Jetblue Airways

✅ Trip Verified | Albuquerque to New York. JetBlue should be deeply ashamed, they held my flight hostage through the night. 3 hours on the runway from midnight to 2am and then another 3 hours waiting at the gate until 5am before they acknowledged the flight was “delayed” until the following afternoon, and that we should seek hotels. Though the promised vouchers none of their local staff at 5am were trained in these systems and so they encouraged the whole line of 100+ folks to go to hotels on their own, and promised that JetBlue would provide the necessary reimbursements. The delayed flight isn’t leaving till 7:45pm, just 4 hours shy of a full 24-hour delay, and this airline is refusing to book us on another airline that would get us in earlier than 2am in the morning. JetBlue is offering no compensation for this hassle at this time. They are threatening us that if we book with another airline on our own that they won’t reimburse us for the hotel or the flight. What’s most awful about this situation is that I am traveling with my frail and unwell mother-in-law, who needs wheelchair assistance, and this situation is incredibly taxing on her physical and mental health. Beware of this terrible treatment before booking with JetBlue!

Not Verified | Fort Lauderdale to Nassau. I had a 7am flight and missed it because I reached the airport at 6am. I understand the policy that they have in place, it’s no issue but anyway I was sent to customer service. The lady who helped me was so rude I honestly never experienced anything like that before with JetBlue. Seems like she was upset she had to rebook my ticket asking me why did I get the basic premium and she’s not sure that she can rebook me. I was standing rite there when she ask her supervisor if she can rebook me because it looked like she had given up and he ask her if I was there within the hour, she said yes, so he said to her it’s policy to rebook a passenger if they reached within the hour. I smiled feeling happy so she then look and me angry talking behind her voice saying your lucky and next time wouldn’t be so lucky and I must try do better like she’s talking to children. I understand people have bad days but she should stay home if she doesn’t feel the customer service. I came back on that flight so upset.

Not Verified | Westchester County to Fort Myers. What happened to Jetblue? As a flyer of JB for many years, I’ve always found them to be a reliable, on time airline. The last 4 or 5 flights that I’ve booked for myself or others have been delayed. I’m not talking 20 minutes here folks. I’m talking anywhere from 1 to 12 hours in the case of my 70 year old aunt. It happened again yesterday! Delayed 5 hours! I’m so disappointed! I’m taking a break. Delta here I come.

✅ Trip Verified | Rochester to New York JFK. It’s been a week and I am still so beyond disappointed in Jetblue. When my first flight was unexplainably delayed 2 hours, I asked the man at the desk what my options were if I miss my second flight and he dismissively told me I’d be fine. Shocker, my flight arrived after the door to my second flight closed. My plane was still at the gate and the gate had not detached yet, but they would not let myself and 3 other women in my situation on the plane. I missed the 6 hour ride with my boyfriend for our anniversary trip. I asked the Jetblue desk what my options were and they had some of the worst customer service I’ve ever experienced, not sympathetic at all. They could not get me on a flight until the next day, which would have cost me a night at a hotel and one day less of vacation, so I bought a flight on another airline. I payed twice as much for flights as I intended to for this trip and I am in disbelief at JetBlue’s inconsideration.

✅ Trip Verified | Ft Lauderdale to Newark. I arrived at Fort Lauderdale airport to find that my flight was delayed with no explanation. On the positive side, Jetblue set up a small cart at the gate to provide chips and water to guests, and this was a nice touch. Check-in was a bit stressful with quite some confusion on the bag drop part.

✅ Trip Verified | New York JFK to Ft Lauderdale. Jetblue is the airline that offers personal IFE across its fleet ... until now, and I praise that. I find their in-flight service pleasant, though without meal service. Baggage claim at FLL was a bit chaotic. The baggage claim monitor showed correct carousel number with incorrect flight information, and the carousel itself did not display the flight number for us to confirm.

✅ Trip Verified | Las Vegas to New York. JetBlue provided an amazing experience to and from Las Vegas. Both trips were a pleasure- our flights were on time, the crews were super friendly and helpful, the plane itself was clean, our seats were comfortable and the pilots did an amazing job- smooth rides with take offs and landing and our checked bags were at the ready! We haven’t flown JetBlue in a very long time but this will now be our go-to airline. Bottom line- fantastic experience!

Not Verified | Boston to Cancun. This is the worst experience in my life, Jetblue Airways never again. We boarded the plane at 10.00am for a 10.32 departure, it is 12pm and are we still waiting to leave. It's hot and tiring all for a computer cargo glitch, they've updated our departure 4 times. You are the worst.

Not Verified | Ft Lauderdale to Hartford. Since my first trip with JetBlue - I have been impressed with the outstanding hospitality from check-in, to the gate boarding attendants, and the cabin staff to the clean aircraft and comfort - even economy is comfortable compared to the regular airlines. Let me tell you about today’s check-in experience 11/15/2019 flight number 1460 at Ft Lauderdale airport that almost made me change my mind - but two wonderful staff managed an outstanding recovery to get us on our flight unlike their colleague who was asked for help and he said you are too late despite 2 of us getting bags checked and boarding passes. Attention JetBlue the kiosk will not bring up reservations by name - and it should - first staff blew me off instead of coming over to help when I first asked. When he finally did it was too late for my bag. What are we suppose to do we ask - two on one not checked in. Do you have a car - no we rented and going back home. Oh. Go info desk - he was not helpful - hospitality he is not. In fact, we feel he was mean and didn’t care. Kudos to the woman I mentioned “outstanding service recovery”.

Not Verified | Raleigh to New York. This is a totally lazy airline with uncaring reservation people. They are constantly hours late on departure. This recently caused me to miss a very important business meeting overseas and caused great expense to me. I recommend you avoid this airline completely. I will never use it again.