KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
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10/10

"best part were the staff"

(Poland)

Verified Review | I flew with KLM from Warsaw to New York via Amsterdam. It was my third year in a row when I have chosen KLM on my way to the US. Flights WAW-AMS-WAW on board 737-800 and 700. Aircraft were clean, snack and sandwich were served, quick flights, crew ok. Both flights on time. AMS-JFK-AMS. Both flights aboard B777-200ER. Aircraft were clean with very nice interior. Seat comfortable with personal IFE. Good choice of movies and music. You can use IFE on by touching the screen, the remote is not provided. Food was fine but last year it was a bit better I think. Alcoholic beverages available for free which is a great thing. The best part of the flights were the staff. Everyone was very helpful and polite. They were always smiled with personal attitude to each passenger. The most professional service I have ever seen on both flights. Always someone was present at the galley to help and serve passengers. They really made me feel comfortable and atmosphere was good. The staff behavior and kindness was the best part of my flights and because of this professionalism I will definitely choose KLM on my next trip.
AircraftBoeing 777-200ER / 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWAW to JFK via AMS
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"KLM have got it right"

(United Kingdom)

This was the best experience of travelling long haul economy class. The aircraft's were clean and comfortable but what made the experience enjoyable was the cabin crew and their wonderful service. They were friendly warm and delightful. Nothing was too much trouble and they were very visible throughout the flight offering water and soft drinks to combat dehydration. Our flight attendant was delightful. KLM have got it right. I had never flown with them before but they will now be my first choice whenever possible.
AircraftBoeing 777-300 ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAN to BKK via AMS
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very cramped and a little outdated"

(Austria)

Verified Review | Flying KLM from Taipei to Amsterdam. The original flight scheduled for September 27 was cancelled because of typhoon hitting Taiwan, but KLM informed us even the day before (they cancelled the AMS-TPE flight as well) and they sent us new boarding documents immediately. As our schedule has been postponed for 24 hours, I contacted the KLM support via Facebook, which was very effective and friendly option of customer care, they even offered us another flight on the original day of departure with China Airlines, but we chose to stick to the original rebooked flight mostly because of the typhoon (the CI finally departed with a huge delay). The Facebook support also helped us arrange the seats we wanted to, very good way to communicate with customer! The flight itself was just OK. Their B777-300ER in the original configuration (no new economy class) feels very cramped and a little outdated, the seats are not very comfortable, IFE has a great selection of movies, but is very slow and only controllable via remote (which sometimes did not work properly). We paid a little extra to get the coupled seats in the rear of the cabin, and it was definitely worth it, but still for a 13 hour flight it wasn't ideal. Food was good, quite lot of fresh fruit and vegetables. But what made the flight awesome was the crew, they were just great. Smiling from the beginning to the end. After a small chat with us when they found out this was our honeymoon, they came with a glass of champagne for us and and a card, what a beutiful experience! So overall very positive, KLM's customer care is great, just watch out for aircraft type, because this B777 definitely isn't the most comfortable option.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTPE to AMS
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"subsequently excused themselves"

(Belgium)

Our first experience with KLM was certainly not optimal, but they have their subsequently excused themselves. Hopefully this was a one-off less pleasant experience. We left with KLM from Brussels to Amsterdam Schiphol to switch to another KLM flight to Bangkok. At our first flight was already wrong: technical problem with the brakes, impossible to leave. After an hour delay we left, and we find out onboard the plane that just connections after 18h (we left at 17:45) were possible. We finally came to Amsterdam to 17h15, where we walked fast with the whole family (traveling with two children) to be told at the gate that we were rebooked via Kuala Lumpur. First of all, we have never asked this but eventually I assume KLM does this only with good intentions. Yet when we were at the gate with children and luggage, the plane was still there, and more people were still boarding and we were not allowed on the plane! KLM decided us to book via Kuala Lumpur to Bangkok, adding a lot of time to our booked journey. The reaction of the staff on the spot was not friendly at all. Eventually, we have to abide by their decision, we were not allowed on the flight, so we went back to the KLM information counter. There they confirmed we had an extra few hours waiting to catch the flight to Kuala Lumpur. When you take such a long journey with children and you book in advance your seats on the plane, we then discovered that we could not sit together as a group of 4, but the staff was able to keep us places 2-2 adjacant in the middle row with 4 seats and 2 seats next to us free so that we would have more space . How do you explain to me that we cannot sit side by side with 4 seats, but with two and two empty seats?Leaving Kuala Lumpur again a technical fault with our plane to Bangkok, again more than 30min delay. Finally arrived in Bangkok over 8hrs later than planned. Booked taxi had gone, extra costs, and less travel enjoyment. Once at home we reported in writing to KLM, who provided an immediate apology and compensation to help mitigate the negative experience. The positive must certainly be said!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBKK to AMS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Seats quite comfortable"

(Indonesia)

Verified Review | This was my first time flying with KLM from Kuala Lumpur to Jakarta. The air fare was reasonable if compared with Garuda or MAS. Boarding was fast and easy. Seats quite comfortable. IFE was great with updated content. Arrived 10 minutes early. However the food was mediocre. I believe a hot meal or supper will be more appropriate.
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteKUL to CGK
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"inflight service average"

(Malaysia)

Verified Review | Kuala Lumpur to Berlin via Amsterdam. Inflight service average. Attendants not that friendly. Food as expected for economy but the omelette for breakfast was dry and a little tasteless, and coffee seemed very low quality. Please supply milk instead of powdered creamer. Entertainment options acceptable. Easy to check-in online. No problems there. Premium economy seat had great legroom and recline. But you have to share the underseat space with the person next to you. So that is annoying. Who gets to put their bag there? I would use them again if the price was right.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypePremium Economy
RouteKUL to TXL via AMS
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very friendly and efficient staff"

(Netherlands)

This trip to South Africa was our honeymoon and KLM played a very big role in making this a very special trip. Besides the clean cabin, very friendly and efficient staff and good food we got champagne and a nice friendly chat on the way to Johannesburg. On the flight back flight attendants asked us how our trip was. Flights were very good and on time / ahead of schedule. Highly recommended.
AircraftBoeing 777-200ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to JNB via CPT
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst flying experiences"

(United Kingdom)

London to Istanbul via Amsterdam. One of the worst flying experiences I have bad. The staff at Heathrow were very rude, the ticket was sold without making it clear there was no luggage allowance so we had to pay extra. They had only two staff at the airport so we had to queue for a long time to get this done. The plane was delayed by 3 hours so we lost the connection. KLM also lost the luggage (which we had to pay more for!) In all I found their staff to be extremely rude, the service on the aircraft was appalling and they are unable to fly even 100 miles without having a several hour delay.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to IST via AMS
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"overall good value for the money"

(Germany)

Verified Review | Amsterdam to Los Angeles. Due to better pricing I used a Delta ticket to LAX, which gave me the inbound flight on KLM and outbound on Air France. KLM was great service, a good seat you can sleep on, good IFE and good food. No delays, nice lounge at AMS, efficient boarding, so overall good value for the money.
AircraftBoeing 747
Type Of TravellerBusiness
Seat TypeFirst Class
RouteFRA to LAX via AMS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent boarding and flight"

(Switzerland)

Verified Review | Zurich to Amsterdam. Swift checkin at ZRH Checkin 2, excellent boarding and flight. Had 12F seat with double legroom, due to the fact that the seat directly at the emergency exit is missing. Only point to criticize was the plane piece of cake they were serving on a flight during lunch time. For me something salty would have been more adequate.
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to AMS
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes