"very cramped and a little outdated"
11 reviews Stepan Hrobar (Austria)
✅ Verified Review | Flying KLM from Taipei to Amsterdam. The original flight scheduled for September 27 was cancelled because of typhoon hitting Taiwan, but KLM informed us even the day before (they cancelled the AMS-TPE flight as well) and they sent us new boarding documents immediately. As our schedule has been postponed for 24 hours, I contacted the KLM support via Facebook, which was very effective and friendly option of customer care, they even offered us another flight on the original day of departure with China Airlines, but we chose to stick to the original rebooked flight mostly because of the typhoon (the CI finally departed with a huge delay). The Facebook support also helped us arrange the seats we wanted to, very good way to communicate with customer! The flight itself was just OK. Their B777-300ER in the original configuration (no new economy class) feels very cramped and a little outdated, the seats are not very comfortable, IFE has a great selection of movies, but is very slow and only controllable via remote (which sometimes did not work properly). We paid a little extra to get the coupled seats in the rear of the cabin, and it was definitely worth it, but still for a 13 hour flight it wasn't ideal. Food was good, quite lot of fresh fruit and vegetables. But what made the flight awesome was the crew, they were just great. Smiling from the beginning to the end. After a small chat with us when they found out this was our honeymoon, they came with a glass of champagne for us and and a card, what a beutiful experience! So overall very positive, KLM's customer care is great, just watch out for aircraft type, because this B777 definitely isn't the most comfortable option.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | TPE to AMS |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"subsequently excused themselves"
Deborah Renay (Belgium)
Our first experience with KLM was certainly not optimal, but they have their subsequently excused themselves. Hopefully this was a one-off less pleasant experience. We left with KLM from Brussels to Amsterdam Schiphol to switch to another KLM flight to Bangkok. At our first flight was already wrong: technical problem with the brakes, impossible to leave. After an hour delay we left, and we find out onboard the plane that just connections after 18h (we left at 17:45) were possible. We finally came to Amsterdam to 17h15, where we walked fast with the whole family (traveling with two children) to be told at the gate that we were rebooked via Kuala Lumpur. First of all, we have never asked this but eventually I assume KLM does this only with good intentions. Yet when we were at the gate with children and luggage, the plane was still there, and more people were still boarding and we were not allowed on the plane! KLM decided us to book via Kuala Lumpur to Bangkok, adding a lot of time to our booked journey. The reaction of the staff on the spot was not friendly at all. Eventually, we have to abide by their decision, we were not allowed on the flight, so we went back to the KLM information counter. There they confirmed we had an extra few hours waiting to catch the flight to Kuala Lumpur. When you take such a long journey with children and you book in advance your seats on the plane, we then discovered that we could not sit together as a group of 4, but the staff was able to keep us places 2-2 adjacant in the middle row with 4 seats and 2 seats next to us free so that we would have more space . How do you explain to me that we cannot sit side by side with 4 seats, but with two and two empty seats?Leaving Kuala Lumpur again a technical fault with our plane to Bangkok, again more than 30min delay. Finally arrived in Bangkok over 8hrs later than planned. Booked taxi had gone, extra costs, and less travel enjoyment. Once at home we reported in writing to KLM, who provided an immediate apology and compensation to help mitigate the negative experience. The positive must certainly be said!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | BKK to AMS |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Seats quite comfortable"
19 reviews Sukana Ajaputra (Indonesia)
✅ Verified Review | This was my first time flying with KLM from Kuala Lumpur to Jakarta. The air fare was reasonable if compared with Garuda or MAS. Boarding was fast and easy. Seats quite comfortable. IFE was great with updated content. Arrived 10 minutes early. However the food was mediocre. I believe a hot meal or supper will be more appropriate.
Type Of Traveller | Family Leisure |
Seat Type | First Class |
Route | KUL to CGK |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"inflight service average"
L Chan (Malaysia)
✅ Verified Review | Kuala Lumpur to Berlin via Amsterdam. Inflight service average. Attendants not that friendly. Food as expected for economy but the omelette for breakfast was dry and a little tasteless, and coffee seemed very low quality. Please supply milk instead of powdered creamer. Entertainment options acceptable. Easy to check-in online. No problems there. Premium economy seat had great legroom and recline. But you have to share the underseat space with the person next to you. So that is annoying. Who gets to put their bag there? I would use them again if the price was right.
Aircraft | Boeing 777 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | KUL to TXL via AMS |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very friendly and efficient staff"
H Huurnink (Netherlands)
This trip to South Africa was our honeymoon and KLM played a very big role in making this a very special trip. Besides the clean cabin, very friendly and efficient staff and good food we got champagne and a nice friendly chat on the way to Johannesburg. On the flight back flight attendants asked us how our trip was. Flights were very good and on time / ahead of schedule. Highly recommended.
Aircraft | Boeing 777-200ER |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | AMS to JNB via CPT |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"worst flying experiences"
A Hertz (United Kingdom)
London to Istanbul via Amsterdam. One of the worst flying experiences I have bad. The staff at Heathrow were very rude, the ticket was sold without making it clear there was no luggage allowance so we had to pay extra. They had only two staff at the airport so we had to queue for a long time to get this done. The plane was delayed by 3 hours so we lost the connection. KLM also lost the luggage (which we had to pay more for!) In all I found their staff to be extremely rude, the service on the aircraft was appalling and they are unable to fly even 100 miles without having a several hour delay.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | LHR to IST via AMS |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"overall good value for the money"
4 reviews J Ludewig (Germany)
✅ Verified Review | Amsterdam to Los Angeles. Due to better pricing I used a Delta ticket to LAX, which gave me the inbound flight on KLM and outbound on Air France. KLM was great service, a good seat you can sleep on, good IFE and good food. No delays, nice lounge at AMS, efficient boarding, so overall good value for the money.
Aircraft | Boeing 747 |
Type Of Traveller | Business |
Seat Type | First Class |
Route | FRA to LAX via AMS |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"excellent boarding and flight"
51 reviews Stefan Vetter (Switzerland)
✅ Verified Review | Zurich to Amsterdam. Swift checkin at ZRH Checkin 2, excellent boarding and flight. Had 12F seat with double legroom, due to the fact that the seat directly at the emergency exit is missing. Only point to criticize was the plane piece of cake they were serving on a flight during lunch time. For me something salty would have been more adequate.
Aircraft | Boeing 737-700 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | ZRH to AMS |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"comfort seats ... a joke"
Nicola Painter (New Zealand)
✅ Verified Review | We have flown KLM twice, from Singapore to Bali return. We paid extra for comfort seats, but what a joke. The seats were offset so my tv screen was halfway between mine and the next seat (I was window). My husband was middle. The aisle seat had an armrest tv and tray because there were only 2 seats infront of us. My husbands tv was overlapping her space and his tray hit hers. More importantly, her tv totally blocked the row. It was a nightmare. On the 13th we flew back. Had paid extra for comfort and were seated several rows back, so didnt get them. Never again.
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | DPS to SIN |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"plenty of seat space"
David Starkie (United Kingdom)
Manchester to Johannesburg via Amsterdam. Excellent flight and service on both legs, good food and snacks served with additions if required. Both legs on time. Plenty of seat space and leg room in economy. Although the 3x4x3 layout of seats means if you choose a window seat it is difficult to move during the flight and disturbs the other two seats. Problem retrieving my bag was dealt with efficiently although this was not due to KLM but a passenger collecting the wrong bag.
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | MAN to JNB via AMS |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |