Jetblue Airways

✅ Verified Review | They will never tell you the truth! For this flight from Bogota to Fort Lauderdale with Jetblue we've been in the airport for almost 6 hours. We boarded the plane and after 2 hours we were advised it would be taken to a hangar. 2 hours later we were told we would return to the airport for food. After 1.5 hours in line we got some horrible food. No information from the airline after 6 hours. What I see is many passengers that are already in their second delay because of the same issue. It seems it is the way it works. There is no one to speak to - just write an email and wait for response which can take one month.

✅ Verified Review | Jetblue flight from New York to Fort Lauderdale was scheduled for 9:37, once I got to check in (6:50) the flight was delayed - no gate, no time info. I received email after email with updates for the flight being more and more delayed, my family and I end up boarding the plane at 2:30pm and took off at 3:14 pm, I have a connection flight in FL to Lima hopefully I will make it on time since we are still in the air.

✅ Verified Review | My Jetblue flight 1783 from Orlando to Bogota was delayed from 7 pm to 1 am for technical difficulties. Later on the changed it to 4:00 am. 9 hours of delay + 3h before. The left us waiting at the airport for 12 hours. No solutions proposed from the staff who were rude. They just said if cancel you have to wait 2 days to get to Colombia. For food, boxes with chips and cookies. Really bad experience! It was inhuman! Cheap company. I will never travel with Jetblue again!

✅ Verified Review | New York to Seattle with Jetblue. General trend is that most staff members (airport and flight attendants) are rude and have big attitudes. Customer care is the last thing they know. The flight attendant showed zero patience and didn't wait for 5 seconds on my drink order. She said she will comeback to take order and never did. We were family of 4 and our seats were scattered all over. When we requested to be seated together, they said the flight is completely full and they can't do it. However there were empty seats throughout. JetBlue will be my last choice when I book my next travel.

✅ Verified Review | Had a stopover in Boston, coming from Lisbon to Washington DC. Stopover was originally 5 hours, but bad weather ended up making it 7. A lot of the flights were getting cancelled to Washington, so lots of people were trying to get standby on mine. I ended up hanging out in the corner near the gate's counter for about 5 hours, watching the Jetblue employees work. They seemed to be very friendly and accommodating with the flyers and I imagine it was very stressful. After sitting in the corner for 5 hours, one of the Jetblue employees asked to see my ticket and put me in a much better, premium seat and allowed me to board first because he felt bad I had spent so many hours at the gate. The flight and crew was also great. I've flown Jetblue only a few times, but have yet to experience an unpleasant experience.

✅ Verified Review | Fort Lauderdale to Medellin. Jet Blue has figured out a way to cut costs. Quite often you will find that their flights are delayed due to maintenance that they do to the plane before departure. In the last two flights I have taken with them one flight was delayed three times making me lose my connecting flight and forcing me to fly out next day. The second time it is delayed because they are working on the plane. This is the last time I will fly this airline.

✅ Verified Review | Washington to Boston. This airline is fine should you not actually want to go anywhere. I felt like I was in kindergarten with a make-believe airline. I booked through Emirates. Foolish me, instead of booking a direct flight out of IAD with Emirates, I thought to save several hundred dollars by booking a cheaper flight with connecting JetBlue flights through BOS and JFK. Big mistake. I should have paid the premium for an Emirates only booking and completely avoid JetBlue. Flight staff have the friendliness but incompetence of high school interns. Weather delay I understand. I drove through the rainstorm. At the check-in counter, I specifically asked the staff at the counter if I would make my connecting flight to Emirates in BOS. He responded that the connection was tight but good. Wrong. At the gate, just before boarding, I and four other people were informed that we would miss our connections, and needed interline tickets. The staff at the gate spent an hour on the phone getting interline tickets for the other four passengers, and when she got to me, then after another twenty minutes on the phone, she informed me that I had just missed an interline ticket with Qatar Airways by fifteen minutes, and could only go the next day - a loss of 24 hours for me. She talked to me in the nicest department store customer service voice, but was incompetent. I missed a whole day on my vacation. JetBlue should have booked the interline ticket immediately at the check-in counter when they had told me that the connection to my Emirates flight out of BOS was tight. Returning connection JFK to IAD. I landed at JFK timely with Emirates, and put my checked bag on the connections check-in counter, and proceeded to JetBlue Terminal. I saw on the Departures Board that my connecting JetBlue flight from JFK to IAD was several hours away, but that there was an earlier JetBlue flight. I asked the staff at the Help Desk if I could get a boarding pass for the earlier flight. He asked me if I had a checked bag, and I replied that I already had checked in my bag at the transfer connecting flights counter. And so then he said that "no" I couldn't get an earlier flight because my bag was already checked in for the later flight and was going to be on that flight. Okay, fine. I understand. So I took my originally booked flight, my first actual flight on a JetBlue aircraft, which took off about two hours late (being a small discount aircraft flight at the very end of the day, I kind of understand that.) Upon arrival at IAD, I looked and looked for my checked bag at Carousel 10. After many bags went by, I looked around the carousel, and saw my bag sitting inside the JetBlue baggage office. It had come on the earlier flight! So here I am at Dulles at two o'clock in the morning with my bag, calling for my pickup ride, when I could have been calling for my pickup ride at a more civilized hour in the early evening! I specifically asked the staff at the gate if food would be provided onboard the aircraft. I was told "no." So I stocked up on some snacks at the nearby snack kiosk. Needless, I was served cookies and Sprite onboard. I shall never book JetBlue again.

✅ Verified Review | I have been delayed 5 times thus far on my trip from Raleigh to Montego Bay via Fort Lauderdale. I am highly disappointed in this long delay in my vacation. This is my first and last time flying Jetblue. I have lost money on my room at the resort thanks to the airline.

✅ Verified Review | I had 3 delays leaving Boston and then for my return flight I received an email that my flight was canceled. Soon an automated voicemail and email reported a next day new flight. However I had planned to fly out after a conference and had no reservation to stay in PA. I called customer service who told me to go to the airport to talk with someone at the Jetblue Kiosk who might be able to offer some compensation. I asked for clarification-you are telling me to pay to travel to the airport where you have already notified me that my flight is canceled to possibly offer me compensation. Yes the rep offers. I am horrified - what if this was my daughter flying. What would she do in a city by herself without a hotel? I checked the website and entered my flight info - no compensation. Thankfully I did not spend $60 getting to the airport to learn this. Unacceptable.

✅ Verified Review | New York to Seattle. The incompetence and lack of ownership from JetBlue's side astounds me. I am unlikely to ever fly this airline again. From my flight being cancelled (Flight 263), to them loosing my luggage and blaming everyone else (Emirates, Me, Customs, etc) but themselves, to their inundated Customer Service people spending 30 to 60 minutes on the phone per customer to attempt to get them on other flights. I spent almost 6 hours at JFK figuring out what I needed to do as their customer service representatives were so unhelpful and made almost no announcements to anyone to let us know what was actually going on. I stood in one line for 2 hours and then another for another 2 hours and at no point were we given any clear guidance as to what was actually happening. Once I finally got a ticket out of New York for 2 days after the cancelled flight, I was told that JetBlue would not cover accommodation due to the flight being cancelled on account on bad weather. There was no bad weather in New York at the time that we arrived or the time the flight was supposed to depart. I spoke to several passengers who were all going to very different destinations, Seattle, Charleston, Boston, etc and all flights were cancelled which tells me that the weather issue was not the destination or on route, it was the source (New York), and seeing that there was actually no rain an just some clouds, it seems ludicrous that they would have us believe that the flights were cancelled due to bad weather. The fact that these sorts of things must happen every day, so for me to spend 6 hours in a airport, sorting everything from flights, to accommodation, to taxis, to my lost luggage which up to today no one had logged a ticket for, is absolutely unacceptable and it boggles my mind that they are still operating with this level of inefficiency, lack of procedure and incompetence.