KLM Royal Dutch Airlines

✅ Verified Review | Amsterdam to St Maarten. We were on the first Airbus flight to St Maarten with KLM. Upon arrival, we were given a water salute, which made this an even more special experience. The flight itself was perfect. The staff were very friendly and courteous. The food was delicious and we were given plenty of drinks and other snacks.

✅ Verified Review | I fly 4 or 5 times a year to Asia with Asian carriers to avoid KLM. This time no choice so had to take KLM or SLM from Paramaribo (Suriname) to Amsterdam. I expected a mature plane, but have to say that the Boeing 747 cabin and economy comfort seats were ok. Good recline and space feeling in a row of 2 in the front cabin along the main galley. Unfortunately the inflight entertainment system was horrible. The purser announced she had to reset the whole system twice, this ment that the first 1,5 hours basically there was nothing to watch. The food was extremely bad : chicken with sauce meant sauce with one tiny piece of chicken, and slimy rice. I did nit touch the breakfast which existed of among other strange things, a roll with an undefined stinking substance (egg?). Too bad that KLM inflight hardware is so bad, since the crew was extremely friendly and efficient. Felt pity for them that they have to work for a carrier that is economizing on everything.

✅ Verified Review | We just flew from Abu Dhabi to Amsterdam with KL450 and it was a bad experience. A we entered the plane it smelt, no TV's were working all the flight (more than 7 hours) and there was no apology or comment about it - in fact we all were given headphones, with a comment that adaptor was "complimentary". There was no information about where we are, what time, nothing - only at very beginning and before landing. The seats are small, and there were lots of very tall people and one of them from the seat behind kept of stretching his legs, constantly kicking me

✅ Verified Review | Dusseldorf to Amsterdam with KLM. I was positively surprised by the service on this flight. Boarding began on time, and the passengers were all on board quite fast. We took off a bit earlier than our schedule told us. I was not expecting any service from KLM on this short 25mim flight, but when the crew went through the cabin and served a muffin and a water, I was surprised. The crew itself was extraordinarily friendly and efficient. All in all the flight on board KLM'S E190 was very pleasant and I would definetly recommend it, as the flight is worth it's 100€.

✅ Verified Review | Dublin to New York via Amsterdam. My husband and I had an awful experience with KLM. We missed our connection to NY. Us and about 30/40 others. When arriving in Amsterdam we were just left to figure it out for ourselves. No guidance. Booked us on flight for the next day. Gave us a bag with a toothbrush. Told us we could not get our luggage. Put us in a hotel in the middle of no where. The KLM ground staff are rude. No one was helpful in any way. The flight staff were lovely. We were stuck in the very back of the plane. Totally cramped it was awful, but the food and staff were good though. On landing in NY we discovered one of our bags was lost. Our cab had to wait for an hour and twenty minutes while we made a lost baggage claim. Again. No help from the ground staff. No KLM staff available in lost baggage office. Got nasty Delta lady who told us it's a KLM problem. We at least got a reference number. So I just called KLM to ask when I could expect my bag. I was asked to ham up and call back as this representative's computer was down. I called back and was eventually told I could expect my back within 8 hours. Our bags were at the airport in Amsterdam for 20 hours! How can one bag not make the flight? Do not use KLM. If there is a problem they suck. And if you do decide to fly with them, upgrade your seat. Economy is for anyone 95 lbs or less.

✅ Verified Review | The KLM flight from Durham to Amsterdam was just as you'd expect on a short hop, nothing out of the ordinary. The flight from Amsterdam to Bangkok was very good for economy, it was either a new aircraft or refurbished one. It was the best economy flight I have had and the seat was very comfortable. The inflight entertainment system was good, all touch screen, I was very impressed.

✅ Verified Review | A pleasant flight to Copenhagen from Paris via Amsterdam with KLM, both flights were on time. The airplane was clean, cheerful air hostesses on both legs of the flights. Within Europe only flag carrier airlines provide snacks thus served with sandwiches on both flights, can't complain. For the price and service offered I will consider KLM for further voyages.

✅ Verified Review | KLM is overall a good airline. Ground staff and cabin crew are friendly and very capable. Aircraft's are clean and well-maintained. Customer service, e.g. via Facebook, is good. Frequent flyers are not always treated as such. Added value of being KLM Flying Blue gold or platinum only holds value at the airport (priority for check-in, security, boarding, baggage handling). Economy catering on China flight was not good. Food isn't very tasty so I often don't eat it and it is always the same on the flights into China, and the same on outbound flights. In-flight entertainment on KLMs 747s is limited. On KLMs 787 and renewed 777 choice is good. On the other hand the 747 seats are better (softer, wider) than the 787/777 seats. Seat pitch is mediocre.

Amsterdam to Denpasar via Kuala Lumpur. This was my first time flying with KLM and hopefully my last. This was by far the most uncomfortable, disappointing flying experience I have had. They lost my seat confirmation in comfort economy and was instead placed at the very back of the aircraft. My Vegan special meal request was also somehow lost so I did not get any proper meal. The seats are incredibly narrow and unpleasant. The gentleman beside me had a larger shoulder span than the seat itself so was intruding into my space (he was not a large man). I usually am a great sleeper on planes but wasn't able to sleep at all on the 12 hour flight.

As a frequent flyer, this was my first time flying with KLM and hopefully my last. This was by far the most uncomfortable, disappointing flying experience I have ever had. They lost my seat confirmation in comfort economy and was instead placed at the very back of the aircraft. My Vegan special meal request was also somehow lost so I did not get any proper meal. The seats are incredibly narrow and unpleasant. The gentleman beside me had a larger shoulder span than the seat itself so was intruding into my space (he was not a large man). I usually am a great sleeper on planes but wasnt able to sleep at all on the 12 hour flight. I feel broken after that and I still have 1 leg to go.