ITA Airways

Not Verified | This was my third time to Athens, and this was the most disappointing flight experience ever. First, the ITA flight from DC was delayed twice. Therefore, our connecting flight to Rome was missed. ITA then booked us on the last flight to Athens even though there was an earlier flight listed - I guess that flight was fully booked. We were in the airport for hours upon hours. During this long layover the ITA staff was not helpful or courteous. When we finally made it to Athens our luggage was delayed. We missed our driver who was booked to take us to our hotel because we were busy trying to locate our luggage. We then had to take a taxi into Athens and arrived at the hotel at 3:00 AM. We were told by ITA that the luggage would arrive the next day on the first flight from Rome. We took the bus to the airport, needless to say the bag was not there. The next morning, we had to catch the ferry to Mykonos without the luggage! Still staying positive we continued island hopping and having fun. We did not retrieve the luggage until the day before our return flight to the US even though ITA contacted us 5 days into our trip. We had no way of knowing that they had contacted us and certainly unable to get the luggage because of island hopping. Upon our arrival home I began the process of filing for lost baggage compensation. This has also been an intense experience! I have contacted ITA many times however, they have not been helpful or provided assistance. ITA has not proven itself to be supportive or helpful to their passengers. When I contact them at the e-mail addresses listed the response state that the message is undeliverable, also I am assigned a new case # every time I contact them. I have followed the procedure that ITA posted for delayed luggage but have not been successful. Please note, I will not be traveling with ITA! Y

✅ Trip Verified | Flight was cancelled, OK can happen, after that, chaos, no one of the company new what was going on. Zero communication with customers, tried to ask what I could do next and they try to end the conversation. Lost a 2 k flight because they couldn't reorganize themselves. Shocking company. Strongly to avoid

Not Verified |  Horrible experience. We had a 1 hr layover in Rome, but our first flight got delayed 30+ minutes. We ended up missing our connecting flight. The flight departed at 1:30 and we got to the gate at 1:30 We then got put on the next flight at 5:30. We boarded to the news of a 30 minute delay, and then while on the flight, they announced an extra 35 minute delay due to us having to wait for connecting passengers. Ridiculous!

Not Verified | The organization in the check in is awful. All the flights together not respecting the lines and the people waiting for more time Furthermore asking an information to staff about a email that said my flight was in late, she was rude. And, later other colleague attached me like I need to check my phone and screen and not bother them with all the info for other flights. Very unprofessional and she even speak well Italian. L organizzazione al check in era pessima. Tutti I voli erano misti e senza in ordine preciso, scavalcando chi aspettavo da piu tempo per Una mancata procedural diversa per ogni volo. Inoltre , chiedendo un informazione riguardo una email ricevuta che avvisava di un ritardo l hostess é stata a dir poco non gentile! Ed oltretutto, dopo la sua collega mi ha parlato contro sostemendo che dobbiamo controllare i computer e i telefoni senza disturbarli e chieder domande per altri voli. Non é stata affatto professionale e non parlava nemmeno bene Italiano.

✅ Trip Verified | I used ITA Airways multiple times but after this summer never again. ITA is supposed to be competitive with pricing and offering a good service, maybe it was in the past but not anymore. Online platform is terrible, I got charged twice when trying to use my points. Customer support is not existent. Service on flight is the worst I ever had, even a Spirit domestic flight was better than ITA Airways on international route. Hostesses are very rude and they barely speak English, food is low quality and scarce. Restroom small and dirty. Seats are uncomfortable and small, compared to competitors aircraft. There in no doubt ITA Airways is falling behind.

Not Verified | My company book a flight with this airline twice, their aircraft is old. I was on the trip going Rome to Bari, and the staff is not really accommodating and not a professional. Especially the ground staff, I do not recommend this airline, even they sell cheap flights still important to think about comfort of your travel.

✅ Trip Verified | Don't book flights from London City Airport with this airline, both my inbound and outbound flights were cancelled on very short notice, with absolutely no helpful or informative communication of any kind. Airport staff shared that they are cancelled on a regular basis. If the fare/ticket prices charged had been at a 'budget' airline level then fine, you take your chances for a cheap price. This is not the case with this airline, but their service unfortunately is at the cheap budget level - and their ticket prices are at a much higher level. So save your time, energy and patience - and book any other decent airline in the same price range who will deliver the commensurate service - as this airline cannot deliver even the base line professional service for the prices they charge.

✅ Trip Verified | I wouldn’t recommend ITA Airways. Food was really bad even after requesting special need for my son and mother. We had itinerary from BOM-DEL-FCO-SFO, First one with Vistara who charged for 2 extra bags and then DEL-FCO-SFO. Delhi ITA counter charged ridiculously high $240/bag for 2 bags for us while online said $100 for extra bag. I tried booking online 2 days back it was showing $100/extra bag but didn’t work, some error, so called ITA reservations number they said check at airport. We had one change for elder son early return, & we added 2 extra check in baggage, which caused lots of confusion, extra/double payments to Vistara & ITA. Also 1 bag left at Rome for both of us, came back next day as home delivery..

✅ Trip Verified | ITA Airways just lost a business class customer. I was comfortably sitting on my business class seat (A2) when, before the take off from Rome, a flight attendant came to see me with and asked me if I were so kind as to swap seats with said mum who wanted to be closer to her children (actually, preteens). Could I say "no"? Of course, I felt compelled to say yes (I wonder what terrible risks those kids are going to run in Business Class). Could the ITA Airways crew have told that lady to stay put and not inconvenience another passenger, since her children were going to be perfectly fine? Being a solo traveler does not mean that I belong to a lower category than mums with a whim for a better seat. The lady did not even say “thank you” and the children excuse is really lame. In fact, the “kids”, apparently 10 and 12 y.o., were sitting at A3 and A4. The mum was sitting at A5. I was sitting at A2. Clearly, she just wanted a better seat. At mid-flight my new seat had mechanical and electrical failures. The crew had to operate it manually for the rest of the flight. Since they could not fix the problem. It appears ITA Airways needs to hire better engineers and technicians. After landing in Tokyo Haneda I went to the ITA Airways desk at the Departures floor to lodge a complain. The Japanese employee I talked to, Rika-san, was very kind and professional. Anyway, in the future I will fly with airlines which do not second the whims of a passenger at the expense of another and have fully efficient business class seats.

✅ Trip Verified | A Nightmare with ITA Airlines from delays to discomfort. My introduction to ITA Airlines was nothing short of a nightmare that I wouldn't wish upon my worst enemy. From start to finish, my experience was a masterclass in frustration, discomfort, and outright incompetence. Let's begin with the first trip, which was delayed for an excruciating four hours. As if that weren't bad enough, the delays resulted in me missing my connecting flight. The ensuing chaos at the airport was like a scene from a disaster movie, with passengers scrambling to find information that the staff seemed utterly incapable of providing. Tickets were eventually issued a mind-boggling 17 hours later for a different flight, and any hopes of a smooth travel experience were rapidly diminishing. Fast forward to my return flight from Rome to JFK, and the misery continued. The plane that awaited me was a relic from another era, and it showed. The seating was unbelievably uncomfortable, as if the airline had decided that human comfort was an afterthought. The entertainment system, touted as a source of distraction, was a complete disaster. None of the screens worked, leaving passengers to stew in their discomfort with no distraction whatsoever. The navigation system was equally non-functional, leaving us in a state of cluelessness about our whereabouts throughout the flight. The pilot's lack of consideration for passenger comfort was painfully evident. The flight itself was a rollercoaster of turbulence, with every bump and jolt serving as a reminder of just how little the airline cared about our well-being. The landing was the icing on the cake – a horror show that felt like the plane was dropping from the sky like a rock. The lack of finesse and the rough impact left me gripping the armrests in fear for my safety. In conclusion, my experience with ITA Airlines was nothing short of a disaster from beginning to end. The delays, missed connections, uncomfortable seating, malfunctioning entertainment system, and the pilot's disregard for passenger comfort all combined to create a travel nightmare that I will not soon forget. If you value your sanity and well-being, I implore you to avoid Dala and ITA Airlines at all costs. There are far better options available that won't leave you traumatized and regretting your decision to ever step foot on one of their planes. In the end, my harrowing experience with ITA left me questioning how an airline representing a country with such a rich and prestigious food culture could possibly offer such substandard fare. It's baffling to think that an airline associated with a nation known for its culinary excellence could fall so spectacularly short in providing even a semblance of decent food to its passengers.