ITA Airways

✅ Trip Verified | This was the first and the last time my husband and I flew with ITA. The only thank you goes to the captain and pilots for a smooth and safe flight. The rest of our experience was below lowest expectations. The flight was delayed for 1.5 hours and there was no information either on the timetable or at the gate. The crowd was just standing for all that time. The food was horrible, drinks ordered only once. The flight attendants (at least in Economy) treated people like dirt. They were inconsiderate and sometimes, rude. I had to clean filthy tables myself, etc., etc. Italy is our favorite country in the world, and it is a shame that ITA represents Italy so poorly.

✅ Trip Verified | Domestic flight was ok, only slightly delayed. International flight from Rome to Buenos Aires was some 30 minutes late. Entertainment was working perfectly, but only one recent movie was available (the same of the flight I had taken more than 20 days earlier to Rome). Staff was nice and generally willing to help. However the food was simply awful. I travelled with my wife who asked the low-salt option, so we had the opportunity to taste two different menus. Both were very poor, clearly the worst we have ever tasted on a flight, which is even more surprising given the quality of food in Italy, the country that this airlines is supposed to represent. Wifi did not work.

Not Verified | Worst airline ever! We booked through Delta Airlines (which is great) and had this partner thrust upon us. We paid for Business Class but the service provided was not even Economy level. We flew from LA to Rome and then back again. There were many flight attendants but once the meal was served and cleared away, all the flight attendants stood in the galley and weren't seen again until the next 'meal" (8 or 9 hours later). They never circulated through the cabin offering juice or water, let alone a snack. This happened on both flights. We've flown Business Class to Europe on other airlines and expected the service to be comparable to those other airlines. On the way home, we sat on the plane for over an hour past departure with no one offering an explanation or an apology. We had a connection in LA that we almost missed. The flight crew was totally unconcerned about anyone but themselves. The food was mostly inedible and they should be ashamed to call themselves Italian after the glob of dough with congealed cheese that they served as Pizza Margarita. I would rather walk to Europe than fly this airline again.

Not Verified | Worst experience ever! Poor food, worst customer care. They lost our luggage and nobody is looking for it! It is been 5 days with no response already! A real nightmare! I strongly recommend do not fly with them!

✅ Trip Verified | Cabin crew was very impolite and incompetent. I was traveling for business in a two day trip from Athens to Palermo. Returning back they no space for my luggage and they force to give to them. I explain that I have my laptop inside along many papers and I wanted to work during the flight. They didn’t care, they force me to carry my laptop without protection (no extra bag) and when I ask for their names they threaten me that I will not allowed to enter and police will take care like being a criminal. If you can avoid ITA airways pls. Do so for your own good.

Not Verified | I've had my flight changed 5 times in a day, constantly extending the time of travel with a terrible service and with the company's representatives showing a lack of care with the customer and knowledge of the absolute impunity of overbooking, canceling and rearranging traveler to worse and worse conditions. This is by far the worse travelling experience I've had in my life. When are these companies going to be held accountable? No matter how much cheaper it may seem, ITA airways is not worth it.

Not Verified | Booked via Delta. Throughout the flight from Milan - JFK. Approximately 25 students socialized in the plane aisles and passengers asked flight attendants to ask them to be seated as they were partying throughout the flight. No one could sleep. I had noise cancelling headphones and still could hear them throughout the nine hour flight. Food was just terrible. Inedible. Waiting to grab food at JFK but we have been now delayed on runway over an hour. What is wrong with this airline and the staff.

✅ Trip Verified | Worst airline ever. Leg room so poor I could not sit without knees crushed into seat ahead - I am 173m tall. Staff surly and uninterested unless downright rude - shouting at clients. Never again

✅ Trip Verified | To attend a wedding on Saturday December 17, 2022 my wife and I flew code-sharing Delta-ITA from PBI to MXP via JFK on Monday December 10, 2022. Delta was 30 minutes late arriving at JFK but the PBI Delta gate agent had advised us to just walk from Terminal 4 to Terminal 1, which we did in about 10 minutes. ITA had our reservation in their system but not our pre-entered documentation, which they entered again. I had paid extra for aisle seats 15H&J for a comfortable trip in the A330-200, which was full. The window seat next to my wife has a large entertainment box on the floor restricting seating. On the aircraft my screen jammed in Japanese but my wife's was fine. Staff professional, food mediocre, drinks steady and sufficient. Toilets exemplary. Upon arrival at MXP no luggage so we made our claim with an ITA agent there. Our Air Tags told us our luggage sat in Delta's JFK Terminal 4 for a few days, likewise at MXP. Anyway by Friday morning we did not have our formal clothes for a reception and a wedding. So we purchased the necessary toiletries and formalwear. Ironically my suitcase arrived later that day and my wife's on Sunday prior to our return. Total cost for the clothes and toiletries about $US1500 refunded to us by ITA after we sent the claim with receipts. For that they deserve 5 stars. The incident free return trip to MXP to PBI via JFK was in the same ITA aircraft to JFK half empty. Delta was late to PBI.

✅ Trip Verified | Extremely expensive and inflexible airline. I made an error in making my booking and rather than see it for what it was ITA took every opportunity to extract the maximum income out of me. They did this with relish (Ryanair would have been proud) showing no empathy or compassion or understanding whatsoever. An airline to be used at one's peril. If you book ITA book with them eyes wide open!