KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1021 reviews
6/10
4 star Skytrax Rating
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10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Cardiff - Singapore: May 10th/11th - Business Class. For various reasons I was unable to book this flight until the day of travel so it was an expensive flight but my phone reservation was handled promptly and efficiently. Check in at Cardiff was smooth and the lounge offered a selection of Welsh drinks. There was priority boarding onto the old F-70 which was not full and only 2 in business class. The aircraft looked like it had recently been refurbished. A smooth but short transfer at Schipol into 1J on B777-300ER where pre-take off drinks were offered. The whole flight was good although my AV didn't work for the first two hours. It was my birthday the next morning so I was woken with a champagne breakfast. Great crew.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-BKK. I have flown this route multiple times and with a few exceptions I find the flight KLM crew rather rude and disinterested. On the website (when I bought the ticket) I had ordered a child's meal for my 10-year old and this had not come through. The flight attendant rebuffed me by a range of arguments ranging from "you should ask at the check-in counter" to "he is too old for a child's meal". None of which answered my simple question how and why my request had not come through. IFE did not work properly. Generally seats are small but IFE screens are too small. The whole experience (this one and previous ones) shows KLM is not interested in the passenger/customer at all. It seems for KLM crew the passenger is merely an obstacle to a good salary and lots of free time in exotic locations than a purpose to serve.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-CPT-AMS. All in all a good flight. Friendly flight attendants good food and onboard entertainment.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Australia)

LHR-AMS on April 27th. KLM staff were able to check our luggage all the way to Sydney even though we were changing airlines in Amsterdam and travelling via Bangkok with a long stop over in Taipei. Paid extra for extra leg room seats. $25 well spent. FA's very friendly. Offered a large Cheese Sandwich with drinks for the short 45 minute flight. Didn't use inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-WAW with the B737-800 "Swan". Boarding started on time and went pretty flawless. After takeoff everybody received a fresh chicken sandwich which was pretty good. Drinks service was also decent staff were friendly and polite. Flight was uneventful and well before scheduled arrival time we arrived at Warsaw. Overall a pretty good performance seats were comfortable enough no inflight entertainment but for a 1.5 hrs flight it's no big deal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Poland)

WAW-AMS-MAN return flights on time comfortable B737s. As a Flying Blue Gold card holder 3 times out of 4 I was approached personally by Purser and offered Economy Extra seat. Generally cabin service is the same as other European airlines but cabin crew were helpful friendly and professional (except the last sector AMS-WAW while despite almost empty flight cabin crew responsible for recognizing top customers didn't do anything).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Belgium)

BRU-KUL return. KLM service was top notch both ways. Flight attendants were very attentive and friendly they handled a few difficult and demanding passengers professionally. Food was okay. AVOD was okay but dated no touch screen and limited selection movies compared to other airlines. Missed my flight from AMS to BRU due to the short connecting time ground staff was excellent and helpful they put me on the next train to BRU. On top of that I have also received 50 euro discount coupon for next flight with them 10 euro meal voucher and phone voucher. Seat pitch was good I am 180 cm. Good value for money airline overall.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Singapore)

Thoroughly enjoyed SIN to Denpasar and return trip. Staff excellent in Business class. You will often find great prices on this sector as plane comes through from AMS. Have flown KLM a number of times to Europe through AMS and have found it well priced with good service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

I flew KLM to Amsterdam-Havana-Amsterdam. The seats are good most of the food is very good. The tickets were cheap. The entertainment system has a big choice but is a bit old and small. The cabin attendants were smiling professional and came around frequently with drinks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(Thailand)

MAN-AMS 19 April. Flight departed MAN almost 2 hours late due to late inbound arrival should have had 2.5 hrs to connect at AMS but by the time we deplaned had just 40 minutes to get from one end of Schipol to the other. My onward flight had already boarded but was waiting for the 3 passengers from the MAN delayed flight otherwise it would have meant staying in AMS overnight. Food on board was awful (a piece of cake and a very weak coffee).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no