KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
7/10

"transported us from A to B"

(Netherlands)

Verified Review | KLM short-haul Cityhopper flight, from Amsterdam to Bergen. We checked-in via the KLM app and received pre-booked seats in Economy Comfort. These are the rows behind business class and offer more leg space, the service is just standard economy. These seats are bookable free of charge for Flying Blue Elite cardholders. Luggage drop off via the Skypriority entrance was fast and efficient and the lines for security check were shorter than the other lines. Breakfast choices in the KLM Crown lounge are 365 days/year the same, but OK. Boarding smooth, Skypriority was enforced. When boarding was completed the aircraft remained at the gate for 10 more minutes allowing them to load the last transfer luggage, making sure that all passengers arrived in Bergen with their luggage. Cabin service consisted of a sandwich with coffee and a 2nd drink. All in all nothing special, KLM transported us from A to B and this is what we expected them to do.
AircraftEmbraer 190
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to BGO
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"an incompetent airline"

(Philippines)

Verified Review | Our flight was delayed from Paris to Amsterdam, and when we arrived in Amsterdam, our connecting flight to Manila had, us so we had to spend an extra night in Amsterdam. The customer assistant made a comment that we should have just taken an earlier flight if we had an important thing to do the next day. How unsympathetic! Then we were told to get a voucher for the hotel where we would be staying at and had to wait for a shuttle in the cold which took almost an hour. When we arrived at the hotel, we found out that it was under renovation and didn't even have the proper amenities for a hotel. To make things even worse, when we arrived in Manila, 1 of our checked in bags was missing! Such an incompetent airline! I will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCDG to MNL via AMS
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"food selection has deteriorated"

(United Kingdom)

London to Hong Kong via Amsterdam. I was happy with having a seat both directions on the upper deck in general the service was friendly and efficient. The food selection has deteriorated. Far too much attention to Chinese options because of the Asia focus. As an example the return journey had beef on three places within the menu. No specific choice for vegetarians The Chinese meals were formulated in small narrow dishes which left you feeling empty. There has definitely been a cutback in the quantity of food provided. Unless this changes then we will turn to another airline. I am always advocating KLM but not with this radical menu options.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to HKG via AMS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"onboard service pretty poor"

(United Kingdom)

San Paulo to Manchester via Amsterdam. The Boeing 777-200 was the new KLM business class. Still light years away from many modern airline business class seating (CX/EK/EY etc). However, the seat is much better than the previous KLM product and the headset even plugs in at shoulder level, rather than low down in a corner. Marginally improved personal space than the old style. Onboard service pretty poor, food and drink limited. Hot towels were cold, Hot rolls were cold, even the coffee was cold. Many items missing from meal tray. Food trolley prepared far too much in advance of service. Given that the service outbound was fantastic, this inbound leg to AMS has very disappointing. The "new" amenity pack was still basic, but contents are of poorer quality than the old. The socks already unravelling & the toothbrush bristles fell apart when used. Hardly premium product for premium class. The crew on the short flight to Manchester were friendly and helpful for the short connecting flight.
AircraftBoeing 777-200 / 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGRU to MAN via AMS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"the worst business class seat"

(United Kingdom)

Manchester to Lima via Amsterdam with KLM. Very friendly cabin crew on both legs. Old style business class seat on the Boeing 777-300, which is probably the worst business class seat I have used for many years. Truly uncomfortable. The headset socket is in the most awkward position, where you have to kneel on the floor to insert it. The amenity pack is very basic with socks, eyeshade, ear plug and toothbrush. Food was OK, but could not fault the very attentive service. Inbetween meal snack availability pretty basic too. Both flights on time. For longhaul the seat was diabolical. Hardly any personal space.
AircraftBoeing 737-800 / 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMAN to LIM via AMS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cheapest business class ever"

(Hong Kong)

Verified Review | Little do people know that on this particular route from Singapore to Bali (vice versa), KLM offers just about the cheapest business class ever! I had little expectation of the standard and service, I was pleasantly surprised and reassured that all is good with them. Cabin crew were very friendly and spoke fluent English, seats are angle flat which is perfectly fine for a 2 hour flight. Meals and drinks are plenty and of good quality. Inflight entertainment is great too, very impressed with the extensive CD library. The finishing touch was the souvenir BOLS alcohol filled little Blue Dutch ceramics houses for every J class passenger. This flight gives me confidence of flying with them in future from Asia to Europe.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSIN to DPS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"stuck eating a vegetarian meal"

(United States)

Verified Review | Vancouver to Tel Aviv via Amsterdam. Was very disappointed when they were bringing out the dinner. After serving only three rows, then got to me and they tell me that they ran out of the "meat meals" - only vegetarian! How does that happen? That means that half the aircraft didn't get the meal they wanted and got stuck eating a vegetarian meal that was absolutely sub par! Bland and just nasty. I really don't understand how a airline can stiff half the aircraft's passengers with one of the most importent parts of the flight, the food. It makes people calm after they eat what they are meant to eat. I was steaming mad, no compensation was offered in any way.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYVR to TLV via AMS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"feel respected and appreciated"

(Hong Kong)

Verified Review | It was such a joy to realize that Bali to Singapore has a KLM route and that business class is so affordable. Captain walked through the business class cabin, looked a little tired and dour, but thought nothing of it. The replacement crew for the Singapore to Amsterdam leg was seated in business class with us, creating a sense of calm and well-resourced and relaxed crew. Seats are the new World Business Class with full flat bed. I didn't use that feature, but definitely clicked it down to about 60 degrees to rest after my third glass of wine. The cabin amenities are great. Good food. Wine selection is incredible. I chose an Argentinian red that really kept its spice at 35,000 feet. Weather looked like we should expect quite a few bumps, but we emerged from 10,000 climbing out of Bali and captain immediately took off the seat belt sign and we cruised along quite smoothly and silky for most of the two hours of level flight. There was one moment of lightning and big hammer tops, but captain and first officer artfully wiggled around them picked up speed and got us into Singapore 35 minutes ahead of schedule. Cockpit messages were brief and not very informative, but that's okay. Professional and cool and was happy that they were clear and gave all the details about arrival and weather. For the most part this is just a lovely luxury shuttle from Bali to Singapore. I felt relaxed, calm and really satisfied with the service. I've used it three times since I learned about this route. Something about being in those big blue planes makes you feel respected and appreciated. Cabin crew was great and ratio of passenger to flight attendant was good. Each member smiled and paid attention to my needs and gave me one of those little houses they give to each passenger. I will continue to fly and I have even signed up to their frequent flyer program, Flying Blue.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDPS to SIN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent customer service "

(United Kingdom)

Leeds to Kuala Lumpur via Amsterdam return, and a very good experience with KLM. We experienced very good customer service from the KLM social media team who resolved an issue with a inexplicable change to our inbound flight very quickly, and they were extremely responsive and helpful. The outbound flight was very good - we found there was more leg room than on a lot of flights. The entertainment was excellent with latest movie releases and good TV system. The staff were efficient and food was fine. With our inbound flight, we received an email 24 hours before the scheduled flight time stating that our flight from KL to Amsterdam was delayed by 4 hours - meaning departing at 0320 and missing our connecting flight from Amsterdam to Leeds - not good. The email stated nothing about what KLM were going to do about this, so we immediately phoned the customer service team. The lady we spoke to very quickly made alternative arrangements for us - by booking us on a completely different flight with Malaysia Airlines to London and then BA from London to Leeds - this solution meant departing at the same time as the original booked flight, and getting back to Leeds slightly earlier than with the original booking - so we were delighted with this solution and the way it was arranged so promptly, with email confirmation coming through straight away. Our only gripe is that fact that the original email was lacking in information and we had to call the customer services team rather than them proactively communicating the alternative option to us. All in all I was impressed with the quality of the outbound KLM flight and the excellent customer service received at various points throughout our experience with this airline.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLBA to KUL via AMS
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"disappointed by old business class"

(Thailand)

Verified Review | Bangkok to Amsterdam on a Boeing 777-300, very disappointed by the old business class, quite crowded, and by the lack of honesty of KLM. When you book your trip, the plane type is indicated with a hyper-link, which brings you to their new 2-2-2 business class, whereas the one actually flown is 2-3-2. Entertainment system is good, but you need excellent eyes to be able to read what is on the screen from your seat. Food was excellent, service attentive, choice of wines decent if not overwhelming (the surprise being a Dutch white wine). Boarding and deplaning were fast and efficient and on-time
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBKK to GVA via AMS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes