ITA Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 179 reviews
2/10
No Skytrax Rating
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5/10

“such a run down plane”

(India)

Not Verified | Shocked to see such a run down plane. With extremely poor cabin lighting. The food served was pathetic. Its perfectly fine to be proud of the national language, but with the majority of passengers being Indians, it makes sense to have a couple of cabin crew who can speak Hindi. There is an obvious language barrier resulting in frustration from both sides, although more from the cabin crew.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Delhi via Delhi
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Absolutely appalling service”

(United Kingdom)

Trip Verified | My inbound flight has been delayed and moved to another airport and my outbound flight has been cancelled, ruining my business trip. I applied for a compensation from the company shortly after my trip in September 2023, and have been ignored by them since then. I haven't got a single reply to my numerous emails, and every time I speak to the company representatives on the phone, they say that nothing can be done to escalate my request and I should wait for a reply. Absolutely appalling service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Milan
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they did not allow me to cancel"

(United States)

Not Verified | Do not be a fool and fall for the ITA upgrade offers. Unfortunately, I made an offer, which was accepted. About 3 days before the scheduled flight I decided to cancel my upgrade, since I had been explicitly told that the airline allows cancellations up until 24 hours before the flight. But they did not allow me to cancel. I called 3 times, always connected with someone in Albania who simply said the upgrade could not be cancelled; they steadfastly refused to cancel it despite my willingness to offer proof that the policy was "up to 24 hours prior" the flight. I also emailed ITA and provided proof of the message I had received when I first upgraded. They refused to cancel it. This mistake cost me an unnecessary 1,200 dollars. I feel swindled by ITA and will never fly with them again. The food was subpar, the entertainment system was the same as coach, and mine was not working properly.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteRome to New York
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"the flight was perfect"

(United States)

Trip Verified | I want to thank Riccardo and the people at the counter for helping me, my husband and my baby. We arrived very late, but Riccardo (at the phone with the gate) assisted us, smiling, very quickly but without pressure. The system gave us very distant seats, but at the boarding we found an entire row for all three of us, so the flight was perfect. I was terrified to do the entire trip alone with my 6 months daughter.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Rome
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

“professional cabin crews”

(Switzerland)

Not Verified | ITA Airways offers good quality for affordable prices. Brand new aircrafts, on time flights, excellent lounge (Hangar with superb coffee) at FCO, professional cabin crews and enough food in Business Class. Did 6 flights with them in the past months and all were on time. From ZRH to FCO I definitely prefer AZ over LX.
AircraftA320 NEO
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteRome to Zurich
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Thanks to Geanina and Joanna"

(United States)

Not Verified |   ITA Airways saved my trip from becoming a disaster due to a delayed connecting flight with another airline. Thanks to Geanina and Janna in Miami for helping me find a solution. Best airline I have ever flown with, thank you ITA Airways for doing everything possible to resolve my issue by going above and beyond.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Rome
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"attendants were very unfriendly"

(United States)

Trip Verified | Terrible airline from start to finish, please go elsewhere. The only good thing I can say is that the flight left and arrived on time, everything else was awful. The airline operates like a low cost budget airline. The baggage policy is insane. They don't allow any free checked luggage unlike most other international flagship carriers. You're limited to a personal item and a carryon under 8 kgs which is 17.6 pounds. It's extremely difficult to pack that light especially considering taking into account the weight of a rolling suitcase. My friend was charged $140 because his bag was 9 kgs. The desk agent adamantly refused to let him repack his bag and put things in his personal item. The planes were dirty and gross, the seat cushions were falling off the seats. The flight attendants were very unfriendly and disappeared the minute after the meal service concluded for the rest of the flight. Also, there website is terrible and hard to navigate. Wouldn't fly them again unless it was insanely cheap or I had no other option. RUN.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington, D.C. to Rome
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

ITA Airways customer review

(United States)

Not Verified | Marco at check in was great and patient. He was very nice to my family and children. Spoke very well in English. Boarding the flight was fast and easy. Great process with children.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Rome
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Like the Good Old Times"

(United States)

Trip Verified | Flying with ITA Airlines from Miami to Rome, we were fortunate to be greeted by Marco, who provided excellent customer service—attentive, courteous, and efficient. Working with him was a quick and easy experience. Like the Good Old Times!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Rome
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Staff is so kind and fast"

(Italy)

Not Verified | Perfect service from ITA Airways staff. In particular to Marco her service was truly appreciated. Staff is so kind and fast. I was very secure since the very beginning.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Naples
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes