Jetstar Airways

Flew the new 787 from MEL to AKL and selected the J seat although it was only Y service. Very dirty and grubby plane esp for such a new aircraft (the carpet was appalling). Had flown Jetstar J before and knew what to expect but the seat seemed less comfy but maybe it was my imagination. Service wasn't an issue for us as the flight is only 3 hrs but I have to say that if was crammed into a Y seat for 9 hrs to Asia I would understand how the convicts must have felt coming out to Australia. All in all had low expectations which were met. Did like the 787 as an aircraft and look fwd to seeing them on QF services one day in the future.

MEL-HNL return. Return trip was via Sydney. Pre-booked catering and entertainment. Had a spare seat next to me both ways which helped. Seat standard for economy. Ipad entertainment was fine. Food was barely fit for human consumption and not worth a cent - take your own on board. Check in at Melbourne long and arduous and a bad way to start a holiday! Return flight was delayed in both HNL and SYD making for a very long trip.

MEL-HNL-MEL purchased an upgrade to the business class product on outbound. Did not expect anything like business class product on other international carriers so I was not disappointed with the product overall: it is closer to a premium economy product. Food was pretty good wines were fine very limited options on the free iPad but the noise-reducing headphones were great and no complaints about the amenities packet. However the leg room and recline were quite limited and the leg rest on my seat did not work. Chief FA looked at it and pronounced the cable broken "like lots of these seats" offered no regrets but pointed to 2 company non-revs in the bulkhead row and asked if I wanted her to go and roust them out so I could sit there. I felt very much put on the spot and declined. Miserable night. I suppose I should have been more assertive. On the inbound: execrable vegetarian food in economy and the seats also busted: no reading light no call bell no expression of regret from cabin staff (and this was an exit row seat for which I had paid extra). A332 on both flights very dirty and shabby. The toilets on both were simply disgusting even at the start of each flight. Many FAs wore dirty or tattered uniforms with buttons missing and frayed hems and cuffs. Of course the ticket was relatively cheap and Jetstar is now the only non-stop between MEL and HNL so one has to hold one's nose and endure. Slipshod rubbish airline even for an LCC.

Perth to Sydney on A321. Bargain fare flight on time and crew very pleasant and professional. Only problem was lack of catering. I sat near the front but they had already sold out of most options as passengers on previous flight had bought it. Apparently they do not restock at Perth and the company prefers to sell out (and disappoint customers) rather than carry adequate stocks of food that could be left unsold. Eat before you board!

Melbourne to Hobart. Flight was 2 hours late and then left us at the luggage carousel for 45 min waiting for luggage to be unloaded a completely unacceptable performance that caused us to miss the wedding we travelled for and incur additional transport costs. Information flow throughout was poor and inaccurate.

Last month was my second flight on Jetstar from Melbourne to Bangkok return. Food and drink both have to be purchased on board or online during booking which is fair enough as it is a cheap airline fare. Leaving Melbourne we were aware of this and took our own sandwiches and bottled water purchased in the Duty Free area at Tullamarine - no problem. On both return journeys - at Bangkok airport - our bags were searched before boarding and all water was confiscated from passengers. Although we could purchase drinks and snacks using a credit card on-board we did not. Surely Jetstar could at least provide free bottled water to dehydrated passengers. Maybe I just expect too much.

Flew them between Brisbane - Sydney and Sydney - Gold Coast. Clean aircraft on-time departure. Cabin crew were quite mechanical in their duties. Food items and beverages were available for sale. Their web-site is also quiet user friendly for making reservations. Overall good experience.

Flew Jetstar JQ960 from Adelaide to Cairns on February 3. For a (by Australian standards) lengthy domestic flight it was well worth the saving to fly Jetstar. Incredibly attentive crew comfortable seats and iPads available to hire along with the usual food and drink for purchase.

Travelled for the first time with Jetstar in January to Launceston. Check in took 50 minutes at Sydney (just as well we were early). When on the plane I had to sit sideways as there was not enough leg room my teenage sons also had the same problem. The lady in front of me tried to recline her seat during the flight but could not because my knee was jammed up against the back of her seat. I had to ask her to stop trying to recline as it was hurting my knees. I Think Jetstar are greedy as they are understaffed and there are too many rows of seats on the plane for people of average size. Next holiday it will be back to Virgin.

Jetstar is a low-cost carrier but still they could do a little better in some specific areas to avoid disappointing their customers. For example: I was flying 3K764 KIX-MNL and they offer online check in. But when you get to the airport the special line for online checked in passengers is closed and you have to queue with the regular passengers. The local Jetstar staff doesn't seem to understand the concept of on-line check in and frequent travelers would agree with me that it's quite annoying. The overall friendliness of the onboard staff is average or below average.