Jetstar Airways

Relocating to New Zealand so had excess luggage. Had called Jetstar twice before travel to check the cost and on both occasions was told $15 per kg. At check-in was charged $25 per kg and was told that $25 per kg is the international excess baggage charge regardless of destination. The excess baggage cost more than the actual flight ticket. Check-in staff could not care less that we were given incorrect information over the phone (twice!). Poor customer service and unethical business practices in my opinion.

Flight JQ151 SYD to CHC on 12th March - seats 5 A and B. Great check in at SYD polite and friendly staff no queues and all done with smiles and a minimum of fuss. Two bags checked in and no issues with weight or size though one was on the button and the other just under. Flight on time and the seat next to us was free bonus. The cabin manager was on his game polite friendly welcoming and very smartly turned out. The other crew equally so and the atmosphere on board was one of calm and professionalism. Smooth take off not a word from the Captain but prompt service one we levelled off and again swift friendly and professional. Given the hour of the flight the Cabin Manager was smart enough to realize that most people were wanting to doze and there was minimum noise and disruption from the crew in respect to announcements or endless trips up and down the aisle as sometimes mysteriously happens on night flights. Arrived early into Christchurch and left the aircraft with a heartfelt thanks from the crew and a cheery good night. Great flight from Jetstar - this is our fifth International service and all are up there with the mainline carriers at about a quarter of the price.

When I eventually get into my seat I'll leave another review but that's not for another 2 hours just a minor 7.5 hour delay. What is so spectacularly unacceptable was the lack of timely/accurate information so now we have wasted a day here in Melbourne and lost a precious day of our holiday. We chose Jetstar as it flies direct from Melbourne to Honolulu rather than Qantas which goes via Sydney to save 4 hours. Foolish us.

Yes you may save money on the airfare but it is so not worth the saving to suffer through one of their flights in my opinion. If you get a basic ticket no food or drink apart from a small bottle of water is provided and it was freezing cold in the cabin and cost something like $20 to use a blanket for the trip. Never again will I fly Jetstar I have sworn except if it is to Phuket which at the moment seems to be the only airline that goes there directly from Sydney. You get what you pay for with Jetstar! I flew Sydney to Bangkok return.

Recently travelled from Brisbane to Launceston and over the past 4 months I have made many return trips due to my moving. The flight times are very convenient and all but one flight was on time with departure and sometimes early on arrival. One flight was 25 minutes late due to weather which is of no consequence. All aircraft's were clean and cabin crew were fine. Several times I had emergency exit seats offered which I accepted and have no complaint with my treatment. I don't usually purchase food as I am sure I can survive for 2.5 hrs. The fares were all cheap easy to book and are good value. As always you get what you pay for. I rarely take luggage so the fare structure suits me and I always pay via Direct Debit to save on Credit Card Fees. One of my return trips via Melbourne was actually with Parent Company Qantas and this flight was nowhere near as pleasant as the Jetstar flights. Its just a shame that I see poor behaviour on these flights from fellow passengers over fairly minor problems.

MEL-SIN-MEL with Jestar along with some intra asia flights. On the outbound it was on a newer A330 which had the seat back AVOD. Had pre-booked meals and the I have to say it was the best inflight meal I have ever had (spicy Chicken with rice). The seat next to me was empty so comfort was quite good as I got to stretch out a bit. All intra Asia flights were pretty good but nothing more than what was expected i.e. got me to where I was going! Inbound flight did not have the seat back AVOD and have to say that I got a sore neck by the end of the flight as the Ipad has to sit on the tray table which is at an uncomfortable height. Flight attendants on all flights were nice and always willing to help. All in all I will be flying again with Jestar as they get me where I am going and at a good price.

Flew Melbourne to Bangkok in Business class. We've flown Business Class with 5 other much more costly carriers in the past. Got to say we were very impressed with Jetstar. The cabin staff were the friendliest and most attentive! The service faultless. The food was great I had a black pepper steak with fried rice and steamed greens. The wines 4 selections were acceptable and they weren't stingy about top ups. They give you iPad's for the entertainment which with the superb headphones was good listening. The only downside is that the iPad adds to the limited space available on your tray come meal time. Would definitely fly with them again and the savings made mean Suite upgrades at the destination.

Denpasar to SYD 787 Dreamliner. Was sent an email offering paid upgrade to business class so couldn't refuse. Seats comfortable (although didn't fully recline) entertainment good service excellent. The 787 Dreamliner is so smooth you hardly feel it take off or land. Will not refuse to take an upgrade to business offer again.

Our first and definitely last ever flight with Jetstar. I write this as I spend over 12 hours at Changi Airport after Jetstar cancelled a flight from Singapore to Perth supposedly due to bad weather in Perth. There is no bad weather in Perth today and other airlines are flying there. We and our fellow passengers believe they have given this excuse to avoid responsibility for passenger accommodation. For this reason we simply will not trust them again. We were warned though so the lesson has been learnt.

Flew the new 787 from MEL to AKL and selected the J seat although it was only Y service. Very dirty and grubby plane esp for such a new aircraft (the carpet was appalling). Had flown Jetstar J before and knew what to expect but the seat seemed less comfy but maybe it was my imagination. Service wasn't an issue for us as the flight is only 3 hrs but I have to say that if was crammed into a Y seat for 9 hrs to Asia I would understand how the convicts must have felt coming out to Australia. All in all had low expectations which were met. Did like the 787 as an aircraft and look fwd to seeing them on QF services one day in the future.