KLM Royal Dutch Airlines

✅ Verified Review | This was our first time traveling with KLM and it was a huge disappointment. I traveled with a second person and we bought our tickets a month before the date. We started at Baltimore and got assigned seats for our Baltimore to New JFK flight as well as the flight from New York JFK to Amsterdam. When we landed in Amsterdam for our travel to Stockholm we were told that we weren't guaranteed a ticket and that we had to fly standby. This made no sense because we had bought our tickets a month ago and because we checked in to all our flights more than 24 hours before the flight to Stockholm. After much drama and waiting, we ended up getting seats but not sitting together. After more than 24 hours of travel and hundreds of dollars spent on these tickets it was a huge disappointment to not be able to sit next to my partner. We definitely were not the last ones to buy the tickets or to check in at the airport. The staff didn't have a good explanation and while they were friendly and courteous I am not inclined to fly with this airline again due to their incompetent way of assigning seats. This was too stressful and there are dozens of other airlines to choose from. In summary I felt cheated - I did not get what I paid for when traveling with KLM.

✅ Verified Review | I bought a ticket for my business trip to the Netherlands from Athens with this airline, because it was the only available option. It is the first time I flew this airline. The tickets were not cheap and I was shocked to learn later that my ATH-AMS-ATH flight did not include checked baggage allowance. So I had to pack for cabin luggage. KLM is normal, good airline, but I was expecting more from this airline. For example, the meal service was only a small sandwich. I would use it again, but not as my first preference.

✅ Verified Review | Amsterdam to Athens. Check in was efficient, boarding well organized. this aircraft had two rows of business seat, with the middle seat blocked (making 8 in total), although a standard economy seat the seat pitch is extended and the recline is better. The flight itself was on-time and smooth, the updates from the flight deck only that was necessary. The inflight service was personal and abundant, they went the extra mile to make the service worth remembering. Catering was above expectation: drinks, a three course hot meal served on one tray and coffee and digestive. Drinks topped up regularly. After arrival our Priority tagged bags where swiftly delivered. All in all a good experience.

Dusseldorf to Amsterdam - a short flight with KLM. Food was good and services were as expected good. In 40 minutes we took off, had breakfast and landed at Amsterdam. Cabin attendants were polite and did a good job. Nice and fresh plane, definitely worth the money. It's hard to say a lot about a short flight but I again was very satisfied with KLM and choose them for my next flights.

Amsterdam to Los Angeles and I always love to fly with KLM. Always great service, food is good and a great amount of available beverages. The Boeing 747 in KLM's fleet are old, you can see it in the entertainment system, but the movies and series they offer are great. Overall a great experience.

✅ Verified Review | I used to avoid KLM - the planes were old, the service poor, Schipol is a zoo and while not bad there were usually plenty of better choices. This time I was flying from Muscat to Amsterdam with my dog and this was the cheapest routing. I was amazed, everything was transformed - the service was excellent, the seats reasonably comfortable (in economy so all things are relative), the entertainment system was good and the food was OK. Schipol is still a zoo but it is much better organized now too.

✅ Verified Review | Berlin to Mexico City via Amsterdam. I have always got great reviews from this airline so I was expecting the same for this flight. Schiphol airport is a great piece of engineering/architecture. Onboard attention was great, I told my steward that neither of the sound jacks were working , immediately he knew how to solve it and gave me an adapter, it seems that they have this problem because most jacks are already worn out. The entertainment system was horrible, the remote control was aside of my legs and with a really small seat every time I moved a little I unintended pushed a button. The system could not resume to the point in the movie I was at, instead i had to 4x 15 minutes to get to the scene I was watching. The space is incredibly limited, trust me, I have always flown Economy and have previous experience with trans continental flights but I had never felt so cramped in a seat. The only way I will fly KLM again is to at least ensure the aircraft is newer.

✅ Verified Review | Flew from Amsterdam to Berlin. Despite the fact that this was a small airplane and we were seated in one of the last rows this was a nice flight. The seats are very ergonomic and give some extra room even for tall people like me. The service was provided with a smile and the sandwiches where probably some of the best I have had on a short flight like this. Well done, KLM.

✅ Verified Review | Xiamen to Amsterdam was an excellent flight (KL 884) on 27th May 2016. The flight was operated by a new Boeing 787-9 (PH-BHE). We were personally greeted by the captain who told us that we would get a delay due to air traffic control. But although we left about half an hour later than scheduled, we arrived in time at Amsterdam. The service on board was great and efficient, cabin crew was very friendly and professional. The food was good, the business class seat comfort in the reverse herringbone seat is perfect for sitting, working and sleeping. The only thing which I didn't like was the airbag in the seat belt. It takes a lot of space and it is not fine for sleeping. But nevertheless, this was a very pleasant flight.

✅ Verified Review | Lima to Helsinki via Amsterdam. I flew out with Air France to Lima and all went okay the plane was nice, staff and food were great. On my way back I had KLM, it was a 12h flight from Lima to Amsterdam. Firstly, I didn't find earphones on my seat so I went to ask for them. The steward rudely replied that they will only hand these out when we are in the air. I enquired why and he said that in business and first they are on the seats and I'm flying in economy where they are never given out prior to departure. Weird that I have always had them before waiting for me (so did their sister air France). The worst aspect was the seat. Absolutely no leg space. I have rather average legs for a female and there wasn't enough space for them. And the seat did not recline. I fly on a weekly basis and annually board long haul flights multiple times and have never experienced such discomfort on a plane. Worst of all, upon reviewing the flight the reply to the complaint was to imply that passengers in economy get what they deserve when they don't upgrade to a better class. Unbelievable. At least own it KLM and apologize. Otherwise: boarding arrangements were terrible. Passengers were made to queue for an hour plus. Service on board was good though and plenty of food was offered.