Jetstar Airways

Osaka to Cairns on Jetstar JQ16. I chose business class and left the flight feeling that the customer care food and cabin comfort was good. The food which was better than previous flights. My return flight JQ23 from MEL to Tokyo NRT - a very disappointing experience in 20 years of business travel. Check-in was the best customer handling that I had experienced with Jetstar. Two hours later at the gate the boarding process was mismanaged and turned into a stampede of economy and business class passengers jostling for access at the same time. Staff were flustered and lost control. The cabin crew communication customer handling and courtesy was very good. I appreciated their efforts and acknowledge that Jetstar standards has improved. The worst Business Class meal - 3 choices chicken and noodle pea and cheese soup or Hamburger "raked" sliced pork. The meal arrived - the hamburger was a dry reheated toasted sandwich with two pickles and mustard. Not a hamburger. One thin slice of pork between soggy reheated toast and pickles. This was not an optional snack this was the main course standard for business class. It gets worse the desert was two shortbread cookies and no tea or coffee. The breakfast was good with fruit yoghurt juice. I requested tea which was cold. I hadn't realised that Jetstar had included an inflatable neck cushion in the the comfort pack - a thoughtful and beneficial improvement however when I tried to brush my teeth before landing the tooth paste was missing and there was no paper cups in the toilet. These basic products are important. I can't brush my teeth so the comfort pack became ineffective. Jetstar is a budget airline it is not Singapore Airlines so fair assessment is needed considering value-for-money. Jetstar has made many improvements with cabin crew and ground staff customer handling skills. As I confirmed in my flight ex-Japan Jetstar can provide good food that meets business class expectations. However the toasted sandwich and cookies main course has me questioning whether my next flight to Australia in August should be with another airline. Jetstar's weak point - it cannot sustain a basic standard the difference between the two flight experiences was huge. Conversely its cabin staff and check-in staff have shown tangible improvement with courtesy and efficiency.

I flew from Darwin to Brisbane and Brisbane to Darwin. I am 6' 4" and just can not fit in the seats. Very uncomfortable and painful for 4 hours. Never again.

SYD-BNE JQ824. Boarding at Sydney was utter chaos since for some unknown reason we were using a Tiger Air gate far from the usual Jetstar gates which had very little seating. The Jetstar airport crew had absolutely no idea what was going on and made boarding announcements by shouting at us and ordering passengers around. The previous flight was late arriving and it was a nightmare trying to disembark and then board passengers in such a small space. The flight itself was okay but the amount of legroom was very limited making me uncomfortable. Departed 35 minutes behind schedule and arrived 25 minutes late. As Jetstar is a budget airline I was not expecting high standards however the quality was disappointing. Next time I would be more than happy to spend a little extra to fly Qantas or Virgin.

Poor trip with Jetstar will be happy if I never travel with them again. Our direct flight was cancelled Sydney to Phuket and we were then sent through Sydney-Melbourne-Phuket meaning an extra few hours before we even left Australia. Once on board our Melbourne Phuket plane the seats were quite comfortable. Meal times were different we had paid and pre-ordered meals but no they had no record of that even though it was printed on our ticket. This meant we had no meals as only those prepaid and recorded were put on board. We could then purchase a toasted sandwich or pie most uninteresting and unsatisfying. The staff were less than helpful daughter had an infant and was not offered a spare cushion or any other help.

Bali - Melbourne 29 December. Business. A comfortable flight with very attentive and friendly staff. The seats are quite comfortable although nothing like Qantas or Singapore Airlines Business class. More like premium economy. The food was very filling and tasty with an excellent choice of drinks. My only complaint is that the IFE included was very limited. Just a very small selection of movies and music. Overall a very pleasant flight and worth the extra cost.

24 December 2014. Melbourne to Bali. A satisfactory flight. Very friendly helpful staff. The new 787 was very comfortable. I prepaid the IFE and food. The IFE was very limited. They should extend the range of movies and music. The food was quite good but also quite limited for a 6 hour flight. The main meal could have been more substantial and some sort of late evening snack should have been included.

How else can you get out of Darwin to Bali? Jetstar cancelled our flight without much reason given "come back tomorrow" - so lost a whole day in Bali with all that went with that next day "oh dear!" we're diverting you via Melbourne. So back thousands of miles and then onwards to Bali - more lost time. Compensation offered was laughable. Sincerely given apologies? No way. They don't seem to be able to say sorry. As this was the first step of my journey home to England it didn't help that they also lost my luggage. They don't seem to have any up to date systems even though I gather they're a part of Qantas not that they're going to admit that.

Melbourne to Hobart and return in A320s. Everyone knows that Christmas week is very busy with long queues at the airport but Jetstar could make it much easier for passengers at Tullamarine by having a dedicated bag drop queue. Then there would be some point to checking in at home. The long queue that I had to join included both people who had already checked in and others who hadn't. After being called out of the queue to catch my plane there was a long wait in the airless dungeon that passes for Jetstar's terminal - then a late gate change which led us back into the Qantas terminal -- and then a long motionless queue with no information. Finally we were able to board around 30 minutes late. Once on the plane the journey was fine. The seat was comfortable and the service was friendly. There was a long wait at Hobart for luggage probably due to the arrival of another Jetstar aircraft minutes before ours. The return journey could not have been more different. Quick efficient check-in and boarding a comfortable seat (I was offered an exit row seat at check-in) and arrival in Melbourne 20 minutes early. However at baggage pick-up we followed the signs to carousel 1 where we waited for a long time before finding out that our luggage was spinning around carousel 4 (with no signs).

Economy airline with really low special prices. Flew nearly 10 hrs Sydney to Honolulu return. Why don't they turn off the overhead TV screens rather than endlessly show the flight progress? This small detail would greatly improve the chance of sleeping. I didn't pay much so can't expect much I suppose.

First time with Jetstar to Bangkok on 17th December. The flight from Singapore to Bangkok was fine. 15 minutes into the return flight to Singapore we had to return to Bangkok as ice had formed on the wings. We waited for more than 2 hours at the airport without knowing what would happen next. There was no communication between the ground staff and the passengers. We did even get a drink from the ground staff. Only when we approached the staff then we realized we had to stay in Bangkok for another night. Without giving proper instructions we were lead like blind mice around the airport. We waited again for more than half an hour before we were transported to a hotel near the airport. The ground staff were not be able to handle the situation well which left us feeling lost and frustrated. This will be my first and last flight with Jetstar.