Jetblue Airways

✅ Trip Verified | Extremely unprofessional and poorly trained staff. The departing time on the itinerary was different to the one on the boarding pass, we never received a notification and due to this we missed our flight. Not only were we provided with wrongful information without any flight time change updates but staff tried to convince me and my girlfriend that we were at fault. Claiming they could not do anything for us. We expressed we were not from New York and basically had nowhere to go, the response was “I’m sorry but there is nothing I can do for you.” We decided to talk to the manager on duty she allowed one of the representatives to be rude to us and basically gave us the same response. All JetBlue did for us was provide us with a flight for the following day and after spending all day out keeping ourselves busy and coming back to spend the night at the airport JetBlue said we had to come back the day the flight was departing (meaning we were not allowed to spend the night at the airport).

✅ Trip Verified | Hartford to Tampa. This is the most unprofessional airline, I would rather pay twice the amount for a ticket then fly with this airline ever again. I have 2 small kids & all out seats were scrambled. I checked in at the kiosk & the kiosk said I could pick seats together. Then some rude customer svc agent told me i would have to get them assigned at the gate. So we get to the gate, I talk to another rep at the check in desk & she tells me to come back in 15 min. I went back 15 min later to be told by the same person oh, I'm not working this flight, you will have to come back when another person arrives. 20 min later another lady came & I went back to the desk to be told oh, I'm not online yet go have a seat. There was no smile, no nothing. So them the idiot makes an announcement the luggage can be checked at the gate because they might run out of space. Then 5 min later she announces my name over the intercom so I go up with a bag I was going to voluntarily check, she practically slams our 4 boarding passes on the counter & says, here's your seats. I told her I wanted to check a bag, she literally looks at me & says, go stand back in line, there are people ahead of you. She is the one that called me to the counter, she obviously has my info pulled up so print a check bag ticket! I wasn't standing back in that line. That's where being nice will get you, nowhere with this stupid customer svc rep! Jet Blue need to train your customer svc reps on how to have a nicer attitude! This whole incident just cost you paying customers!

✅ Trip Verified | Boston to Tampa. I was told my bag was to big and had to check. Fly all the time with this bag and they have never made me check it. Cost of $25. Then sitting waiting to board several people with the same bag are waiting to board and the assistant at the Jetblue desk asks if anyone want to check there bag for no fee. My bag fit check it scale an it it a scam to get more money out out of us, like we don’t pay enough to fly. Never again JetBlue.

✅ Trip Verified | Boston to San Francisco. The flight was a little late to board and arrive at my destination. I got on the plane annoyed, flight attendants guided and helped people put their luggage in the overhead bins, there was free high speed wifi for the duration of the flight, lots of leg room, a free variety of snacks and drink options, tampons and pads in the bathroom. Aside from those perks, the flight was smooth and they give you a fresh hot towel at the end of the flight. I have never experienced this on an airplane but I had to write a review to share what a nice and relaxing flight I had on JetBlue. It actually made me feel like a person on a flight instead of a sardine.

✅ Trip Verified | My wife and 2 year old son are traveling from Santiago to Newark, the flight supposed to be 7:00 pm 11/17/2018 now every 1 hour they keep changing the flight - now at 10:00 pm. This is ridiculous. Now if we get 10 minutes late they do not let you flight and you have to pay for another ticket. But if Jetblue changes the flight they do not give you anything, not even water.

✅ Trip Verified | Philadelphia to Fort Lauderdale. This is my first and last time using Jet Blue Airlines. Today I had a 6.30 am flight to catch with my infant son. Flight duration 2.5hrs. After boarding on time and about to take off, they pilot announced there was an issue with a valve. We ended up deplaning and they said the flight would be 1-2 hours delayed. It was a pain but manageable. However 3 hours later they announce we'll be delayed another 3 hours. It's ridiculous. The weather is perfectly fine. This is an issue on their end that they should have tested in advance. Such an early morning flight. If we'd known in good time we would be 6 hours delayed because of an issue on THEIR end, we could have at the minimum slept in and had a more relaxing morning to then show up on time for the flight. This is an issue that sounds liked it could have been avoided if they were better prepared. Highly disappointed

✅ Trip Verified | Newark to Boston. I will never use JetBlue again There was no pilot to fly the aircraft. Absolutely no respect for the passengers. What a horrible and disrespectful airline.

Not Verified | New York JFK to Turks and Caicos. While traveling on Jetblue Airways with my wedding gown and grooms attire, I was taken back by the lack of support from the flight staff to accommodate our request. Not only was the attendant not helpful he did not come up with any alternative options. I understand safety is the main priority. However our flight was not full and hanging the garments was possible, the exception was the unwillingness of the attendant to be solution oriented. Instead he crushed my dress over another passengers luggage in an overhead bin. Now I have to hold back the tears and pray that the resort can fix our attire for your special day.

✅ Trip Verified | Boston to New York. It was a very short flight, less than 1 hour but the service was great. The check in was very easy by the app, in the airport a little trouble with the machine and my luggage but it was solved in 5 minutes by the staff. The seat is perfect for a short flight and is great they still have inflight service in domestic flights. I hope I can fly with this airline in a longer flight.

✅ Trip Verified | Make sure you are early for boarding because they close the doors to the gate at JFK before the times posted. Also don’t bother asking for a manager, the employee that closed the flight early refused to show his ID and an NYPD officer had to make him give it to us. By the way we later found out that he was the manager! Meanwhile the flight was delayed for another 30 minutes so it sat in the gate while we found another manager to help us but by that time it was too late.