KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 968 reviews
7/10
4 star Skytrax Rating
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4/10

"no menu for Business class"

(Singapore)

Trip Verified | Singapore to Denpasar. I am a platinum member on Finnair and I have never encountered such awful service on an airline. I flew KLM a few times in the past (even this same route), and it was actually pretty good. I know this flight was different when the stewardess told me ‘We don’t do that in this route’. What they don’t do for this 2.5 hour flight, no blankets, no menu for Business class, no chocolate desert for business class, limited choices for food on business class (we were given one choice). It took them 20 mins to get me a cup of tea, and no choices of the tea bag. I could hear the flight attendants laughing and chatting in the galley. If KLM don’t intend to serve business class on this route don’t sell it as business class! Seats were OK, comfortable but lacking storage space and privacy. Entertainment system was very good and selection was amazing.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSingapore to Denpasar
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Next time another airline"

(Netherlands)

Trip Verified | San Jose to Amsterdam. Quality of the catering in the business class could not be worse. The dinner was served about 45 minutes after take-off, the whole dinner at the same time. There was nothing to choose. The food served was not suitable for me. Soup was not warm. The dessert was about the cheapest stuff, a very small vanilla pudding. Next time another airline.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSan Jose to Amsterdam
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"steady decline in quality"

(United Kingdom)

Not Verified | Birmingham to Sao Paulo via Amsterdam. I've been flying with KLM for about 10 years and have seen the steady decline in the quality of service. Last trip booked reminded me to leave KLM as a last resort from now on. Booked flights for me and my wife to Brazil. We chose the option with no checked luggage as we're only going for a week. Then I added one piece on top of tickets, for £60. All seemed fine, until they tell you after payment that the £60 was only for the return flight! Fair enough, so I ask to add one on the way out, and surprisingly I can't because it's a FlyBE / AirFrance flight. What kind of airline sells tickets for it's partner airlines but not luggage allowance? Thanks to that 'clever' service, we're bound to whatever they'll charge us at the airport. Next time, Lufthansa it is.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBirmingham to Sao Paulo via Amsterdam
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Overall really nice"

(Germany)

Trip Verified | I used KLM from Düsseldorf to Osaka via Amsterdam and on the return flight as well, it was my first time using this airline and i can only recommend it! The planes were punctual, the cabin crew very friendly, the food was ok (for plane food) and i had enough leg space. They have less shows to watch compared to Lufthansa (they have complete seasons instead of random episodes like KLM) but that didn't bother me that much. Overall really nice and i would definitely use it again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka to Düsseldorf via Amsterdam
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no customer service whatsoever"

(Canada)

Trip Verified | Dublin to Milan. I was extremely disappointed with my trip. The ground people were very nice, but the other staff or management I needed help from were extremely non-flexible, did not listen, and had no customer service whatsoever. This ruined my experience so much that I have to give a 1-star rating. I have never experienced something like this in my life. I will never fly with KLM Royal Dutch Airlines again. I was shocked by such a lack of customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Milan
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"A fantastic airline"

(United Kingdom)

Trip Verified | Newcastle to Amsterdam. A fantastic airline. Both flights on time, excellent food and beverage service despite only a 1 hour flight time and the most friendly and attentive cabin crew I've had looking after me in 100+ flights. A perfect service. I am taking a longer flight with this KLM next month from Newcastle to Miami via Amsterdam and Atlanta and it's something I'm really looking forward to. A quick word about that; We only had a 1hr 25m layover in Amsterdam which leaves little margin for error and could become a stressful situation with a young child especially as we were flying in on a smaller plane which parks up away from the terminal and requires a shuttle bus to the airport. I called KLM customer service and despite me not having a flexible ticket they have kindly allowed us to travel on an earlier flight meaning that we can now relax safe in the knowledge that we will definitely make our connection to Atlanta. Great customer service.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewcastle to Amsterdam
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no help was provided"

(United Kingdom)

Trip Verified | I was travelling with my wife and daughter 3 year old from Birmingham to Alicante via Amsterdam. The flight from BHX was late by more than 2 hours. And I was stranded at the airport with my 3 year old without any help. I called the customer care three times; the first two representatives were very rude but got no answer even after 30 min. The ground staff was horrible. They appeared at the gate only after 1 hr and were very unprofessional. The airline could have asked the ground staff to distribute some water bottles to the passengers at least. When I reached at Amsterdam airport, I have to run to the gate with my daughter in the lap for almost 20 minutes because the connection time was less 10 min. Again no help was provided by the ground staff. I was exhausted my back continued to ache for the next 2 days, our daughter was exhausted and my wife was tired. Our first 2 days of holiday in Spain was a complete waste. Also, our baggage was not on the same flight and got it delivered next day at 5 p.m..
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Alicante via Amsterdam
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"lovely couple of flights"

(United Kingdom)

Trip Verified | Helsinki to Vienna via Amsterdam. I had a lovely couple of flights on KLM. Booked Economy Comfort with slightly better legroom and recline. Cabins were a bit old, but perfectly decent. The crew were lovely, smiley and jokey, and for only £90 for both flights, this was perfectly decent, especially after factoring in the fact that you get complimentary food and drink, and we got 2 services on the flight. Overall lovely, happy and friendly flight and crew
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Vienna via Amsterdam
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"searching for the booking option"

(Austria)

Trip Verified | Ljubljana to Malaga via Amsterdam. I chose a flight, in the following steps they promise I can purchase check in baggage afterwards online but in reality I was searching for the online booking option for one hour and in the end called the company to hear that this was not possible! The woman on the telephone tells me that I have to buy the check in baggage on the airport counter on my day of check in. Worst is that she can't even cant even tell me how much this will more or less cost!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLjubljana to Malaga via Amsterdam
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"definitely fly KLM again"

(Israel)

Not Verified | Our family of 9 flew Jakarta to Tel Aviv via Amsterdam and back. Usually for this route we take Turkish Airlines but as we are not happy with Turkish lately, we chose to fly KLM. We are quite satisfied with the service KLM has given us. We were all seated together on each leg, cabin crew were funny and friendly, we were given our kosher meals and the layover in Amsterdam was easy. Also all of our bags came with us on time in Tel Aviv and Jakarta. Only on the return leg Amsterdam to Jakarta (this flight stops in Kuala Lumpur) my IFE screen stopped working. But that wasn't a big deal for me. We will definitely fly KLM again for our future trips to Israel.
AircraftBoeing 737-900 / B777-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTel Aviv to Jakarta via Amsterdam
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes