ITA Airways

✅ Trip Verified | Terrible airline from start to finish, please go elsewhere. The only good thing I can say is that the flight left and arrived on time, everything else was awful. The airline operates like a low cost budget airline. The baggage policy is insane. They don't allow any free checked luggage unlike most other international flagship carriers. You're limited to a personal item and a carryon under 8 kgs which is 17.6 pounds. It's extremely difficult to pack that light especially considering taking into account the weight of a rolling suitcase. My friend was charged $140 because his bag was 9 kgs. The desk agent adamantly refused to let him repack his bag and put things in his personal item. The planes were dirty and gross, the seat cushions were falling off the seats. The flight attendants were very unfriendly and disappeared the minute after the meal service concluded for the rest of the flight. Also, there website is terrible and hard to navigate. Wouldn't fly them again unless it was insanely cheap or I had no other option. RUN.

Not Verified | Marco at check in was great and patient. He was very nice to my family and children. Spoke very well in English. Boarding the flight was fast and easy. Great process with children.

✅ Trip Verified | Flying with ITA Airlines from Miami to Rome, we were fortunate to be greeted by Marco, who provided excellent customer service—attentive, courteous, and efficient. Working with him was a quick and easy experience. Like the Good Old Times!!

Not Verified | Perfect service from ITA Airways staff. In particular to Marco her service was truly appreciated. Staff is so kind and fast. I was very secure since the very beginning.

✅ Trip Verified | I would not recommend anyone take this airline especially if you are checking a bag. Myself, my fiancé and our best friend were taking the ITA Airway flight from Rome to Turin. We did everything we were supposed to and checked our bags. Well needless to say that my bag with everything in it, all of my favourite clothes, shoes, makeup, and a South African Rugby World Cup Rugby jersey that can not be replaced did not make it to Turin. I took all the steps that were needed to try and get my bag back but of course emailing them is a lost cause, all they do is email you back with a case number and you don't hear anything after that. It has been over two months and I have not received anything from them, nothing not even a sorry. Of course, I would much prefer to have my bag back but it does not look like that is going to happen so I would like to be compensated for my bag with everything in it.

✅ Trip Verified | ITA scammed me and my family out of 5 business class seats from Miami to Rome totaling over $19,000. There was an air traffic control strike the day we were set to arrive and we had to fly earlier but they had no availability. We flew another airline and figured we would just use the credit next summer for our vacation only to find out afterwards that they only allow rebooking within 12 months of booking not flight date as we were told. Don't fly with them.

✅ Trip Verified |   We flew ITA #631 on October 6 and ITA #630 on October 19 in premium economy. The lack of customer service by the flight attendants on both flights was shocking but even more so on the daytime flight from Rome to Miami #630 on October 19. The flight was delayed by 2 hours and then once we boarded, we sat for an hour with no announcement from either the head purser nor the captain until people complained. Once in the air we were immediately told to lower all the window shades for the entire flight of 11.5 hours during the day. Once the dinner was served the flight attendants disappeared never once coming through the premium economy section to offer something more nor to pick up garbage. The Flight attendants were unfriendly, rude and went out of their way to do as little as possible. It was an awful experience and as much as I love Italy it was a great disservice to the Italian people that their national airline treats people paying good money so disdainfully. I will return to Italy shortly but will never fly ITA again but will choose the other airlines flying the route even though I will have to stop and change flights.

✅ Trip Verified | My flight got cancelled less than 24 hours before departure. I had a course to attend, and suddenly found myself needing to book an alternative flight in a hurry for the next day. I had to take a 4 hour train ride because of this. I had paid an additional amount to select my seats as well. As I was already going to take a train from Ancona to catch my first flight in Bologna the next morning, I couldn't get on the alternative flight they offered at 7 am the next morning. I opted for a refund. The lady on the phone then refused to refund the extra money for the seats I booked, as "they had offered me an alternative booking which I refused". I refused the alternative because it was physically impossible for me to reach this alternative booking, due to their lack of notice in time. The refund for the ticket itself was supposed to take one month. We are now more than a month later, and I have received no refund and no compensation. This is an airline that thieves your money and refuses to pay you back. Customer service emails go unanswered. Do not waste your time with this airline. Fly a trusted airline like Ryanair or easyJet instead. Even if they aren't great.

Not Verified | In order to fly ITA you must first relinquish all knowledge and control regarding previous flights, customer service and working websites. ITA is very basic. You'll buy your ticket, get a receipt like you might for a croissant, and show up at the airport for your flight. There is no reminder or online check-in. For the most part, the website doesn't work. I actually wondered if I'd been scammed and called to confirm I had a scheduled flight. I was transferred to a call center in Albania and it was confirmed that I just show up to the airport. I purchased the flexible flight so I could switch my times and dates if need be. There is no point in doing this since the website is unusable. You really have to be ready for nothing to go wrong. The flight itself was great. I showed up. There was no line. The plane wasn't full. I had an aisle to myself. The food was barely edible, but who flies for the food? I slept. It was direct. There were about 16 movie options so download some. The service was nice if minimal. We left on time and landed on time. No troubles with baggage. But should you need to do any kind of communicating or changing of flights...good luck.

Not Verified | Flight cancelled less than 24 hours before departure. I immediately follow their instruction to get the compensation (as defined in the Europena Commission ruling Reg. CE261/04) and in 5 weeks they didn't even reply. Talking to the call centre was useless as they ask you to write to the same address that I wrote to and "wait for an answer".