Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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8/10

"there’s plenty of legroom"

(United States)

Not Verified | This is a flight review of the flight back from Florida to New York JFK. It was a very early morning flight, flight was on time and I arrived early to JFK due to a very strong tailwind, which is always great. Free snacks and drinks are always wonderful on JetBlue, their seats are comfortable and there’s plenty of legroom. However at the cabin crew was not as good as my flight to Florida, but they were satisfactory. Also the in-flight entertainment was a little faulty but the map worked.
AircraftA320-232
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to New York JFK
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"crew was so amazing"

(United States)

Not Verified | New York to Jacksonville. Seat was old but comfortable. The IFE was very outdated and did not work well, however, the inflight map was accurate. The crew was so amazing and kind and were very helpful throughout the flight. There was a delay that lasted an hour but it was handled in the end
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Jacksonville
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"want nothing more to do with them"

(United States)

Trip Verified | Ft Lauderdale to Charleston. JetBlue doesn’t care if you’ve had a family emergency (even when you’re able to provide proof). I should have just stayed with Delta and American. In terms of customer service, you’re dealing with a bunch of robots, you’re not an individual and your circumstances mean nothing to them and the woman on the phone made that very clear. Will not be flying this airline again. For a ticket paid in full, a $100 cancellation fee was applied which means they will fill my seat at no cost to them. And the remainder of my ticket refundable only as useless Jetblue credit which I will never use because they have bitterly disappointed me and I want nothing more to do with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Charleston
Date FlownNovember 2019
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not allowed on my flight"

(United States)

Trip Verified | Santo Domingo to New York. I was not allowed on my flight because I was crying. I was supposed to leave an early morning flight and decided to change my flight because I did not feel safe in the Dominican republic I paid the fee and I change my flight when I got to the airport they expected me to pay money to move things along and supposedly had to get a special stamp. I was only in the country for one week I do not have to pay taxes. They did not allow me to board my flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSanto Domingo to New York
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"rudest service desk people"

(United States)

Not Verified | We returned from Antigua October 27th via JetBlue. In Antigua we had the rudest service desk people. We were told to be at the airport 3 hours prior to departure. We arrived to be rudely told they will not check check bags until 3 hours prior to plane’s departure. Meaning ours left at 4:20 so they wouldn’t start checking bags until 1:20. Period ! Then we board our flight. The flight attendant as you board was being rude to people boarding. We were in A 1-2. I had to use the rest room so I stand and she snaps at me to not enter the gallery area until after the other person exits the rest room. I knew that but wasn’t given the chance to stop before getting told so. Yet after I returned to my seat three people gathered in the galley and the flight attendant was chatting and having a great time with them as they all stood there fir more then 15 minutes. As she was passing drinks out I just asked for a cup of ice and she rudely hands it to me as if it was going to put her out. 4 hour flight , one dink , 1 snack or buy a sandwich. I realize they just flew into Antigua to drop and pick others up but this girl needs to know how to work with the public or find another job. She was very unprofessional. Second time this has happened. May look for another airline to travel with.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAntigua to New York JFK
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"disgusted with what happened"

(United States)

Trip Verified | Fort Lauderdale to LaGuardia. My husband and I were about to board the plane. My husband boarded but I was requested to either pack my garment bag in my trolley or check it in. I moved to the side and packed it into my trolley. As I was entering the plane the main steward in charge was yelling at me to check in my trolley as there was no room. I was trying to explain to him what I was requested to do, and that my husband saved me a spot for the trolley. He absolutely did not want to hear anything I was saying. I was talking over him as he did not want to hear anything I had to say. I asked him to please call a manager and call my husband already sitting at our seats. He told me ok, but also requested for me to wait outside of the plane. So I did. He never called my husband which upset me very much as I wanted him to de escalate the situation that the steward was escalating. He did not call my husband or a manager. He told me he is not allowing me on this flight. I was shocked. I asked the people walking outside of the plane to call a manager. That took an additional 15 min. I became very upset and told the steward that he is playing a control game and that is disgusting. I pleaded with him to call my husband to come, but he refused. When my husband saw I was not coming, he came looking for me. My husband was trying to reason with the steward with no success. He said that I “disrespected him”. I was clearly upset, but certainly did not act like a lunatic. I never once used any profanity or threats. He stuck his hand into my face and I told Him not to stick his hand in my face. I was upset but did not act in any way shape or form as a lunatic. I am 60 yrs old and traveled all over the world. Never, ever did I experience such an incompetent, unprofessional person in all my travels. Instead of de escalating the issue he escalated it with his power play. There were plenty of passenger witnesses that the airline can question as to what happened. I am totally disgusted with what happened. We will never travel jet blue again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to LaGuardia
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I had to provide receipts"

(United States)

Not Verified | New York to Puerto Plata. I used to think Jet blue was a great airline until I used them to fly to the Dominican Republic for a much needed vacation. I always feared having my luggage not make it on the plane or being late as it happened once to me years ago but I received my luggage later that day on a later flight. So this time on Oct 9th because I was flying international I got to the airport early and checked my baggage about 2 hours before my flight. Packed all my nicest summer cloths, along with some jewelry and electronics but I made sure to have a combination lock on my bag. Now when I get to Dominican Republic my luggage never came off the conveyor belt, when I talked to a rep at POP airport they assured me that my luggage will be on the next flight which happened to be the next morning as there was only one morning flight a day out of JFK to POP, all I can think is thank God I packed my underwear in my carry on bag. So the next day comes no luggage and the next and again the next. I came to grips that something had happened and I would have to spend my vacation with the two pairs of basketball shorts i packed all my clean underwear, socks and just 2 shirts so I made work. It didn't totally ruin my trip but it also wasn't very enjoyable. I was worried about my valuables as well as some very sensitive items in my luggage like my blackberry with 15 years of passwords, I had my old blackberry and had purchased a new one as my plan was to manually transfer all the data from the old one to the new one and keep the old one as a backup. I called the airline everyday for an update and they did not want to talk about their claim process if the bag was never found and the reps were callous to say the least and acted as they had no compassion about a man being on vacation with barely any clothes, they said that I would have to wait 5 days before they can discuss the claim process which was a slap in the face as I only wanted to put my mind at ease. So when I flew back into JFK I went straight to the baggage office and they couldn't find my luggage, it was either lost or stolen. I gather it was stolen because. So now over 2 weeks later I have not even received my $30 refund which I paid to check the bag that's now lost, the refund was initiated on the 15th of October and today is the 28th, they said it takes 7 to 10 days and we are on day 13 since it was initiated. Now to the claim process which is the very worst of it all as if it can get worst. The claim process takes them a full 30 days to confirm the bag is lost and on average about 45 days before a reimbursement payment is paid, I submitted a list of items that was in my luggage with pictures of me wearing items from the past that was valuable as proof of ownership. Not only does their claim policy of a cap of $1,500 but the lady handling my claim said my pictures were not acceptable as proof of purchase and I had to provide receipts for everything in the bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Puerto Plata
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"airline does not care"

(United States)

Trip Verified | New York to Santiago de los Caballeros. At the JFK terminal passengers have to check their own bags and bring it to the weight area: self-service at a premium price. A couple of employees for the airlines are there most of them with rude and unpolite attitude. Staff was completely unenthused about providing a good customer service. It seems that these individuals either lost the love for their jobs or were simply on auto-pilot. The aircraft look dirty and stingy with parts falling apart and dirty. The lavatory was a complete mess. I asked the staff for a bottle of water after using the lavatory and was told to return to my seat where later they gave me half a glass of water with little ice. My guess is that JetBlue cannot afford to provide drinks for their customers since this constitutes a premium service. A service of cranberry juice is a tiny 7 oz can. Simply put, pathetic! This airline does not care about providing a decent service to the Dominican Republic because they are the only choice basically. I truly wish for another way to travel to my homeland.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Santiago de los Caballeros
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I have experienced"

(Iran)

Trip Verified | Boston to Detroit. JetBlue is the worst airline I have experienced. I had the flight with JetBlue on 16 August. When I reached Detroit, I didn't receive of one of my Suitcases (it had 23.5 kg weights). At the airport, I filled the form to track the status of my bag. From that time unitl now, every day I call them to ask the status of my bag. They hardly answered and always promised me to call back, but no one called me back. After long time, they paid me only 650$ for delay and wanted me to fill the form related to staff inside the bag with their price and details. But, two days ago they sent me message that we only want to pay 250$ as compensation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Detroit
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Sat 9 hours in JFK!"

(United States)

Not Verified | Our flight was delayed before we boarded, after we board and pushed off from the gate we sat on tarmac for a couple hours and pilot timed out and returned us to the gate, then the manager said they were looking for another pilot. couple of hours passed, no news about the pilot and the whole crew left. We waited until 4.30am until we had to ask what was going on and they told us they were trying to get everyone on the next flight. Unprofessional how there was no news for hours when stranded. Then we got automatically put on the 8.30 flight when there were seats available on 5.45 flight, and we had to fight to get on the 5.45 flight once we where confirmed to be on that flight, it was taken away because they said they were reworking everything and we got put on stand-by. We were promised vouchers/points and didn’t receive a thing when we landed. First time flyers, vacation/reservations ruined, first time JetBlue customers make this right! Sat 9 hours in JFK!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Buffalo
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes