Jetblue Airways

✅ Verified Review | Long Beach to Austin. What has happened to JetBlue?? It used to be our go to airline to fly into Orange County. Three flights over the course of the past two weeks have resulted in 2 + hour delays for two of the flights and a missing crew for the other flight resulting in a 1+ hour delay. Will look for alternate airlines from here on out!

✅ Verified Review | We were trying to fly by JetBlue (flight 1752) yesterday to Nantucket from Boston. Flight has been delayed due to "weather conditions" and finally canceled - and we have been rebooked to connecting flights via JFK, so will spend whole day flying. No compensation. Killed Saturday. The irony is there were many flights same day which successfully taken off from Boston and landed in Nantucket same time with canceled JB flight. Not been stopped by weather. Looks like when you are JetBlue and have a lot of free seats next day on others flights, nothing prevents to cancel a flight and save a lot of money - no matter what plans people have. From other review here it seems I am not alone and frequent flights cancellation from JetBlue is common practice, so avoid flying them unless you have no other option - or have plenty of free time and money.

✅ Verified Review | Daytona Beach to New York . I bought two tickets. One was for me and the other was for my son. For some reason, my son was not able to travel with me, but I still kept the ticket and checked in for him. Since I paid for the ticket, I wanted to keep the seat vacant for more space. When I was boarding at the gate, Jetblue staff took my son's boarding pass away from me. She said that since my son was not boarding, Jetblue needed to have the boarding pass back, and to remove my son from the flight customer list. I asked if Jetblue would give the seat to the others. The Jetblue staff said that they can and that's how it work. I was surprised of the information. Nevertheless, the seat of my son was left open today because they didn't need it (the staff told me).

✅ Verified Review | New York to Buffalo via Boston. Jetblue thoroughly disappointed me over the Holiday Weekend. I was supposed to go home on June 30th at 10:30 pm out of JFK, but that did not happen. My flight was delayed for hours, until, they finally cancelled it. Not only did the support team have no remorse or sympathy, the only flight they could get me on was the next day at 8 am, which had a 5 hour layover in Boston and wouldn't get to Buffalo until the next day at 8 pm. I had no guarantee I would not get stuck in Boston the next day. My trip was cancelled, I was stranded at New York JFK at 3 in the morning, with no way to get home but spend $100 on an Uber back to my home in Jersey. I was inconvenienced, exhausted, and upset. I waited in the customer service line for two hours, only for their support team to tell me they could not refund me. I was finally refunded the next day after waiting on hold for an hour. It was not weather - it was that this airline could not handle the magnitude of flights booked for the Holiday Weekend and did not have enough Pilots. Maybe if the customer service team was a bit more caring, efficient and helpful, I would consider flying with Jet Blue, but not even one ounce of remorse or care-that shows me how valued we are as customers.

✅ Verified Review | Based on my experiences of 6/22/2017 and 6/24/2017 I will never purchase another fare from JetBlue and I will never recommend them to anyone. In the spring I began making plans to attend my daughters graduation from grad school in Vermont. Using Expedia, I searched for a reasonable fare and decided on JetBlue. The fares I purchased included a flight from O'Hare to JFK with a short layover at JFK and then a flight to Vermont. The same package in reverse was available for us three days later when we wanted to return home. So in all I purchased three fares, one for myself, my husband and youngest daughter and altogether, we were scheduled for two flights to get to Vermont and two flights to return to Chicago. On the drive into O'Hare on the morning of 6/22/2017 I received a text message that the flight to JFK and then the connecting flight to Vermont had been cancelled. There was no reasonable explanation given. Here were all my hopes of getting to Vermont cancelled in a brief, cold text message. I called Expedia who helped me arrange for another flight to Burlington but they also told me to keep the flight with JetBlue for my return flight on 6/24/2017 as they hadn't cancelled those two flights. Bad idea. I should of cancelled it and made changes right then but I thought this kind of event was something unusual. On Saturday 6/24/2017 when we went to the airport in Vermont to depart, the JetBlue flight was delayed for around four hours. JetBlue arranged for us to get a later connecting flight to Chicago that was suppose to leave around 6.00. When we got to JFK, the flight to Chicago was on the board and it said "on time". I think we may have been there an hour or so and suddenly the status of the flight was changed to "cancelled". Again, we got no answers or help from JetBlue's customer service with the exception of telling us where we could pick up our checked bag in the airport and rescheduling a plane the next day that we later learned would supposedly leave some time around 2.00 in afternoon and get us home by 9.30 after two connecting flights. Fearing we would be stranded in yet another city we made other arrangements. Essentially, we were left stranded at JFK by JetBlue. There were no available hotel rooms this weekend as it was Pride weekend in New York City and all the hotels were booked. We searched for rooms, Expedia searched for us and after using the services at JFK we learned there was nothing available. We were given no help or direction from JetBlue that was meaningful or helpful in our situation. We had never been to New York and only expected our stay to be a brief one as a connecting flight. No room, no reciprocity with another carrier. So to be clear, three out of the four flights we had arranged months in advance were cancelled by JetBlue with just the flick of a text message. I will never fly JetBlue ever again. I am utterly appalled for what passed as service and the willingness to leave people stranded with no assistance. There are few words to describe the service we received from JetBlue over this weekend but it was punctuated with an attitude of "aww too bad" and your on your own. I would like to thank the people who did help us at JFK but they were were from a different carrier, who actually got us home the next morning.

✅ Verified Review | Our 8:45 pm Jetblue flight departed Fort Lauderdale, FL at 9:32 pm and landed in Detroit airport at 12:20 am (Scheduled at 11:44 pm). We were stuck in front of the gate for 1 hour because the gate crews were not there. That is ridiculous! If they can't keep enough ground crew, why they are in business. They don't have any right to play with customers' valuable time.

Scheduled to fly Jetblue Airways from Long Beach to Las Vegas. I will never fly with this airline again, been waiting two hours for a flight to Vegas and you can't get any updates or assistance from employees. I could have driven to my destination by now. I'm still waiting to board. I would not recommend anyone fly with them.

✅ Verified Review | San Jose to Boston. The flight was delayed for 6+ hours and then they cancelled the flight because they could not find a cabin crew to work that flight after all the delays. The customer service was not very accommodating during this whole situation. They had overbooked the flight, but that was avoided altogether because they ended up cancelling the flight after making people wait for a 6+ hours. They did not want to refund or rebook and all $$$ I had spent on the flight is gone. The frontdesk person was also not as helpful (granted people's tempers were already fuming after not being given ample communication beforehand that the flight might get cancelled and having been made to wait for 6 hours during the wee hours of the night). I ended up missing all the important appointments planned as a result of this incident. I will never fly JetBlue again.

✅ Verified Review | Flew from Burlington to Seattle via New York JFK. I will never fly Jetblue Airways again. My flight here was first delayed by four hours. Then my return flight was delayed by two hours because they held a plane for another group from another city, causing me to miss my connection. It seems this airline can't keep its schedule even remotely. I'm losing an entire day because they ran some numbers and figured it was easier to screw the smaller number of flyers. I'll pay a little extra to fly with airlines I can trust like Alaska Air.

✅ Verified Review | Multiple delays of 2-3 hours on both flights leaving on 6/16 and returning on 6/25 flying from Orlando to Newark. "Maintenance issues". As the gate number also kept changing, we could see many other JetBlue flights were delayed. Really disappointing! Won't be flying with Jetblue again.