacceptable. This is a blatant disregard for their customers' time and travel plans, and it's frankly inexcusable. And to make matters worse, they put us on a connecting flight on my birthday, which only added insult to injury. It's obvious that they have no regard for our personal needs or preferences. The fact that KLM Airlines can't even provide basic reliability and customer service is truly disappointing. It's difficult to imagine a more frustrating and inconvenient situation than having our travel plans disrupted at the last minute, especially when it comes to something as important as a birthday celebration. In conclusion, I would strongly advise against using KLM Airlines for any future travel needs. Their inability to deliver even the most basic level of service is a clear indication of their disregard for their customers. If you value your time and sanity, I suggest you steer clear of this airline at all costs. The reason for their rescheduling was due to them overbooking the aircraft which caused us to get kicked off and put on another flight.

✅ Trip Verified | My bag disappeared from their internal tracking system while under their control. It was found over a week later after I called about 20 times and still took multiple days to return to me. I had to buy several articles of clothing during this time. Every attempt I have made to receive compensation for this has been extremely inconvenient. First their website wouldn’t work for filling claims. Then I got hung up on twice trying to do it on the phone after having to go through a long phone tree and being transferred to an appropriate person. A couple times the phone tree got stuck in a loop where whatever I hit would be ignored and the menu would just repeat. Then after I filled a claim they canceled it because it had not been 21 days since my baggage was lost. This was not marked on their website. Then when I filed again they canceled that because I asked for compensation for damages goods in addition to purchases, saying they aren’t responsible for the damage because they weren’t the airline that they hired to send me my stuff after I changed locations. They never addressed the purchases I made while they still had my bag. Their system is unresponsive, and frustrating. It took weeks to get any reply.

Not Verified | Very helpful airline, not delayed at all. Cabin crew was nice but not talkative. Food and beverages was great. WIFI was poor. Seats clean, comfortable bathroom clean. Flight entertainment was good as well. Ground service was awesome. Definitely recommend this airline!

✅ Trip Verified | Having experienced the complete sham that Jetstar is, KLM was a welcome and pleasant reminder of what flying should be. Had minor issues with ticketing that were sorted out at the airport in BKK and then the flight was a totally different experience from the Jetstar flight 3 days earlier. Aircrew were simply superb. Attentive, caring and genuinely friendly. Food onboard was fine. Seating was quite comfortable.

Not Verified | KLM had promised to issue me with a flight credit for the price of my ticket for cancelled flight. After countless hours and back and forth, in the end I was given a flight credit in time. What I was given was not useable by me and efforts to request monetary benefit was not given. Extremely frustrating and won’t fly with them again after being a loyal customer for a decade. Goodbye to KLM

Not Verified | Direct flight was cancelled within 24 hours before departure. Alternative flight via Frankfurt was offered but almost 3 hours earlier than original and had to be at airport at 5 am. After complaining return flight was also cancelled. I do not know why. Got a refund that I did not ask for. Chat with KLM to reset return flight was refused. Had to book my own return tickets with extra costs. Pure misery, spend many hours due to faults of KLM. No contact possible.

✅ Trip Verified | My flight was delayed and I waited at the airport for 6 hours and paid 200$ for a taxi and 200$ for food. All things went in vain. Moreover, I booked the flight with 1 stop at Amsterdam but Then it was changed to 2 stops adding Dubai as another stop. I booked my taxi in India and already paid him. But then I have to cancel it and book a new one. I want compensation for the same. My wife and I faced so many issues during the journey as it started on a bad note. I never expected such poor service from KLM. When I travelled from India it was like this only. This is the second time with KLM and I am facing the same issue. I must say pathetic service by KLM.

Not Verified | My friend and I flew out from Manchester on Saturday 25th March to Amsterdam with connecting flight to Copenhagen. We couldn't fault anything. Clean and tidy airplane. Polite and friendly staff. Excellent flight there and back. I've flown with KLM a few times and believe there the best. Thank you

Not Verified |  The economy seats are extremely close together & the Wi-Fi did not work. My connecting flight was also cancelled without reasoning. I flew 8hrs from Chicago to Amsterdam to have my connecting flight cancelled an hour after arriving. My 7hr layover was supposed to be used for business, however, it turned into a panic experience trying to find an alternate route to my destination (Lagos, Nigeria). After going through two flight options with customer service, my 6hr connect turned into another 13hrs of flying from Amsterdam to Qatar to Lagos. Because I was in another country I wasn't to able to contact KLM via telephone, so all forms of communication had to be done via email (which was also bad due to the lack of internet connection). I ended up paying my phone carrier to make the calls to KLM. After 3 phone calls (calls kept getting disconnected), I still was not able to be compensated/accommodated for the cancelation, the missed business meeting (due to being stuck at the Amsterdam airport sorting things out), or the stress it caused. This was my first time ever flying KLM, and I promise not to ever fly with them again. I would not recommend this airline to anyone for any reason.