KLM Royal Dutch Airlines

This was my first time flying KLM. The flight attendants for the four segments I flew were friendly and professional. They served a small snack and drink for a 50 min flight between BHX and AMS as well as AMS and ZRH. They offered wine and beer as well. Certainly better than what BA offers. Good job KLM. Keep it up.

✅ Verified Review | Flew KLM from Amsterdam to Montreal and this was one of the most pleasant services I have experienced. Even though the plane is not even two years old (and therefore very clean/crisp), this aircraft still features the old world business class. Since this was a daytime flight this is ok. The service on board was simply spectacular. KLM has invested a lot in the 'be my guest' program, to refocus staff attention on the well being of the customers anfd this is clearly paying of. After the meal service, slept for the remainder of the flight. The Delft blue houses are a unique gift, that adds a pleasant souvenir. Even though we left Schiphol about 45 minutes late. The captain made it up and ensured an on time arrival. I can recommend KLM to anyone.

Amsterdam to Los Angeles. It was my first time with KLM, and overall, my experience was just ok. The general feel of the airplane was that it needs to be updated. The food was ok, the seat and leg room were ok (although the reclining seat was clunky and didn't work very well), the staff was great, but the entertainment part was definitely behind, and there were no plugs for smart phones or computers. First, they didn't provide ear buds. I came prepared and had my own. Even if you have your own, you need to ask for an adapter, precisely because of the age of their entertainment system. Their entertainment system is old (think probably from the early 90s). The colors on the screen were awful and you could barely see anything. I skipped all the major blockbusters in the selection, because watching them in such poor conditions would be ridiculous. The choice of movies was ok, but quite average compared to other modern airlines. On top of all that, my unit was not working properly for the whole beginning of the trip, and because of that, the call button for the staff was also not working. Eventually, I was able to grab someone from the staff and they had to reset the unit. All this to say that, although I would still be ok recommending the airline, it would be with some serious reserves. In an age when connectivity and entertainment have become such important things on a trip, they can ruin a whole part of your journey if they don't live up to modern standards.

✅ Verified Review | I flew from Southampton to Amsterdam with KLM on a Fokker 70. We left and arrived on time and the aircraft was full. The Fokker 70 despite its age is a very good aircraft for these short routes, the seats are fine with good leg room. Served cake and drinks on this 55 minute leg. Crew good.

✅ Verified Review | Flew KLM from Dubai to New York JFK via Amsterdam. Check in was smooth and easy and departure was early. On board, we we were served a snack and prior to arrival in Amsterdam, a hot breakfast. Surprisingly, from AMS to JFK, the inflight entertainment system did not work at all. Two people seated next to me, I was in 29H, left. The cabin crew tried a few times to fix the issue but it was not solved. Thus, for the entire duration of the trip, I was without entertainment. I was told by an flight crew that she would come see me and document the issue. This did not happen at all. There was more legroom on the 747 compared to the 777 from DXB to AMS.

Osaka to Brussels via Amsterdam with KLM. Kudos to this airline for being so efficient and helpful. The Boeing 787-9 on KL868 was a treat. Nothing can beat the 1-2-1 seating. I was seated in 1K and my wife in 2K. Service was the best that you could imagine. What stunned me was that the lavatories were decorated in the Delft Blue House wallpaper which I think was a wonderful idea. An old B77W on the way back on KL867. However, this flight did not disappoint us because the service was better than on the leg coming in. And what a coincidence. Our chief purser was the same charming gentlemen as one week again. He remembered us and chit chatted with out during the flight. I love the Dutch service and Dutch hospitality provided to us. We will definitely travel KLM when we are going to Europe again.

Flew KLM from Amsterdam to Taïpei. The B777 cabin was new and very well suited for a long-haul flight. I particularly enjoyed the inflight entertainment system, that was efficient with great choice of movies, music and games. Lot of languages were available, that's a good point. The seat was comfortable, but I noticed that there was no footrest. The inflight service was complete, with the crew serving short drinks and refreshing towels before to serve the diner (that always comes a long time after take-off on long-haul flights). Hot bread was also a good point. The only thing that I missed on this flight was the crews smile. Apart from a very nice steward, the whole crew were helpful but not jovial. I did not get any smiles.

✅ Verified Review | Flew from Cardiff to Beijing via Amsterdam with KLM. Left Cardiff at 10:25 arrived Amsterdam on time at 12:45. Good flight, plane (Fokker 70) was comfortable, coffee and a small snack served, aircraft clean and cabin staff very good. Long layover at Amsterdam, nearly 5 hours for flight to Beijing, flight to Beijing (Boeing 747-400 mixed configuration) left on time, again plane was clean and tidy, two meals during the flight which I really enjoyed, seats were comfortable, watched a film on the video screen to pass the time, toilets were clean and tidy and the cabin crew were wonderful. The rest of the travel from Beijing to Beihai was with China Southern Airlines who are partners to KLM on this route and again there were no problems their planes were clean and tidy, food was good and some of the cabin crew spoke English. I was very happy with the flights and the service was to me of a very high order and I will certainly fly with them again, I have flown with KLM - China Southern 3 times now and will continue to do so in the future.

✅ Verified Review | Flew Schiphol to Jakarta. KLM were the cheapest and had the most convenient flight times. All flights on time. Boarding and luggage dropoff at Schipol were effortless and smooth. In terms of inflight service I found it to be more than acceptable. Seat backs were good and overall 12+ hours in their seats did not feel unbearable at all. IFE was up to date. No complaints about the IFE. The flight attendants were always visible and very attentive. They keep you well stocked up with food and drink during the flights. Overall my experience was good and I would fly with KLM on a long haul trip again.

Both flights with KLM (Toronto - Amsterdam and Amsterdam - Shanghai) were on time and the lay-flat seats were comfortable, especially on the Amsterdam-Shanghai route where I enjoyed the single seat 1A, the best one on B747. The crew was courteous, but the food was mediocre and the amenities kit very basic (socks, eye cover, toothbrush, comb) even when compared to their close Skyteam partners (AF and AZ). Overall a positive experience, but best described as business basic.