Jetstar Airways

It all went downhill once I checked it in Singapore for a round trip to Bangkok. This airline charges for your first checked bag - for both legs of a round trip. My fare was only $150 but my fare for one suitcase was $100. When I showed my displeasure I was asked if I wanted to pay the fee. "What choice do I have?" I snapped back. But I was assured the fee of $50 would be for both ways and was told to keep the receipt to show when I checked in for my return flight. They either lied or didn't know their own airline's procedures. Things were no better on the plane where everything had a price - water coffee even the blankets and pillows. In addition the seat backs are only fabric on the bottom half and the knees of the person behind you can be felt for the whole trip particularly since there was scant room for your legs. Never again.

I flew JQ4 today from Honolulu to Sydney and the flight crew were fantastic. There was an ill passenger on the plane and the cabin crew did everything to help him. They had medical staff check him before the flight and looked after him through out the flight. The service on the plane was excellent. Jetstar is a low cost carrier and is a lot cheaper than other airlines so yes you pay for extras. I read a lot of people whining about extra costs. Do you not understand that is why the airfare is cheap. If you want the additional benefits at no charge fly a full service airline. I flown on many airlines and really found Jetstar to be great value. They were on time and the cabin staff were pleasant. Keep up the good work Jetstar!

Flight from Sydney to Launceston and return. Check in at both airports very quick and efficient. Boarding good. Paid for extra legroom and felt this worth the additional payment. Both flights departure and arrival on time.

Flew LST-SYD - Check in took no time at all and the staff were very friendly on the ground and in the air. Cabin was very new well ventilated but most importantly clean. Despite being only an A320 the seats were much bigger than local domestic rival 737-800s and were much more comfortable. Would have been nice to have received complimentary beverage. Baggage claim was very quick and was ready exactly as I arrived at the carousel.

I travelled with my family from Melbourne to Bali by Jetstar the flight was scheduled at 10.15am and departed at Melbourne at 1pm. The carrier was 787 Dreamliner but very disappointed with the interior and you have to pay for everything. Then from Bali to Melbourne same Jerstar and the flight scheduled at 14.45 and when we reached airport for check in they said the flight is rescheduled at 20.00 due to engineering requirements. What a terrible service they are not even bothered to inform about their delays.

I commented earlier about my bad experience from MEL-BNE last week well the return flight from BNE-MEL JQ006 was no better. The flight was delayed by well over an hour due to Jetstar not being able to find a passenger. Don't we all scan in for a reason? Firstly we had to be there well before as it was an international stopover flight for our domestic portion so I had to queue at customs. Then they decided to delay 300+ passengers on Australia day Then after already costing me $247 more from the trip up they wouldn't even give us a drink. I was told I had to purchase one and the staff couldn't care less. Never again.

Booked flight Perth to Singapore take off time 12.10 am "ten past midnight." Flight was delayed because of bad weather until 1pm "one o clock in the afternoon." We had booked this flight so that we could allow for up to 8-9 hours delay because we know that they are famous for not taking off on time. We had to catch a cruise so the 13 plus hour delay which we ended up with would make us to late for the ship. We were told by Jetstar staff there would be no refund and the only thing we could do was to try and get seats on Singapore Airlines which after lots of running around the airport we were able to locate Singapore Airlines office and managed to get the last 2 seats at a cost of over $1000. We then proceeded to fly the same route that Jetstar could not fly because of bad weather. Tiger Airways also took off on time Jetstar being the only Airline grounded because of bad weather. If we had allowed ourselves more time and booked the same flight 24 hours earlier we would still have had to wait until 13-00 hrs because the flight the night before had also been "delayed".

Flying return from Perth to Melbourne. Our initial flight was due to leave at 10am only to receive an email the night before at 9pm informing our plane had been cancelled due to "scheduled maintenance" we had to very quickly rebook ourselves onto a plane that left at 12.45am or 1pm the next day. We were lucky to get seats on the 12.45am flight however the seats at the very back of the plane "designated for cabin crew." Because this is a budget airline we really didn't expect many thrills but the back seats allow for little room to recline and the three seats in a row are so compact it was the most uncomfortable experience I've had on a plane. The seats are like cement the faux leather is super sticky and the leg room is ridiculously tiny if you are larger than a size 14 I'm sure you would be terribly claustrophobic. The cabin crew also burnt the coffee which stunk out the entire cabin. Luckily for us this flight did get us in to Melbourne 8 hours earlier than we had first booked so a small positive to say the least. On our return journey from Melbourne to Perth - only four days later - we were due to board the plane having been called over the speaker to get our boarding passes ready to then be told over the speaker that "we think the plane has been cancelled." We had to quickly run out to the departure check in grab our checked in bags off the carousel and attempt to be rebooked onto another flight. Thankfully we were changed to a flight (operated by Qantas) to Perth via Adelaide with an extra waiting time of 2 hours in Melbourne airport. Again things turned out well for us given you get IFE on Qantas flights and food/drinks are included however this experience really does remind us that paying the extra cash for an airline Virgin Australia or Qantas is much more reliable. I'm all for flying cheap airlines but this experience was a joke how can one airline have so many problems in four days? Not once did we receive a sincere apology from Jetstar flight.

How can you take the latest greatest most modern aircraft flying (787 Dreamliner) and make it so damn uncomfortable? I have just returned from a holiday to Bali and flew Jetstar. I was actually quite excited to be flying the 787 for the first time after all the hype about comfort air quality bigger windows and low noise levels. What an enormous disappointment. Jetstar have managed to take such an advanced and modern aircraft and jam it with cramped seats down in economy with terrible leg room. I am not even that big 175cm. It looks like they had a team from Tupperware design and install the entire interior of this plane. Plastic everywhere. The food (pre-purchased) was marginal at best and it'll cost you $10 to watch a movie. You go to all that trouble of installing screens in the back of the seat and it seemed hardly anyone bothered paying. The actual inflight experience (bigger windows air quality and smooth flight) was OK - and I am looking forward to flying the 787 again with an airline that actually designed a cabin with a hint of passenger comfort in mind. Thankfully it's only a 6 hour run up to Bali and slightly shorter coming home. Honestly Qantas Group - you should have kept the Dreamliner for the 'nicer' brand - and given you old bangers to 'little brother' Jetstar.

JQ35 MEL-DPS on the 787 Dreamliner. Paid for the exit row well worth the money. A good service and a really nice comfortable aircraft I'm not sure why it's getting such bad feedback. As my first international Jetstar flight I was satisfied.