Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1105 reviews
4/10
3 star Skytrax Rating
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7/10

Jetstar Airways customer review

(Australia)

Sydney-Denpasar return Business class. Was glad it was only a 6 hour flight each way. The cabin crew tried hard but it seems to lack the refinement of other airlines. Crew really helpful. Seats comfortable. Avoid window seats because once the row in front reclines it's a big effort to get out. Food and wine okay. Entertainment limited with personal sets. I guess you get what you pay for. For the short trip it was worth it.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jetstar Airways customer review

(New Zealand)

I recently tried Star Class fom Auckland to Singapore. It was either that or travelling Singapore Airlines in economy class for the same price. I have to say that Star Class was much better value. The seats were fine. The meal service choice was good - had a delicious lamb casserole. The staff were attentive and I had trouble getting extra drinks. The on demand entertainment system worked fine and the choice was okay. Overall I found the experience was good. The only gripe I had was the unseat power failed halfway during the journey. Overall the experience was good I will certainly fly Jetstar Star Class again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(New Zealand)

AKL-SIN. Auckland-Singapore on A330. Plane is clean and new. Seats are not the most comfortable though. Since you have to pay for food and for the inflight entertainment system we brought our own food and entertainment so this proved to an enjoyable flight and for a good price. Recommended if you want to save money and don't expect spectacular service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(New Zealand)

Auckland to Singapore return. Check-in was quick easy and staff were friendly. Plane was ok seats were uncomfortable crew were friendly and helpful. Did not use any services onboard. Brought my own food and crew removed my rubbish. People need to realise that you get what you pay for as a budget airline I think they did very well. Will fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Jetstar Airways customer review

(Australia)

Flew the Jetstar equivalent of business class this week (SIN-MEL) and was very disappointed hardly any leg room hard uncomfortable seats which do no recline much food quality was poor and selection of on demand movies and TV shows was also severely limited. I asked for a pillow and was told there was a 'blow up one' in the amenities bag. It was an extremely uncomfortable neck pillow and the expected duvet was in fact an old grey blanket. The overall offering from Jetstar just does not come anywhere close to competing with Air Asia's lay flat beds in their Premium Class with pillows and duvets. Jetstar does not even given priority baggage to business class passengers! Definitely not worth paying the extra money stick to economy if flying Jetstar.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Jetstar Airways customer review

(Australia)

Launceston-Melbourne return 7th June. Both flights on time or early. A320 clean and flights uneventful. Check-in quick and easy and as usual this is strictly a no frills method of travel one step up from coach travel. Crew friendly to Melbourne but on return trip crew was abrupt and a little rude. I have a disability and they offered me no assistance with my bag in the overhead compartment and seem to avoid me when I am lifting and holding a walking stick. On the flight from Launceston one male crew member was a little more sympathetic but they always seem to go out of their way to avoid dealing with anything other than the norm. I use the airline regularly and the fares are usually reasonable but I am mindful that the crew are usually not interested and do the bare minimum.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Jetstar Airways customer review

(United States)

SYD-HNL Star Class. Typically poor experience on Jetstar. Exceedingly long queue for business class check-in of 45 minutes they were checking in 3 flights using only one counter for business class. Several agents standing around doing nothing. Inflight experience leaves a lot to be desired. Star class bears no resemblance to international business class standards. Seats are much more akin to US domestic airlines first class seats with limited recline limited legroom and a worthless footrest. When the passenger in front of me reclined my knees were jammed against the seat. I measured 6 inches of space between the seatback and the front edge of my seat. Do not be fooled into thinking this class is a bargain at any price. Cabin service was cool and indifferent. Cabin attendants served meals and disappeared for the rest of the flight. Certainly not worth the money and extremely poor value.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

My wife and myself flew return Brisbane-Darwin on the new A320. What a joke. The seats are flat and hard and the seat backs uncomfortable. Seat pitch is 28 inches. So if you like the seat back in front of you less than a A4 page away just wait until the passenger in front reclines. Trying very hard to be Australia's Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Jetstar Airways customer review

(New Zealand)

Flew from AKL-CHC and had a very nice flight. Our plane had relatively new seating which was comfortable. Legroom was acceptable and the crew were friendly and efficient. Online Check-In worked well and allowed us to avoid the queues to drop off our bags. Overall I highly recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(Australia)

Melbourne-Newcastle return JQ477 29th May and 474 30th May. Both flights were on time. Tight legroom made a bit more bearable for short flights by having magazines etc behind the headrests rather than jammed up against one's knees. On the forward journey I observed the cabin manager briefing a passenger with mobility issues about safety aspects of the flight. She displayed a truly caring and professional approach and I was impressed. On both flights most people were fairly obviously leisure flyers - I am happy to travel Jetstar when flying for leisure but would not recommend it for business travellers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes