KLM Royal Dutch Airlines

✅ Verified Review | Manchester to Amsterdam on 15th December. The cabin crew were friendly and professional. The flight was delayed by about 1.5 hours after we had boarded, due to fog in Amsterdam. This affected a number of passengers who had connecting flights and many of them missed their connections. Although this didn't affect me as I didn't have a connection, I highly impressed by the captain and crew were in handling the situation, ensuring passengers were kept updated and gave plenty of advice to those who had missed their connections. The flight was comfortable and a nice little snack was served mid-flight.

✅ Verified Review | Flew on KL836 business class from Bali to Singapore. KLM is no doubt my most favorite airline, especially the helpful Facebook Team and the cabin crews. I was sick in Bali and cut short the trip by five days, I contacted the KLM Facebook team and ask for a date change (change my returning flight from 18 Dec to 13 Dec), I managed to get a fast reply and get on the flight on 13 Dec. I'm very impressed by KLM's service attitude, as they do their best to serve passengers. Onboard the flight, the 777-200 cabin was refurbished with the new World Business Class cabin, the seat and the IFE screen had been gorgeous. There are two choices of delicious meals for business class. And every business class passengers will get a little souvenir from the kind and polite crews. I enjoyed this rather short but utmost enjoyable flight, and it is worth the price tag for business class.

✅ Verified Review | Rebooked onto KLM due to an AF equipment change on the Dubai-Paris route on 11 December. The Dubai based Air France / KLM team insured that I was looked after and that there was no issue with rebooking and placing me on another flight. I was extremely impressed with the professional and caring attitude of the entire Dubai based team where they were quite obviously busy with the change of aircraft. Excellent service and customer care.

✅ Verified Review | Flight from Amsterdam to Abu Dhabi on KLM continuing to Colombo with Etihad. Flights were ok, noting special, though I was shocked how cramped the economy seats on KLM's new Boeing 787 are. And, due to fixed video screens one could hardly see it when fully reclined due to wrong corner of the position of the screen. Had again a strange experience at check in when the lady informed me that I might have to check luggage again at Abu Dhabi due to security. When I asked what she meant by 'might', she told she did not know sure and that I 'should ask in Abu Dhabi'. When I commented that I booked a KLM flight number and expected KLM could tell me what luggage procedures on their flights are, she mentioned just replied 'KLM is not responsible for your luggage'. I did not believe my ears. The first FA I asked did not know either but informed me later that luggage was checked through. Unfortunately the continuing flight was carried out as a regional flight by Etihad with a small A320, so sat for another 4.5 hours in a even more uncomfortable seat.

✅ Verified Review | Flew on new KLM world business class cabin on KL835 from Singapore to Denpasar. The food is very delicious and the highly responsive touch screen IFE system offers a great variety of movies and music. The business class passengers are provided with a headset with noise cancellation. The captain and the crews are very friendly. The business class lavatory is cleaner than the economy class. I would highly recommend KLM for this route.

✅ Verified Review | Rome to Hong Kong via Amsterdam. Overall a good company, however food on board is really bad. KLM is providing unhealthy snacks, and little or no options for vegetarians (only two meals available which were both meat based). On the way to Hong Kong I couldn't order a vegetarian meal and I was given just a cold cheese sandwich. Seats are not really confortable compared to other airlines and temperature onboard is always a way too cold.

✅ Verified Review | After my mediocre flight to Kuala Lumpur from Jakarta with KLM, this flight has give back my faith in the airline. Boarding in KL was fast and efficient. The plane was new with very comfortable seats and updated IFE. The food was the same, a small pie but this time the FAs were watching if the passangers need anything else. They happily give me two small bottles of wine which I greatly appreciate. KLM should apply consistent standards of service for all flights.

✅ Verified Review | I was surprised when I saw KLM flew from Jakarta to Kuala Lumpur and decided to book a round trip ticket. The ticket prices were very reasonable, even below Garuda for that route. However, the boarding process was slow and chaotic because the boarding lounge was too small. Around 20 mins after take off, the crew served small pie which was quite tasty and beverages. However, after that they disappeared until landing. I had to walk to the pantry to ask for some water. I was shocked when I saw the FAs just doing nothing in the back while a lot of passangers needed help in the front. The entertainment system was old but adequate for short flight.

✅ Verified Review | Good sandwich on the CDG-AMS leg with friendly crew. The AMS-IST leg which is 3h20 long was not agreeable. Just a small sandwich and one serve of drinks for the whole flight. No IFE whatsoever. KLM needs to install on board entertainment on flights longer than 3H, such as wifi, or IFE. Overall disappointing flight.

✅ Verified Review | Stockholm to New York JFK via Amsterdam. Missed the flight to JFK from Amsterdam because the KLM connection was delayed due to weather. KLM could not have been less helpful. Declined to give us so much as a tooth brush. Basically said they had no responsibility. Fortunately we'd used a travel agency that did rebook us but we had to pay for 1 night in a hotel (without any luggage of course) We will never fly KLM again - a truly horrible experience.